Jobber vs ServiceTitan: two very different answers to the same job

Should a small shop choose Jobber or ServiceTitan?

This comparison is mostly a size question. Jobber and ServiceTitan both run quotes, schedules, invoices and payments, but they are built for different stages of a company. Jobber is sold the way most small-business software is sold: a public price list, a free trial you start yourself, and a plan you can drop to month to month. ServiceTitan is sold the way enterprise software is sold: a demo, a quote based on how many technicians you run, and in most cases a contract of a year or more.

If you are under a handful of trucks with no dedicated office staff, Jobber is the more natural fit on almost every axis below. If you run a call center, a dispatcher and a membership program, ServiceTitan was designed around exactly those roles. The middle ground, five to fifteen techs with one or two office people, is where you should actually run both through their paces.

All facts below come from each company's own pages, read in October 2026, plus ServiceTitan's annual report filed with the SEC.

How do the pricing models differ?

Jobber lists its single-user plans on its pricing page: Core at $29 a month on annual billing ($49 month to month), Connect at $99 ($139), and Grow at $149 ($199). A team-size selector on the same page switches to team versions covering 5, 10 or 15 users. Set to 6 to 10 people, it showed 10-user plans at $229 for Connect, $299 for Grow and $449 for Plus, a month on annual billing. Plus is the one tier where the button says Contact Sales instead of starting a trial. Add-ons are priced openly too: Marketing Suite $99, AI Receptionist $29 and Pipeline $49, each per month.

ServiceTitan shows three packages on its pricing page, with no dollar figures at all. A button under each one asks you to request pricing, and a line above them says the pricing is per technician and meant to fit businesses of any size. Its Form 10-K for the year ended January 31, 2026 fills in the mechanics: core platform fees are charged primarily per technician per month, pricing is driven by the features in the package and linked to the size of the customer's business, and customers are generally billed monthly in advance whatever the contract length.

What that means in practice: with Jobber you can work out your bill from the website tonight. With ServiceTitan you need a sales call, and your bill will move with your technician count. The demo request form itself asks for your number of techs and whether you have at least one full-time office employee, which suggests the kind of shop the product is built for.

What commitment does each one ask for?

Jobber's pricing FAQ lays out three terms. Month to month with no commitment, cancel any time. Monthly with a one-year commitment, where cancelling mid-year means you keep paying to the end of the 12 months. Annual prepaid, billed up front, where the initial payment is non-refundable. All three renew automatically unless set to non-renew.

ServiceTitan's 10-K says that for new customers it primarily enters into annual or multi-year subscription agreements, with terms typically ranging from 12 to 36 months, though certain customers of its Pro products and some legacy customers are on month-to-month contracts. It describes the subscription contracts as noncancelable and says nearly all of them renew automatically unless cancelled in advance. Read your own order form closely; the filing describes the company's general practice, and your terms are whatever you sign.

For a small shop, this is the most practical difference on the page. A short, cancellable commitment lets you change your mind cheaply. A multi-year agreement is reasonable when you are confident the platform will carry the company for years, and costly when you are not.

How do the feature sets compare?

Jobber organizes features around the owner and a small crew. Core handles online booking, quotes, invoices and online payments, a website builder, reporting and a 100-plus tool app marketplace. Connect adds automated reminders and follow-ups, automatic payment collection, checklists, QuickBooks Online sync, plus tracking of hours and expenses. Grow adds visual quotes with optional line items, job costing, automatic time tracking, two-way SMS and custom automations. Jobber's team-only Plus tier goes furthest toward an office-run shop: crew scheduling, custom reports, Pipeline, Marketing Suite and the AI Receptionist bundled in, and dedicated onboarding with Premium Support.

ServiceTitan organizes features around an office running many techs. Every package starts from the same base: dispatching, scheduling, call booking, invoicing and a pricebook. The middle package, Essentials, puts estimates on the tech's mobile device and brings in payroll management. The top package, The Works, upgrades payroll to configurable payroll and adds advanced reporting, commission tracking and customizable memberships. Elsewhere on the pricing page, ServiceTitan highlights its drag-and-drop dispatch board, recorded calls you can review, campaign statistics that link ad spend to revenue, and checklist forms that prompt techs through a job.

Look at the words each vendor uses. Call booking, pricebook, commission tracking and memberships are the vocabulary of HVAC, plumbing and electrical shops selling from a board, with customer service reps on the phones. Visual quotes, optional line items and automated follow-ups are the vocabulary of owner-run crews who win work by quoting well. Both styles of pricing are covered in pricing service jobs.

How long does it take to get running?

Jobber's start is self-serve. You can sign up, get 14 days of full Grow access without a card, and, per its FAQ, nothing is deleted if the trial runs out first.

ServiceTitan describes a more involved start. According to the 10-K, implementation and professional services staff work with every new customer to get set up: moving data and accounting records across, configuring the phones and building custom reports. That help is valuable for a shop moving years of history and a phone system, and it also means go-live is a project with its own timeline. Ask during the demo how long a company your size typically takes and whether any onboarding cost is separate.

Who is each one really for?

Jobber is a good match when:

• The owner still runs the schedule, answers some calls and writes the quotes.
• Your work is quoted or recurring residential service, such as lawn care, cleaning, pressure washing, pool service or tree care, all on Jobber's industry list.
• You want to pay month to month and keep the option of leaving.

ServiceTitan is a good match when:

• You have office staff booking calls and a dispatcher running the board.
• Techs are paid partly on commission and you sell maintenance memberships.
• You want vendor-led implementation, including telecom and accounting migration.
• You are planning around years, and a multi-year agreement matches that horizon. The 10-K describes customers running from small family firms to national enterprises.

For more on either product alone, see our ServiceTitan alternative and Jobber alternative pages.

Where does custom software fit between them?

A third option comes up for owners who sit between these two products. Jobber feels too simple for how the business has grown, ServiceTitan feels like more system and more commitment than the company needs, and the office is running side spreadsheets to bridge the gap.

That is roughly where we were with our own service companies, and we built a custom CRM for them first. A build costs more up front, takes weeks, and needs a maintainer you trust, so it is a poor choice for a company whose process is still changing. It is a good one when you can describe exactly how your business works and no product matches it. Our custom CRM page explains how we approach it, and our CRM basics for service businesses guide is the place to start if you are still sorting out requirements.

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