What Oregon requires of your site, phone lines and texts

Oregon follows the federal TCPA for texts and autodialed calls and CAN-SPAM for email, which we explain in our TCPA guide and our guide to recording business calls. Here we cover only the Oregon layer. It is general information as of October 2026, not legal advice.

Does Oregon require your CCB number on your website?

Yes, if you hold a Construction Contractors Board license. The CCB's advertising rule, OAR 812-003-0120, lists where the number must appear. Subsection (2) covers internet advertising, including website advertising, and says the number must be shown visually. The same subsection requires it on newspaper ads, written bids, building contracts, phone directory ads, business cards, letterhead and construction-site signs. Radio ads must say the number out loud, and video ads must show it.

The rule has two exceptions: promotional gifts such as pens and clothing, and permanent signs at your place of business that mainly display your company name. Subsection (1) also says you may not claim to be licensed, bonded or insured unless you hold a current, valid license. That reaches wording like "fully insured" on a landing page.

The practical setup is a footer line on every page, the number on every estimate template, and the number in your Google Business Profile description. Check ad copy that agencies or lead services write for you, because the rule puts the duty on the contractor. Our Oregon contractor licenses guide covers who needs the license in the first place.

What must an online quote or booking flow say?

Under ORS 701.305, a contractor may not perform work to construct, improve or repair a residential structure without a written contract when the aggregate price exceeds $2,000. If a job starts below that and grows past it, the written contract is due within five days of when you know, or reasonably should know, the price will pass $2,000. The statute adds that failing to have a written contract does not void the agreement, so the penalty falls on your license standing rather than on the customer.

ORS 701.310 gives the owner a short cancellation window on an initial written contract for residential work on property they own. The owner may cancel until midnight at the end of the next business day, by written notice that can go by any means readily converted to writing, which includes email. There are three exceptions: both sides agreed work would start before the window closes, the contractor has substantially begun the work, or the contract is changed after the window has passed.

For a website, this means an online booking form that produces a signed estimate should also produce a contract with the CCB's required standard terms and notices. ORS 701.305 requires the Board to set standard contract terms, and our Oregon start guide covers the rest. Build the Board's required terms into the document your CRM generates so nobody has to remember them on the job.

How does Oregon treat recorded calls, video estimates and AI answering?

Oregon splits the rule by type of conversation. ORS 165.540 treats telephone calls differently from face-to-face talk. For a telephone call, one participant's consent is enough, so a business can record its own inbound and outbound calls. For a conversation that is not by phone, every participant must be specifically informed that it is being recorded. Subsection (6) of the statute carves video conferencing out of the notice rule only for listed settings such as public meetings, trials and classes, and a customer estimate is not on that list, so announce the recording on any video estimate.

An AI receptionist or call-tracking line that records calls fits the one-party rule for calls you are on. Customers calling from all-party states may bring their own state's rule with them, so a spoken notice as the call opens is the safer habit. The call recording laws by state table shows the neighbors. If your crew records site walkthroughs on a phone, tell the customer on camera.

What does Oregon add for marketing texts and sales calls?

In 2025 Oregon passed House Bill 3865 (chapter 580, Oregon Laws 2025), which changed the telephone solicitation statute. ORS 646.561 now defines a telephone solicitation as a solicitation to buy real estate, goods or services, or to donate, made by a call on a telephone line or by a text message. The bill also defines an established business relationship as a previous transaction or series of transactions within the 18 months before the call.

• ORS 646.563 makes it an unlawful practice to contact someone again after they say they do not want to be called or texted.
• You may not start a solicitation outside 8 a.m. to 8 p.m., or start one more than three separate times to a party in 24 hours, unless you have an established business relationship with that person.
• Misrepresenting your identity, or the identity of the company you call for, or the purpose of the contact, is an unlawful practice.
• The definition excludes business-to-business calls and texts, and a text that directly responds to a message from the party.
• The same bill added texts to the autodialer statute at ORS 646A.372, with the same 8 a.m. to 8 p.m. window and three-contacts limit for automated calls, and the same exemption for callers with an established business relationship.

For a service company the useful point is the 18-month line. A past customer from last spring sits inside the relationship window. A neighbor who never hired you does not. Send the second group nothing without express consent, and keep your opt-out handling tied to the federal rules in our texting compliance mistakes guide. The governor approved the bill on July 24, 2025, and the enrolled text gives an effective date of January 1, 2026, so these rules are in force now.

Oregon also has a telephonic seller registration under ORS 646.553: $400 for an application or renewal, valid one year, filed at least 10 days before doing business, with the Attorney General named as agent for service. The definition in ORS 646.551 is narrow. It reaches calls selling business opportunities and calls that make specific claims, such as a free prize tied to a purchase, and it excludes calls to prior purchasers of the same business. A local company calling its own customers is generally outside it, and some ORS chapter 701 licensees are excluded too. Ask the Department of Justice before running a cold-call campaign.

What shows up on an Oregon invoice for tax?

Nothing, in the usual case. The Oregon Department of Revenue states that Oregon has no general sales or use tax, so a mowing, cleaning, washing or repair invoice carries no sales tax line, and an online payment form needs no tax calculator for Oregon customers. The tax to watch is the Corporate Activity Tax, which requires registration once Oregon commercial activity reaches $750,000. Small crews rarely get near it, but track receipts as you grow. Out-of-state work is a different matter, so our sales tax by state table covers the neighbors.

Does Oregon's privacy act reach a small service business?

Probably not. The Oregon Consumer Privacy Act applies, under ORS 646A.572, to a business that controls or processes the personal data of 100,000 or more consumers in a calendar year (excluding data used only to complete a payment), or 25,000 or more consumers while earning a quarter or more of annual gross revenue by selling that data. A contractor with a few thousand customers is far below both lines. The act is a good reason to avoid selling or sharing your customer list, because the second threshold is about selling data. Re-read the thresholds if you run a lead-generation arm.

What this means for your setup

• Website: CCB number in the footer of every page and on every quote template, and no "insured" or "bonded" claims unless you hold the license that backs them. See the website service.
• Phone line: One-party consent covers recorded calls you are on. Add a short notice for customers from other states. See business phone systems.
• AI receptionist: Have it state that calls may be recorded and send the written contract link after booking. See AI reception.
• Email and texts: Track the date of each customer's last job, so you know who is inside the 18-month window, and honor every stop request on every channel.

Rules change, and agencies interpret them. Confirm with the Construction Contractors Board and the Department of Justice before you rely on anything here.

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