What Utah requires of your site, phone lines and messages

Federal law reaches Utah as well, with the TCPA on texts and CAN-SPAM on email (see our TCPA guide). This page covers what Utah adds, as of October 2026. We found no Utah rule that makes a contractor print a license number on a website. Utah does have a solicitation act with its own hours and a private lawsuit right, a service contracts act that reaches recurring work, and a privacy law with a high bar. Background on forming and licensing sits on our Utah starting guide and Utah licenses page.

What Utah says about advertising work you are not licensed for

Utah Code 58-55-501 lists unlawful conduct under the Construction Trades Licensing Act. One item is engaging in a construction trade, acting as a contractor, or representing oneself to be engaged in a construction trade requiring licensure, without the right license or an exemption. A website, a Google profile or a flyer that offers electrical, plumbing or HVAC work is a representation. So the license has to match the services you list.

The handyman exemption in Section 58-55-305 matters here. It lets you alter, repair, remodel or improve a building without a contractor license when the contracted value is under $7,000, labor and materials included, counting every change order. Electrical and plumbing system work still needs a licensed contractor, though a licensed journeyman may swap a component such as a faucet or an outlet. HVAC systems, gas appliances and combustion systems, alarm systems, water-based fire protection and radon mitigation also stay with licensed or certified people on a handyman-size job. If the project is over $3,000, you must file a one-time affirmation with the Division of Occupational and Professional Licensing that you carry public liability insurance and, if you have employees, workers' compensation. The section is effective May 7, 2025 and is scheduled to be renumbered January 1, 2027.

Write service pages and price copy around those limits. A page that says "full kitchen remodels" with no contractor license reads as an offer you cannot lawfully take.

Utah also has a rule about proof. Under rule R156-55a-501, a licensee who fails to timely provide a copy of a current license or the license number on request by any person, when performing construction trades work, commits unprofessional conduct. Keep your number in your footer and on your quote template so you can answer fast.

Can you record calls in Utah?

Yes, if you are a party or one party agreed. Utah Code 77-23a-4(7)(b) allows a person not acting under color of law to intercept a communication if they are a party to it or one party gave prior consent, unless the purpose is to commit a criminal or tortious act. Recording on a business line or through an AI receptionist works under that rule for calls you take. Callers from all-party states are the risk, so add a one-line notice. The recording guide gives wording.

What does Utah's Telephone and Facsimile Solicitation Act add?

Utah Code Title 13, Chapter 25a, defines a telephone solicitation as the initiation of a telephone call or message for a commercial purpose (Section 13-25a-102), so texts fall inside it. The main rules are these:

• Hours and days. Without prior express consent, you may not solicit a residential or cellular number between 9 p.m. and 8 a.m. local time, on a Sunday, or on a legal holiday (Section 13-25a-103(3)).
• Autodialers. An automated system that connects a number to a recorded message or artificial voice may be used only with prior express consent for a specific solicitor, or with someone you have an established business relationship with (Section 103(1) and (2)).
• Identification. On an unsolicited call, name yourself, the business, and the purpose of the call promptly. Stop when the person says no, and hang up within 25 seconds of the call ending (Section 103(5)). Do not block your caller ID on telemarketing calls (Section 103(6)).
• Do-not-call. Unsolicited calls to Utah numbers on the national registry are prohibited, including non-Utah numbers when you know or should know the person is in Utah (Section 13-25a-108). Each call is a separate violation. A person who tells you not to call can also stop you (Section 107.2).
• Established business relationship. The relationship is based on an inquiry, application, purchase or transaction, formed by voluntary two-way communication, and it ends when either side ends it or after 18 months since the most recent contact (Section 102(4)).

The act has a private action. Someone who got two or more violating solicitations after objecting, or even one that broke the autodialer, hours or identification rules, can sue for the greater of $500 or their financial loss plus attorney fees, with more if the violation was knowing and willful (Section 13-25a-107). The Sunday rule is the one most contractor marketers miss. Schedule campaign sends and callbacks to skip Sundays and holidays, and keep consent records. Our texting mistakes guide covers consent evidence.

Section 13-25a-111 exempts holders of insurance and real estate licenses and certain securities registrations from the hours and do-not-call sections (103 and 108). A contracting license does not qualify.

Which Utah rule covers auto-renewing service plans?

The Service Contracts Act (Utah Code Title 15, Chapter 10) applies to contracts for service, maintenance or repair in connection with real property. That includes lawn care plans, seasonal snow removal agreements and maintenance plans. An automatic renewal provision is one that renews the contract for specified periods, extends the contract more than six months past its start, and takes effect unless the customer gives notice to stop.

Under Section 15-10-201, such a contract may not contain an automatic renewal unless you give written notice. For a contract signed on or after July 1, 2011 that renews for more than 12 months, the notice must be prominently displayed on the first page. You also give notice personally, by certified mail, or prominently on the first page of a monthly statement, no later than 30 days before and no sooner than 90 days before the last day the customer can give notice to terminate. The notice must be clear and in easy-to-read type. If you skip it, Section 15-10-202 voids the renewal clause and the contract renews month to month. For business customers, that remedy applies only to contracts executed on or after July 1, 2011.

If you sell recurring work, put the renewal wording on page one of the agreement and calendar the notice window. Our service contract guide lists the other clauses to include.

When does Utah sales tax touch a service invoice?

Utah Code 59-12-103 lists the transactions it taxes. Beyond tangible goods, the list includes amounts paid for repairs or renovations of tangible personal property, assisted cleaning or washing of tangible personal property, and laundry or dry cleaning services. Those lines concern a customer's belongings and equipment. Whether your work on the building itself is taxable is a separate question for the commission. If you sell goods or any listed service, register with the State Tax Commission and ask the commission how your mix of services is treated before you set prices. Show goods and taxable service lines separately on estimates so the invoice can be audited. Our state sales tax table compares neighbors.

Does Utah's privacy law apply to you?

Almost certainly not. The Utah Consumer Privacy Act (Utah Code 13-61-102, effective May 1, 2024) applies to a controller or processor that does business in Utah, has annual revenue of $25,000,000 or more, and either handles personal data of 100,000 or more consumers in a calendar year, or earns over 50 percent of gross revenue from selling personal data while handling data of 25,000 or more consumers. A small contractor's customer list sits far below those numbers. The Utah Code shows a version of this section taking effect January 1, 2027 that keeps the same thresholds and adds motor vehicle manufacturers. You should still have a plain privacy notice on your website and store customer data securely.

What this means for your setup

Match your website service list to the licenses you hold and the $7,000 handyman limit, and keep your number ready for requests. On the phone system and AI receptionist, one-party consent allows recording, plus a notice for callers from other states. For outbound texts and follow-ups, block Sundays, holidays and the 9 p.m. to 8 a.m. window in your marketing platform, and log consent. Email follows federal CAN-SPAM, and we did not find a Utah email-specific statute still on the books for this page.

General information only, not legal advice. Check the current Utah Code with the agency or a Utah attorney before you act.

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