A phone system with a sales door, a projects door and a service door, and a line the permit office can reach.
A solar company's calls belong to three different jobs: selling, shepherding projects through agencies, and servicing systems on roofs. Mixing them in one queue means a utility engineer returning a call waits behind a new inquiry, and a homeowner with a dead inverter waits behind both.
Three departments, long projects and sales calls you may need to prove later
Solar is one of the few home trades where the office is a real department. Consultants are in driveways and on video calls, the project manager is on hold with a building department, installers are on roofs, the service tech is in a basement at an inverter. The phone system has to give each job its own door, ring the right people in order, and treat a callback from a permit technician or a utility interconnection desk as the priority it is, because that call may not come again for a week.
The sales side carries a particular risk. What a consultant said about production, savings, incentives or the timeline is the subject of complaints and, in some places, regulatory attention. Recording sales calls with consent, where your state allows it, and keeping the recording on the prospect protects the company and the consultant both. And because inquiries arrive from the website, the Google profile, referral cards, roofer partners, home shows and yard signs on finished installs, a tracking number on each shows which of them produces signed contracts rather than just calls.
What a solar company's phone system has to do
Routing is the whole point. The first ten seconds decide whether the caller stays.
Three queues with their own ring orders
Sales rings the consultants in rotation, projects rings the project manager and then the office, service rings the on-call tech first. Each has its own greeting, hours and after-hours behavior, and the AI receptionist backs all three.
A direct line for agencies and lenders
A number given only to permit offices, utilities, inspectors and lenders that rings the project manager ahead of everything, so the callback that unblocks a project is never missed.
Text back every missed call
Seconds after a miss, a text from the business number asking whether this is a new system, a project question or a service issue. The reply routes to the right queue and lands on the right record.
Record sales calls with consent
With the caller notified and in states that permit it, consultant calls are recorded, transcribed and attached to the prospect, so what was promised about production or the timeline can be found when it matters.
Milestone and appointment texts from the business number
Consultation confirmation, site assessment reminder, permit approved, install scheduled with what to move out of the driveway, inspection day with who needs to be home, and the permission-to-operate note, each logged on the project.
Consultants on business lines
Consultants use a softphone app on their own phones that presents the company's caller ID. Solar sales turnover is high, and when a consultant leaves, the prospects and their conversations stay with the company.
Our setup for a solar installer
Your company owns the carrier account, the numbers are registered to send business texts, and you keep the admin credentials.
Porting without losing the number on the trucks
Your existing number moves after the queues are tested, and the old carrier stays live until every sales, project and service call lands correctly.
Tracking numbers per source
One number each for the site, the Google listing, referral cards, roofer partners, home shows and yard signs, all forwarding to the sales queue and tagging the prospect with its source. Our lead source guide shows what to do with the data.
Install-season and outage schedules
Longer hours and wider ring orders during install season, an outage mode that moves battery questions forward, and holiday behavior set on the calendar rather than by hand.
Calls filed to prospects, projects and tickets
An incoming call attaches to the prospect, project or service ticket it concerns, with source, length, recording and outcome, so the owner can count calls by source and status calls per project manager in one view.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Phone for solar, answered.
Can we keep our current main number?
Yes. Number transfers between carriers are governed by federal rules, we handle the request, and the old number keeps working until the move completes.
Do we need desk phones in the office?
Usually one or two for the project manager and the office, with everyone else on the mobile app and a browser. Desk phones are an option, not a requirement.
Is recording our sales calls legal?
Recording law is set state by state, and notice to the caller matters everywhere. Some states insist on every participant's consent, others on just one. Our state recording guide lists each rule and we configure the announcement to match.
Why not let consultants use their own cell numbers?
Because the number, the prospects and the conversation history leave with them, and nothing is logged. A business line on their phone gives them the same convenience and keeps the company's record.
Can the permit office line ring a different person on different days?
Yes. Every number has its own ring order and schedule, so the agency line can follow whoever is covering projects that day and fall back to the owner.
Business Phone for solar. Owned by you.
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