A Rosie alternative for contractors who want calls booked into their own CRM

What is Rosie?

Rosie is an AI phone answering service. Its home page, read October 31, 2026, says more than 2,000 local businesses use it and shows counters of 3.1 million calls handled and 210,000 texts sent to callers. The AI answers around the clock, can take several calls at once, answers from your business details and FAQs, takes messages, screens spam, transfers calls on the higher plans, and sends a summary, transcript and recording of every call. It learns your basics from your Google Business Profile and website.

Rosie pitches its entry plan at solo owners and small businesses, and it is built for the owner who is on a job when the phone rings. That is a real problem, and Rosie's answer is low-cost and quick to try, with every plan price on its pricing page. What follows is about the parts a contractor should check before choosing it: the minutes, where the bookings go, and what the terms say about your number and your data.

What does Rosie cost?

Rosie's pricing page listed three plans on October 31, 2026:

Every plan includes English and Spanish on every call, a choice of area code, ten or more voices, summaries, transcripts and recordings, email and text alerts, Zapier, and mobile apps. Paying annually is advertised as two months free. There is a 7-day free trial. Website Texting is an add-on at $50 a month for 25 conversations, then $1 each; website chat is free.

Minutes go further than they sound if calls are short. At three minutes a call, 250 minutes covers about 83 calls a month and 1,000 minutes about 333. A busy spring week can change that quickly, which is where the overage rule matters.

What happens when you run over your minutes?

Rosie's Terms of Service, last updated February 5, 2026, say in section 3(c) that if you go over, Rosie "will automatically upgrade the Subscriber to a higher Subscription Plan." Its cancellation article separately says you will be charged for any minute overages for the month, and that you can turn off forwarding to Rosie to avoid them. The pricing page asks what happens when you go over, but no answer showed up in what we could read, and we found no per-minute overage rate anywhere.

So model your worst month, not your average. If a storm week pushes a $49 account past 250 minutes, find out in writing whether the next bill is the $149 plan, an overage charge, or both. Our AI receptionist cost calculator helps you run the numbers with your own call counts.

Where do Rosie's bookings go?

On the $49 plan, Rosie texts the caller a link to book. Direct booking onto a calendar starts with Scale at $149. Rosie's scheduling help articles cover four calendars: Google Calendar, Calendly, Acuity and Appointlet.

For a contractor running jobs out of field software, the CRM link is the detail to read. Rosie's CRM help collection has articles for 18 named CRMs, including Jobber, Housecall Pro, Workiz, JobNimbus, JobTread, Kickserv and ServiceM8. Its Jobber article says each call, text and chat is logged as a note on the client, and first-time callers become new Jobber clients. Asked whether it books jobs or appointments in Jobber, the article's answer is no. Booking runs through your connected calendar instead, and Rosie allows one CRM per account.

That leaves a gap for the office: the booked time sits on a separate calendar, and someone has to turn it into a job on the schedule your crew works from. Our guide to AI receptionists that book into Jobber covers Jobber's own receptionist and the marketplace apps that put bookings straight onto the Jobber schedule.

What do Rosie's terms say about your number and data?

• Billing: plans renew every 30 days unless cancelled (3(a)), with at least 30 days' notice before a fee change. Payments are nonrefundable except for downgrades and cancellations the terms allow (4(b)). Rosie's cancellation article says canceling through the billing portal keeps the account running to the end of the cycle.
• Phone numbers: Rosie can host your number or assign a forwarding number, and it reserves the right to "release or reassign any telephone numbers not ported back within three months" once the subscription has ended (2(d)). If you only forward calls to Rosie from your own carrier, the number stays with that carrier and this clause doesn't reach it.
• Your data: after you cancel, you have 30 days to download or move your data, and then Rosie permanently deletes it (14(c)). The terms say your data belongs to you, but providing it grants Rosie a perpetual, worldwide, non-exclusive, transferable license that includes developing and training AI models (7(b)).
• Ending the service: Rosie may cancel your subscription or end the terms at any time in its sole discretion (14(a)).
• Disputes: binding arbitration, held in Portland, Oregon (15(b)), and liability is capped at the fees paid in the three months before a claim, or $100 if none were paid (12).

None of these clauses is hidden, and each is worth reading before the AI has handled a year of your calls. Our guide on phone numbers after you cancel sets Rosie's number clause next to other vendors'.

What do reviews say about Rosie?

We found almost no independent reviews. Rosie's Trustpilot profile was unclaimed with zero reviews on October 31, 2026, and we found no G2 or Capterra rating for it. The quotes on Rosie's own site are chosen by Rosie. That doesn't mean the product is weak; it means the 7-day trial is your review. Call your own line at night, ask about an emergency, ask for a price, ask for a person, and read the transcripts.

When is Rosie the right choice?

When you are a solo operator or a small crew that misses calls on the job, you want something answering tonight for $49, and a booking link or a calendar booking is enough for how you schedule. Spanish on every plan, free website chat and a short trial make it an easy test. If your CRM is on its list and logging calls as notes covers what the office needs, Rosie may be all you need.

When are we the better fit?

When the booking has to land on the schedule your crew works from. Our AI receptionist answers in your company's name, asks the questions you would ask, offers open times and books the visit in your CRM, then texts the customer a confirmation. It sits inside your phone routing and picks up only when your team can't, callers can ask for a person at any time, and emergency rules and the call script are written with you and tuned from real transcripts. The number is ported to you, not leased, and the CRM's code and database are yours.

What we don't have: published prices, reviews or a phone line. Answering is quoted month to month with its monthly cost on the quote, and you reach us at hello@dillardsdigital.com. We make no promise of booked jobs. Before you talk to anyone, including us, run through our questions for an AI receptionist provider.

Frequently asked questions