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Townsquare Interactive sells AI-search SEO, a new website, directory listings, review tools and a business hub with booking, invoicing and a mobile app. It publishes no prices. Its Terms of Service, read October 2026, bar ending the agreement before the Initial Term, make all fees non-refundable, require cancelling by phone, and end the client's right to use or own the website at termination. The alternative is a site, number and CRM set up in your own name.
| Feature | Townsquare Interactive | Dillard's Digital (us) |
|---|---|---|
| Published prices | None; a quote form | None; a written quote, free |
| Minimum term | The Initial Term in your order; one month if none is stated (§4.1) | No term; any monthly line can end in any month |
| Leaving early | Not allowed before the Initial Term ends; fees non-refundable (§3.1, §4.2) | Stop any monthly line |
| Website after you leave | No access or ownership rights; site deactivated (§4.4) | Files and code, in hosting you own |
| Domain | Client material that stays the client's (§1.1, §2.15) | Registered in your company's name |
| Customer records | Lists on written request at termination, then deleted (§4.4) | CRM code and database are yours |
| Phone number | Not addressed in the Terms | Your number, ported to you |
| Reviews (read Oct 31, 2026) | Trustpilot 3.6 from 98; BBB A+, 166 reviews; Birdeye 4.2 from 5,896 | None published yet |
Key takeaways
- Townsquare lists three packages (Get Found, Personal Support, Run Your Business) and no prices; quotes come through a form.
- Its Terms say the client may not end the agreement before the Initial Term in the order, and all fees are non-refundable (§3.1, §4.2).
- Cancelling is by phone to its support desk, with a deadline of 6 p.m. Eastern on the last day before your next bill (§4.2).
- At termination the client can no longer use or claim the website, the account is deleted, and exports must be requested in writing at that time (§4.4).
- Townsquare has real strengths: a large review footprint, a mobile app for its hub, a published support line and a candid FAQ on AI search.
What does Townsquare Interactive sell?
Townsquare Interactive is a subscription marketing company for local businesses, based in Charlotte, North Carolina. It is the digital marketing segment of Townsquare Media, Inc., a public company that also runs local radio stations, according to its second-quarter 2026 earnings release. In that release the segment reported $17.2 million of net revenue, down 8.5% from a year earlier, which the company put down to lower sales headcount, while segment profit rose 3.4%.
Its home page, read October 31, 2026, leads with AI search and names HVAC, roofing, plumbing, remodeling, general contracting, landscaping, tree services and towing among its industries. The pricing page groups the work into three packages:
- Get Found: a newly built website with service pages, geo pages, blogs and FAQs, what it calls Search Everywhere Optimization, listings across 200+ directories, Google Business Profile management, and review management.
- Personal Support: onboarding specialists, an unlimited US-based support team, performance optimizations, monthly reporting and an AI chat tool.
- Run Your Business: a hub with one inbox for calls, texts, emails, form fills and Google messages, two-way texting, a calendar with online booking, estimates to invoices to payments, automated email and text campaigns, and review requests after each job.
The hub page links an iOS and Android app called the Townsquare Business Management Platform App. The home page also lists social and display ads, ecommerce, merchant services, domains and business email management, and claims 23,000+ businesses and 5,000+ positive reviews.
What does Townsquare Interactive cost?
The prices are not public. The pricing page shows the three packages and a quote form, with no dollar figures and no wording about contracts or cancellation. Amounts do turn up in complaint threads on review sites, but they are secondhand and vary by customer, so we leave them out. Ask for a written order that shows the monthly fee, any setup charge, the length of the Initial Term and the billing date, because the Terms of Service tie almost everything about leaving to those four facts.
What do Townsquare's Terms say about leaving?
Townsquare's sales pages say little about terms, but its Terms of Service, dated October 2, 2026, say a lot. We re-read them on November 3, 2026. Section numbers are Townsquare's; the wording below is our summary unless it is in quotation marks.
| Topic | What the Terms say | Section |
|---|---|---|
| Term | The Initial Term is the commitment period in your order, or one month if the order states none. It then renews month to month on its own. | §4.1 |
| Ending early | The client cannot end the agreement until the Initial Term has expired. | §4.2 |
| Refunds | All fees are non-refundable, and cancelling does not end payment for the rest of the term. | §3.1 |
| Late payment | Townsquare may suspend the services. Once an account is 30 days late, Townsquare may end the agreement at once, and all fees through the end of the current term then become due. | §3.3 |
| How to cancel | By phone to the support desk at (855) 463-5490, open 9 a.m. until 6 p.m. Eastern, Monday to Friday, by 6 p.m. Eastern on the day before the next billing date. | §4.2 |
| Email notices | Other notices may go by email, but the cancellation notice is carved out and follows §4.2. | §8.5 |
| Townsquare leaving you | Townsquare may end the agreement on 30 days' written notice. | §4.3 |
| The website | At termination the client loses any right to access or own the website, its template or its design, and the site and related systems stop. | §4.4 |
| Code and design | Source code, HTML files, templates, themes and interface designs are Townsquare-furnished material. | §1.10, §2.15 |
| Your material | The domain name and the content and data you supply remain your property. | §1.1, §2.15 |
| Exports | Contact, appointment and payment lists, website assets, a domain and email release, and a copy of the latest local ad creative are available on request, and the request must come "in writing at the time of termination". | §4.4 chart |
| Deletion and backups | Townsquare permanently deletes the account and client material at termination. Backups are the client's job, at the client's cost. | §4.4, §2.1.2 |
| Phone numbers | Not addressed. | None |
Three points stand out for a contractor. First, the length of your commitment lives in the order, not on the website, so read the order before you count on leaving. Second, the domain is yours but the site built on it is not, so leaving means a new website, even if the address stays the same. Third, the export window is narrow: the request has to be in writing at termination, and after that the account is deleted. Copy your customer list, appointments and payment history before you make the cancellation call, and send the written export request the same day. Our step-by-step guide to cancelling Townsquare Interactive lays out that order.
Our guide to what happens to a website when you cancel walks through the same question for other vendors. We are summarizing public terms, not giving legal advice; the order you signed controls, so have a lawyer read it if a large balance is at stake.
What do Townsquare Interactive's reviews say?
We read each platform on October 31, 2026. Counts change daily, and every platform collects reviews in its own way.
| Platform | Rating | Count and notes |
|---|---|---|
| Trustpilot | TrustScore 3.6 | 98 reviews: 52% five stars, 46% one star; replies to 25% of negative reviews |
| BBB | A+ letter grade, not accredited | 166 customer reviews; 38 complaints in the last three years |
| Birdeye | 4.2 | 5,896 reviews gathered from Google (5,148), BBB, Yelp and others |
The Trustpilot split is the useful part: almost all reviews are either five stars or one star. In the recent reviews, the praise is about people. Owners name staff who were responsive and clear, describe onboarding as easy and well run, and say problems were fixed quickly. The complaints are about money and follow-through. Reviewers from October 2026 report bills higher than the quoted rate, charges after they asked to cancel and collection threats. Others describe a website still not set up after about six months, domain forwarding and SSL problems, and no single contact who knows the account. These are individual accounts that Trustpilot does not fact-check, and we have not verified them. Read a dozen of each before you decide, and note how the company replies. Townsquare's review counts by platform sit beside 14 other agencies' in our reviews roundup.
When is Townsquare Interactive the right choice?
- You want one vendor for the site, listings, reviews and ads. Townsquare sells social and display ads and social media management alongside the website and listings. We don't run paid ads at all.
- You want a ready-made hub with an app. One inbox, booking, estimates, invoices, payments and review requests come as a package, with a phone app on both stores.
- You want to call someone. Its FAQ promises a real person who knows your account, by phone, and the support number sits in the site header.
- You value a large review base. Thousands of reviews across Google and other sites give you more to read before you buy than a newer company can offer.
- You like straight talk on AI search. The FAQ says no one can guarantee placement in AI answers and gives a timeline of 60 to 90 days for rankings to move. That is a fair answer.
If you plan to stay for years and you are comfortable renting the website, the exit terms matter less. If you are not sure you will stay, they matter a lot.
When are we the better fit?
We are a newer company. We publish no prices, we have no published reviews yet, and we have no phone line yet; you reach us at hello@dillardsdigital.com or through the instant website checkup. What we can put in writing is what you own. Our pricing page lists it:
- the domain, with your company as the registered owner
- the website files and code, in a hosting account that belongs to you
- the business phone number, ported into your name instead of leased
- the CRM itself: its code, its database and every customer record
- your email list and templates
- your Google Business Profile and other listings, with you as primary owner
- every login, stored in a password manager you run
Hosting, phone numbers and minutes, email sending and any ongoing SEO work are separate monthly lines, and you can stop any one of them in any month. We build websites, custom CRMs, phone systems with AI reception, business email and SEO. Our CRM started as the system for the service companies we own, and they still run on it. We make no promise about rankings, lead volume or return.
What should you ask before signing or cancelling?
- What is the Initial Term in my order, and what is my next billing date? Those two dates decide when §4.2 lets you leave and when the cancellation call is due.
- Can I request the §4.4 exports in writing now? Ask for the contact, appointment and payment lists, the website assets and the domain release in a format you can open, and keep your own copy every month.
- Who is the registrant of my domain, and where is it hosted? The Terms say the domain is yours. Check the registrar record says so too. Our guide on buying a domain explains what to look for.
- Which phone number rings the inbox? The Terms don't mention numbers. If a number on your trucks belongs to Townsquare's system, plan a port to a carrier in your name before you cancel.
- Am I the primary owner of my Google Business Profile? Townsquare manages profiles. Make sure your own account is the primary owner, as our Business Profile guide describes.
If you are already leaving, start with what to move before you cancel. Our printable agency contract checklist puts these on one page, and our side-by-side of agency contracts and ownership compares other agencies on the same points.
Frequently asked questions
Does Townsquare Interactive require a contract?
Its Terms of Service, read October 2026, say the Initial Term is the commitment period in your order (one month if none is stated), then month to month, and that the client may not end the agreement before the Initial Term expires (§4.1, §4.2). Check your order for the length.
How do I cancel Townsquare Interactive?
Per §4.2 of its Terms, by phone to the support desk at (855) 463-5490, between 9 a.m. and 6 p.m. Eastern on weekdays, no later than 6 p.m. Eastern on the day before your next billing date. Request your data exports in writing the same day.
Do I keep my website if I leave Townsquare Interactive?
Not the site itself. Section 4.4 says that after termination the client keeps no right to access or own the website, template or design. The domain name and the material you supplied stay yours, and website assets can be requested in writing at termination.
Does Townsquare Interactive publish its prices?
No. As read on October 31, 2026, its pricing page lists three packages and a quote form, with no prices.
Sources
- Townsquare Interactive: Terms of Service (last updated October 2, 2026), read November 2026
- Townsquare Interactive: Pricing, read October 2026
- Townsquare Interactive: Home page, read October 2026
- Townsquare Interactive: Frequently asked questions, read October 2026
- Townsquare Interactive: A Well Run Business, read October 2026
- Townsquare Media: Second quarter 2026 results, SEC filing, read October 2026
- Trustpilot: Townsquare Interactive reviews, read October 2026
- BBB: Townsquare Interactive business profile, read October 2026
- Birdeye: Townsquare Interactive reviews, read October 2026
General information for service-business owners, not legal, tax or financial advice. Rules vary by state; check with a qualified professional for your situation.