AI receptionists for Housecall Pro, ServiceTitan and Workiz: what each one does and needs

Which of these platforms has a built-in AI receptionist?

All three. Housecall Pro sells CSR AI, ServiceTitan sells Voice Agent, and Workiz sells Genius Answering, whose assistant is named Jessica. Each one reads your schedule, job types and settings from the platform, so a booked call lands on the same calendar your dispatcher already uses. That is the main reason to choose a built-in agent: nothing to sync, and one place to see what happened on the call.

What none of them does is publish a price. We read each vendor's pricing page and help center on October 19, 2026. The table below states what each says and where, and the sections after it go into the details that decide whether the agent fits your shop. If you are on Jobber instead, our page on AI receptionists that book into Jobber covers it, and Jobber is the one platform of the four that prints a receptionist price.

Housecall Pro CSR AI: what does it do and cost?

Housecall Pro's CSR AI overview says it answers your business calls, handles common questions, asks for details, and books jobs after checking technicians' availability. It summarizes each completed call and notifies you. Calls during company hours and after hours are handled separately; after hours you can have the caller called back, the details texted to you, or a private note logged. Emergency calls are always handled, and you choose whether they are forwarded or sent to you as a text alert.

Some parts of the article still say coming soon, including answering customer texts and Spanish conversations, and parts of the booking section carry the same label. Confirm in a demo that booking is switched on for your account. If CSR AI cannot book a job, Housecall Pro notifies you by text and in your inbox, and you call the customer back. Booking, pricing review and custom answers through HCP Assist need an HCP Assist subscription.

Setup is by forwarding. Housecall Pro gives you a forwarding number and says it "is for CSR AI purposes only and should not be used in any marketing or advertising." Your customers keep calling your number. When a caller needs a person, you can forward to a number you choose, hand off to an HCP Assist agent for note-taking, or end the call politely and get the notes.

On price, the Housecall Pro pricing page lists CSR AI as an add-on that answers calls and chats around the clock, with no price shown. The same page also lists "AI team members" as included in every plan, which reads as a different thing from the paid CSR AI add-on; the page does not reconcile the two. The help article points you to the self-serve signup or sales. For context, the plans themselves are $59 (Basic, 1 user), $149 (Essentials, 5 users) and $299 (Max, 8 users) a month billed annually, with extra Max users at $35 a month each.

ServiceTitan Voice Agent: what does it require?

ServiceTitan's Voice Agent settings article (updated October 16, 2026) describes an AI agent that answers inbound calls, books jobs and handles common questions. Admins set its name, the business name it says, the voice, a knowledge base of uploaded files, the call flow, opening and closing lines, follow-up questions per issue type, how it states dispatch fees, which job types it may book, reschedule or cancel, and when it escalates to a live person. A Spanish toggle lets callers use English or Spanish, and a separate setting decides whether an SMS agent handles inbound texts.

Three requirements stand out. The setup applies only to Basic Phones and Phones Pro accounts. ServiceTitan says to set up Adaptive Capacity before letting the agent book, so availability, business unit and job type come out right. And billing starts once you start using the agent, with test calls included in your bill. ServiceTitan also reminds you that some places legally require telling callers they are speaking with AI, and that the default scripts are examples only.

ServiceTitan's pricing page shows per-technician pricing with a Request Pricing button and no figures, so the Voice Agent price comes from your sales quote. Treat it as a line item to negotiate with the rest of the contract.

If you want an outside agent, ServiceTitan's marketplace lists Avoca AI as a certified application that answers calls, works leads and books directly into ServiceTitan; the listing shows no price and asks you to request a demo. ServiceTitan's integration paths page says certified apps connect without you sharing app keys, and it does not allow tunneling, which it defines as a third party using an app key you created. Ask any outside vendor which path it uses.

Workiz Genius Answering: how is it billed?

Workiz's Genius Answering FAQ says Jessica learns your business from your Workiz account, and you can limit what she does: create a new job, take a message, reschedule an existing job, or add a note to one. The last two are for verified clients only. By default she creates jobs as unassigned appointments for you to review; turn on auto-assignment and she schedules onto technicians' calendars, weighing availability, job duration, skills and service areas. You can also have her book leads instead of jobs, block job types, and refuse callers outside your service areas, who are asked to leave a message.

Billing is where Workiz is specific about the rules and silent on the price. A Genius Phone plan is required. A conversation is a call of 20 seconds or more, or a text exchange in which the agent sends at least four messages within three days. Each Genius Answering plan carries a monthly conversation allotment; go over it and the AI stops answering, so calls skip to the next step in your call flow, which may be voicemail. You can instead draw on an on-demand balance. Each agent on your plan takes one call at a time, and extra calls also go to the next step. The Workiz pricing page lists Genius Answering as sold separately and shows Request pricing on every plan.

To use your existing number, Workiz says it must be ported into Workiz and assigned to a call flow. That is a bigger step than forwarding, because the number then lives with Workiz. Before you move it, read how number porting works, so you know how to move it back.

How should I compare them if none publishes a price?

Ask each sales rep the same five things, and get the answers in writing:

1. The monthly price, and how many calls, minutes or conversations it covers.
2. What counts as a billable conversation, and whether spam or hang-ups count.
3. What happens at the limit: overage charges, or calls dropping to voicemail.
4. Whether it books a confirmed visit or creates a request someone still has to schedule.
5. Where your phone number lives, and what happens to it if you cancel the platform.

Then convert the quote to your own call volume. Our AI receptionist pricing guide shows how, with the vendors that do publish prices.

Which one suits which shop?

CSR AI suits a Housecall Pro shop that wants calls answered and summarized now and can live with text answering arriving later. Voice Agent suits a ServiceTitan shop already on its Phones products with capacity rules in place, which is the kind of setup a larger multi-truck operation tends to have. Genius Answering suits a Workiz shop that wants calls, texts and emails handled in one place and is willing to run its phones through Workiz.

All three tie your call answering to the platform you run the business on. Leave the platform and you rebuild your phones. Our own AI reception is built on a phone number and a custom CRM held in your company's name. We charge no per-user fees, keep no public price list and make no result promises; our built-in versus independent receptionist comparison lays out both sides.

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