Field service software without per-user fees: who offers unlimited users, and what you pay for instead

We read each vendor's pricing page on October 19, 2026, and quote their own words where the user policy matters. Nothing here is a ranking. Each pricing model suits a different kind of company, and the right one depends on how your crew is shaped: how many people log in, how many trucks run separate schedules, and how many jobs you open in a busy month.

Which field service software has no per-user fees?

Three vendors that publish prices say plainly that adding a login costs nothing:

• Service Fusion: "No matter the plan you choose, you'll have unlimited users."
• ServiceM8: its FAQ says "we don't charge per user" and adds that the free plan is the only one that limits users.
• GorillaDesk: admin, manager, sales and crew users are "included on every plan, free." Only a technician schedule (a route) costs money.

Kickserv sits between the two models. It sells bundles of 5, 10 or 20 users at low prices, so a small company never pays per head, but the page doesn't say what a 21st user costs. Jobber and Housecall Pro are seat-bundle products; our cost by crew size guide works through their numbers at 1 to 15 users.

How does Service Fusion's unlimited-user pricing work?

Service Fusion sells three plans and charges the same price whether two people or twenty log in. Starter is $208 a month billed annually ($245 month to month), Plus is $325 ($382), and Pro is $533 ($627). The page says annual pricing carries a 15% discount and is "charged as one annual payment at sign-up", and that "all plans come with no contract requirements, personalized onboarding, and unlimited support."

The trade-off is what each tier unlocks. On Starter, features such as job photo uploads, inventory, job costing, custom documents, e-signatures and a customer web portal are listed as add-ons, with no prices shown. By Pro most of those are included, and only ServiceCall.ai and GPS fleet tracking remain add-ons. So the honest comparison is the tier that has the features you would use, priced against what a seat plan costs at your headcount.

Who it suits: companies with a big office, many ride-along helpers or seasonal staff who all need a login. A 15-person company on Starter pays about $13.87 per person a month on annual billing. A two-person company pays $104 each, which is where seat plans win. Payments run through "Service Fusion Payments powered by PaySimple", and the pricing page we read did not list rates. For more on this vendor, see our Service Fusion alternative page.

What does ServiceM8 charge for if not users?

ServiceM8 sizes plans by how many new jobs you create each month. The free plan is for one user and 30 jobs. Paid plans have no user cap: Starter $29 (50 jobs), Growing $79 (150), Premium $149 (500) and Premium Plus $349 (1,500 and up), with Premium Plus listing "20c per Job" beyond its allowance. If you go over your limit, the FAQ says you can keep creating jobs and "work as normal for another 7 days." It also says "There are no lock-ins with ServiceM8's pricing."

That model fits companies with many people and moderate volume, such as a crew doing larger install jobs. It is a weaker fit for high-volume, low-ticket recurring work like weekly lawn or pet waste routes, where the job count climbs fast. Count your busiest month's new jobs, not an average one, before you pick a tier.

How does GorillaDesk's per-route pricing compare with per-user plans?

GorillaDesk charges for schedules. Its page says a solo technician usually needs one route each, while a crew that rides together can share one, typically assigned to the lead. Office staff, managers and salespeople cost nothing. The first route is $49 on Basic, $99 on Pro and $149 on Growth, billed monthly, with an annual option advertised as "Get one month free!"

Added routes are priced per plan. On Basic, routes two and three are $50 each and route four onward is $30 each. On Pro, each added route is $50. On Growth, route two is $100 and routes three onward are $50 each. Here is our arithmetic for common setups, on monthly billing:

Derived from the GorillaDesk pricing page, read October 2026. The page says monthly plans are month to month with no setup fees, and annual subscribers pay for the year up front. Text messages cost extra: $5 a month for a local SMS number plus credit packs from $50 for 1,000 messages. Pest control, lawn and pool companies running two-person trucks get the most out of this model, since every helper rides free. See our GorillaDesk vs Jobber comparison for features.

When is a per-user plan the better deal?

Seat-based plans are not a trap, and for many small companies they cost less. A solo owner on Jobber Core pays $29 a month on yearly billing, as listed on October 31, 2026. Housecall Pro Essentials covers five users for $149 a month billed annually. Both products have large app ecosystems, polished customer-facing booking and payments, and long track records with small crews.

The per-user model starts to hurt in three situations. First, when lots of people need a login only to see the schedule, since Jobber counts anyone who views or manages the schedule as a user. Second, at awkward headcounts just past a tier, such as six people paying a 10-user price. Third, when the add-ons stack up: Jobber lists Marketing Suite at $99, Receptionist at $29 and Pipeline at $49 a month, each billed on top of every plan except Plus, which includes all three.

Is there a CRM with no per-seat pricing for contractors?

Yes, two kinds. The first is the SaaS products above that meter something other than seats. The second is a CRM built for your company and owned by it. With your own system there is no seat license to count: you can give a login to every tech, every helper and your bookkeeper without changing the bill. You pay for the build and for hosting and any services that cost money per month (texting, email sending, phone minutes), and the code and database stay in your company's name.

That is what we do. Each CRM we build is set up in the client's name with nothing billed per login; we keep no public price list and quote every build in writing; our facts page states these policies, and custom CRM describes the work. A custom build is slower to start than a free trial and costs more up front. It makes sense for companies whose process is settled and whose headcount, add-ons or card volume already make the subscription a large yearly line. Our build vs buy guide lays out when it doesn't.

What should you ask before you sign up for an unlimited-user plan?

1. What exactly is metered: plan tier, jobs, routes, locations, texts or storage? Get the overage price in writing.
2. Which features on the plan you are quoted are add-ons, and what does each cost per month?
3. Is annual billing charged up front, and is any of it refunded if you cancel?
4. Which card processor is built in, at what rate, and can you use your own?
5. How do you export customers, jobs, invoices and photos if you leave? Our guide to who owns your data covers what the main vendors publish.

Prices on this page were read October 2026 and will move. The vendor's checkout or written quote is the final word.

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