How to cancel Jobber: the steps, the refund rules and the export checklist

What should I do before I cancel Jobber?

Export. Jobber's own cancellation article (updated June 24, 2026) says that once your access ends, "you'll lose access to your account data, including clients, jobs, invoices, and any other information stored in Jobber." Its terms put backups on the customer, and its privacy policy names no window for getting data back. Everything you want to keep should be on your own drive before you click the button. We read every Jobber page cited here on October 19, 2026.

Work through this list while you still have full access. Some of it takes an afternoon, so start a week or two before the billing date.

1. Clients. Clients, then More Actions, then Export Clients, and pick CSV or vCard. Tags, custom fields, contact info and property addresses come along. Lists over about 1,500 rows arrive as several emailed files. Only admins can run it, and Jobber's export article says the feature is on select plans without naming which, so check yours now.
2. Reports. In Reports, choose a report and a date range, then Export Excel Copy. You get an emailed CSV within about 15 minutes. Run the job, invoice, payment and visit reports across your full history.
3. Quotes, jobs and invoices you need as documents. Open each one, then More Actions, then Download PDF. It is one at a time, so pick the ones that matter: open balances, warranty work, anything with a dispute.
4. Requests. Open the request, More Actions, Print, and save as PDF.
5. Unpaid invoices. Get them out to customers, or collected, before access ends. For PDFs of invoices awaiting payment or past due, Jobber's close-account article suggests batch delivery by standard mail as a quick way to export them.
6. Settings you rebuilt by hand. Screenshot tax rates, message templates, line-item lists and automations. These rarely export.
7. Photos and notes. We found no Jobber help article describing a bulk export of job photos or notes, so treat that as not published and save the ones you need.

For the full list of what to pull and how to check it, see our Jobber export guide and the general CRM migration checklist.

How do I cancel my Jobber subscription?

From the help center, for a subscription bought on Jobber's website:

1. Sign in as an admin user. Other roles cannot cancel.
2. Click the gear icon and open Account and Billing.
3. In the Change your subscription section, click Cancel Subscription.
4. Confirm in the pop-up and choose a reason from the dropdown.
5. Read the confirmation screen. It shows your renewal date, which is your last day of access. Screenshot it.

If you subscribed through the Jobber mobile app, the subscription is billed by Apple or Google and has to be cancelled in the app, under More, then Subscription. The help article says refund requests for those subscriptions go directly to your app store; Jobber cannot process them. If you are not sure how you are billed, the Account and Billing page and your card statement will tell you.

Can I cancel a Jobber annual plan and get a refund?

The published answer is no refund. Jobber's terms of service, updated September 22, 2026, say the service is billed in advance, monthly or annually, and fees are non-refundable, with nothing back for a partly used month. What cancelling does depends on the term you chose at checkout, and Jobber's pricing FAQ lays the three out:

The timing rule to remember is in section 3.2: to stop an annual plan renewing, cancel at least thirty days before the renewal commencement date. Miss it and the plan renews for another term at the then-current price. If you are on a one-year commitment and want to get out early, you can cancel now so it does not renew, and keep using it to the end of the term you are paying for anyway.

Our side-by-side of vendor terms is field service software contracts and cancellation.

What is the difference between cancelling and closing a Jobber account?

They are two separate actions. Jobber's close-account article spells it out:

• Cancelling stops billing when the subscription expires. The account still exists and can be reactivated later, and billing starts again when you do.
• Closing removes the account. You cannot sign in or reactivate it, and the information cannot be retrieved. Coming back means opening a brand new account. Jobber's wording: "Once an account is closed it is final."

Only the account owner can close an account, from the app (settings, Close Account, type CLOSE to confirm) or by emailing Jobber support. If you have not cancelled, you will be asked to cancel first, and the account is removed when the subscription ends. A pending ownership transfer blocks closing, and ownership cannot be transferred once an account is marked for closure, which matters if you are selling the business.

After closing, the client hub stops working and your customers are pointed to the phone number and email in your company settings, so make sure those are right first. Jobber still files 1099-K forms using payment data up to the closure date, and Stripe Capital loan questions go to Stripe, since loan reports will no longer be visible in Jobber.

Our advice is to cancel, keep the account dormant for a season while the new system proves itself, and close it later only if you want it gone. A dormant cancelled account costs nothing and is a fallback if an export turns out to be missing something.

Should I downgrade Jobber instead of cancelling?

If the problem is cost and not the product, a smaller plan may fix it. The cancellation article points to switching to a lower tier, and says plan changes take effect at the start of your next billing period. The pricing FAQ says you can downgrade at the end of the current billing cycle on monthly or annual terms. One limit: section 3.3.2 of the terms bars downgrading a one-year commitment plan before the year is over. Before you decide, count the users you actually need and price the next tier down in our Jobber pricing guide. A downgrade keeps your history in place and costs you no export work, which is worth something if you are only leaving to save money.

What happens after I cancel Jobber?

• Customer links stop working. Online booking, quote approvals, payment links and the client hub all live on Jobber. Replace them before the last day and update the links on your website and Google Business Profile.
• Saved cards stay with the processor. Card numbers never come out in an export. Plan how customers on autopay will be re-enrolled; our switching guide covers card data transfers.
• Add-ons end too. If you forward your existing number to Jobber's AI receptionist, as Jobber suggests for keeping your number, change that forwarding before the last day or calls will go nowhere useful.
• Your data may be kept, without a published period. The privacy policy says retention can continue after the relationship ends. Our data ownership guide quotes the clauses.

Where do I go after Jobber?

Jobber is a strong product for small crews: quick to set up, clean quoting and invoicing, a good client hub, and a no-commitment option for anyone unsure. Most people who cancel are moving to another packaged tool, and our Jobber alternatives page compares the realistic options fairly. Some move to software they own outright. Our builds put the CRM database in an account the client holds, and we add no per-user fees, as described on our custom CRM page. Whichever way you go, run the new system alongside Jobber for one billing cycle before your access ends.

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