Quotes with drawings that get delivered, and approvals you can find two years later.
A fabricator emails more attachments than most trades: quotes with drawings, slab photos, layout and seam approvals, template checklists, deposit invoices, lien waivers for builders and purchase orders to suppliers. Email from a free address gets filtered, and email from a salesperson's personal inbox leaves with the salesperson.
Your approvals live in email, so email has to be yours
The seam placement the customer approved. The edge they picked after the showroom visit. The sink model they said they bought. The date the remodeler confirmed the cabinets would be set. In a countertop shop, those decisions are made by email and by text, and they are the record you reach for when a kitchen is cut wrong and someone asks who said what. If that record sits in a salesperson's free account, it is not yours, and if the salesperson quits, it is gone.
Delivery is the other problem. A quote with a drawing attached, sent from a free address or from a domain with no authentication records, looks exactly like what spam filters are built to catch. A builder's accounting department that never sees your invoice does not pay it. Only mail sent from a domain you control, with SPF, DKIM and DMARC records in place, reliably lands a quote with attachments in the inbox.
What business email has to do for a fabricator
Deliverability, shared inboxes and a record that survives staff changes.
Come from your domain with authentication
Mail from your company's domain with SPF, DKIM and DMARC records set and tested, so quotes, drawings and invoices from the office, the CRM and the salespeople all pass the filters.
Give quotes and scheduling their own inboxes
A shared quotes address every salesperson can read and a shared scheduling address the office and the templater share, so a customer's reply about the edge or a remodeler's note about the cabinet date lands on the job rather than in one person's mailbox.
Keep approvals on the job
Layout approvals, edge confirmations and sink model replies filed to the job by the CRM, searchable by address, so a dispute is settled by reading the thread rather than by memory.
Handle builder paperwork
Lien waivers, certificates of insurance, purchase orders and invoices to a builder's accounting address, from a company mailbox with templates, so the paperwork a builder requires before paying is never late because one person was out.
Survive turnover in sales
Every salesperson gets a company mailbox. When they leave, it forwards to the office and is archived, and every open quote stays readable by whoever picks it up.
How we set up email for a countertop shop
Hosted email in your company's own account, billed to you, with us as an administrator you can remove.
Your domain and your admin login
A hosted mail account opened in the company's name with your own administrator access. We keep a backup administrator seat for support, which you can delete at any time.
Authentication records done and tested
SPF, DKIM and DMARC set on the domain and checked, so mail from the CRM's quote sender, the office and the showroom all passes.
Shared inboxes and groups
Quotes, scheduling, builders and service set up as shared mailboxes or groups, with the CRM filing threads to the right job by address or job number.
Signatures and templates
A company signature with your showroom address and hours and, where your state issues one, your contractor registration, plus templates for template confirmations, layout approval requests and deposit invoices.
Migration from the free address
We bring the old mailbox's history across, keep the old address forwarding for twelve months, and update suppliers, listings and forms to the new one.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Email for countertops, answered.
We have used a free email address for years. Is switching worth it?
Yes. Customers and builders trust an address on your domain, free addresses cannot carry the authentication that keeps drawings out of spam, and the free account belongs to whoever opened it. We move the old mail and forward the old address so nothing is missed.
Why do our quotes with drawings go to spam?
Usually a free sending address, missing SPF or DKIM records, or a CRM sending on your behalf without permission in your domain's records. Fixing the records fixes most of it.
Google Workspace or Microsoft 365 for a fabricator?
Both work. Google is simpler for a showroom on phones and tablets; Microsoft suits shops already on Outlook. Either way it runs in your account.
Can email approvals be used if a customer disputes a seam?
An approval thread with the drawing attached and the date is far better than a memory of a phone call. We are not lawyers, and what counts as a contract varies by state, but the record is the thing you want to have.
Business Email for countertops. Owned by you.
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