Email that carries the contract, the change order and the drawings, and still arrives.
A remodeler's email is paperwork: proposals, contracts, change orders, selection sheets, draw invoices, drawings, permit documents, sub quotes and lien waivers, often to a homeowner who is also comparing you with two other firms. It has to come from your own domain, reach the inbox with its attachments, and stay with the firm for years.
Every remodeling document goes by email, and the homeowner is judging the sender
A proposal for a kitchen is a large attachment sent to a buyer who is deciding whom to trust with a great deal of money. If it arrives from a free webmail address, or lands in spam because the domain has no sender records, the firm looks smaller than it is and the follow-up call starts with did you get it. Email from the firm's domain, authenticated, with the proposal opened and tracked, starts the conversation from a better place.
The second problem is the volume per job. A single bathroom produces a thread with the homeowner, threads with four subs, supplier confirmations, inspection notices and the designer's drawings. If those live in the project manager's personal inbox, the office cannot answer a question when the PM is on site, and when the PM moves on, the job's history goes too. Remodeling disputes and warranty questions surface a year or more after the walkthrough, and the firm needs to find the email where the homeowner approved the tile.
What a remodeler needs from business email
Deliverability, a place for each job, and a record that lasts.
Arrive, with the drawings attached
Mail from the firm's own domain with SPF, DKIM and DMARC in place and tested, so a proposal with drawings attached reaches the homeowner and a draw invoice reaches their accountant.
Give projects a shared address
A projects mailbox the office, the owner and the PM can all read, where sub quotes, supplier confirmations and homeowner questions are filed to the job rather than scattered across personal inboxes.
Carry the documents cleanly
Proposals, contracts, change orders and selection sheets sent from the CRM through your domain as links and PDFs, with signatures collected on the page and a record of when each was opened and signed.
Handle big attachments
Drawings, renderings and photo sets exceed ordinary attachment limits. Shared links from the firm's own drive, with a folder per project, replace the bounced email and the compressed photo.
Keep everything for the warranty years
Retention and search across the firm's mailboxes, set once, so the approval of the extra outlets or the tile selection from two years ago is findable in a minute.
Survive turnover
The designer, the PM and the office each get a company mailbox. When one leaves, it forwards to the owner and is archived, and the open jobs keep their history.
Our email setup for a remodeling firm
Hosted email in an account owned by the firm; our administrator access can be revoked by you at any time.
The firm's domain and account
Google Workspace or Microsoft 365 created under the firm's own name and card, with the owner holding the admin login. Our secondary login exists for support and can be deleted any time.
Authentication that passes everywhere
Sender records set on the domain and verified for mail from staff, from the CRM, from the signature tool and from the client portal, so none of it is flagged.
Shared mailboxes and a folder per project
Projects, estimates and office addresses as shared mailboxes, a drive folder created for each job when the contract is signed, and messages filed by the CRM onto the job they concern.
Signature and templates
A signature that shows your state license or registration number, where one exists, and your lead-safe certification if you hold it, plus templates for the weekly update, the selection reminder, the draw invoice and the walkthrough follow-up.
Moving from the free address
Years of mail imported, the old address forwarding for a long overlap, and every public listing and form switched over so mail to the old address still reaches you.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Email for remodeling, answered.
Can't we keep using the free address we have had for years?
You can, and buyers notice. A domain address on the proposal, the truck and the yard sign reads as a firm; a free one reads as a side business. The old address keeps forwarding, so nothing is lost by moving.
Google Workspace or Microsoft 365 for a remodeling firm?
Both work well. Google is lighter for a team on phones; Microsoft fits an office already living in Outlook and Excel. The account is the firm's either way, and we help you decide from what the team uses now.
Why does my proposal keep going to spam?
Usually a free sending address, a domain with no authentication records, or a proposal tool sending as you without permission to. Correct records on your own domain fix most cases, and sending the proposal as a link helps.
How long should we keep project email?
At least as long as your warranty and your state's statute of limitations on construction claims, which a lawyer can tell you. We set retention so nothing is deleted by accident and search finds it.
Business Email for remodeling. Owned by you.
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