A drywall CRM that knows the second coat cannot go on until the first one is dry.
A drywall job is a sequence of short visits with waiting in between, often done by different people, for a customer who was sent by someone else. Generic field software sees one appointment and one invoice. We build the stages, the gaps, the referrer and the texture into the record.
Four trips, two kinds of worker, and a partner who expects a call back
Hang day, tape day, one or two coat days, sand and prime: a hang and finish is at least four visits, with drying between each that depends on the compound, the temperature and the humidity in the building. On many crews the hanger is paid by the board and the finisher by the hour or the foot, and the two never meet. A patch is the same shape in miniature, two or three trips for one small hole. Software that schedules a job as one block of time cannot tell the office which addresses can take another coat this morning and which would send a finisher to wet mud.
The second difference is where the work comes from. A plumber, a restorer, a remodeler or a property manager sends the job, and that partner judges you on whether their customer stopped calling them about the hole. The record has to carry who referred the job, so the office can thank them, report back, and see at the end of the quarter which partners went quiet.
Third, drywall quotes are built from counts rather than hours: sheets by thickness and type, linear feet of bead and angle, the finish level, the texture to match, and for water losses, the line items against an adjuster's estimate. A CRM that lets the estimator type a lump sum into a box produces quotes nobody can defend when the restorer asks why the ceiling costs what it does.
What a drywall CRM has to track
Each of these is a field in our build; in a generic tool it is a note somebody forgets to read.
Stages with minimum gaps
Hang, tape and bead, fill coat, finish coat, sand, prime and texture as separate visits on one job, each with the shortest gap you allow before the next, so the schedule board lists what is dry enough to work today.
Hanger and finisher as different people with different pay
Each visit assigned to the person who does it, with a pay basis per person (by the board, by the foot, by the hour), so labor cost per job is real and a finisher never gets sent to a hang.
Photo quotes for repairs
The homeowner's photos sit on the job with size, room, texture and cause, the office prices from your repair bands, and the quote goes out with the condition that the finisher confirms the scope on the first visit.
Board and bead takeoff on new work
Sheets by length, thickness and type (standard, moisture-resistant, fire-rated, ceiling board), corner bead and angles in feet, compound in buckets, so the order to the supplier is right and the next quote at a similar house starts from a real one.
The texture and finish level per address
What texture is on the walls and ceilings, which finish level you delivered and what primer went on, saved to the property so a patch years later blends without a second guess.
Referrer and claim fields
Who sent the job, and on a water loss the insurer and claim reference, the adjuster's contact, the restoration company's job number and the date drying finished, so the final invoice goes to the right party with the right references.
How we build a drywall CRM
Our own companies run on a CRM we wrote for ourselves first. Yours follows the way your hangers and finishers already move through a job.
Your stages and gaps, in your words
You tell us what you call each visit, which ones you combine on small patches, and how long you wait between coats in winter and summer. Those become the schedule rules.
Partner accounts with their own view
Each plumber, restorer, remodeler and property manager gets an account. They can send a job, see its stage and get the invoice; you see jobs and revenue by partner and who has not sent anything in months.
Unit-level work orders for managers and builders
A building or a subdivision holds many jobs. The manager gets one work order per unit and one combined invoice; the builder gets progress invoices by stage with retainage tracked and the notice and lien deadlines your state sets recorded on the job.
Batching patches by neighborhood
The schedule groups small repairs by area and stage so a finisher does three second coats on one street in a morning instead of three drives across the county.
A crew app for people on stilts
The day's addresses, the stage to do, the texture to match, the photos required before leaving and a tap to mark the visit done, which releases the next stage onto the board.
Owner reporting
Revenue by job type (repairs, hangs, water losses, builder work), margin per job with real labor cost, days from first visit to prime, and partner activity, on one screen.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Custom CRM for drywall, answered.
Can it schedule around drying time automatically?
Yes. Each stage has a minimum gap you set, and the board only offers a job for its next stage once the gap has passed. You can shorten it on a job where you used a setting compound.
We hang for a remodeler who schedules us by text. Does that fit?
Yes. The remodeler gets a partner account and can request a hang date from it, or your office enters the text as a job under that partner. Either way the job carries who sent it and the progress billing the contract calls for.
Does it handle insurance rebuilds?
The job holds the claim, adjuster and restorer details, with your scope lined up beside the adjuster's estimate. The system does not negotiate with the carrier; it keeps the paperwork and the dates so the invoice does not stall.
Can we move from the software we use now?
Yes. Customers, jobs, invoices and photos export from most tools, we map them into the stage and partner fields, and the old system stays readable until you are sure nothing is missing.
Is this too much for a two-person drywall company?
It is sized for one. The owner hangs or finishes all day and the system does the office work: pricing photos, chasing quotes, texting the next visit and sending invoices to the right partner.
Custom CRM for drywall. Owned by you.
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