Every patch call answered, sized and booked while your finisher is on stilts.
A drywall company's calls come from homeowners with a hole, plumbers who just made one, and property managers with a move-in on Friday. The person who should answer is sanding a ceiling. The AI receptionist picks up as your company, asks the questions your estimator would, and books the first visit.
The referral calls once, and if nobody answers it goes to the next name on the plumber's list
A plumber finishing a repair tells the homeowner to call a drywall guy and gives a name. The homeowner calls while the plumber is still packing up. If that call goes to voicemail, the plumber shrugs and offers another name, and the second company gets the patch and, over time, the plumber. Nothing about the finisher's skill was tested; the phone decided. Drywall companies are small, the owner works with both hands, and the calls land during the hours a trowel is in them.
The calls also need sorting that a message pad cannot do. Is the leak fixed and is the cavity dry, or is this still an active water problem that needs a plumber or a restorer first? How big is the opening, which room, is the ceiling textured? Does the house date from before the late seventies, which changes how painted surfaces get cut and sanded? Is there a claim open? Who sent them? A property manager calling about a unit needs a date more than a quote; a builder's superintendent wants to know when you can hang. Each of those is a different conversation, and the receptionist is written to have each one.
What an AI receptionist for a drywall company has to do
The script comes from your own intake questions and gets tuned on your first weeks of real calls.
Separate dry repairs from active water
The first question on a water call is whether the source is fixed and the area dried. If not, it explains the order of work in your words, offers the plumbers or restoration companies you work with if you want it to, and books your visit for after dry-out.
Collect what prices the patch
Room, approximate size of the damage, wall or ceiling, texture type, cause, year the house was built and whether a claim is open, then a text with a link to send photos, so the office can quote standard repairs the same day.
Capture who referred the job
If a plumber, restorer, agent or manager sent the caller, the receptionist records the name on the lead, so the partner gets credit in your reports and a thank-you from you.
Handle the manager and the builder differently
A property manager gets asked for the unit, the access arrangement and the move-in date; a builder gets asked for the lot, the stage the framing is at and the hang date they need. Both are handed to whoever you designate, with the details texted over first.
Say only what you approved about price
It can give the repair ranges you provide for standard patches and state your minimum charge. Water damage, texture removal and stairwell ceilings are set to need a visit. It never invents a number or promises an insurer will pay.
Confirm by text with a photo link
After the call the customer gets a text with the visit time, the finisher's first name, what to clear from the area and a prompt to reply with pictures of the damage and the surrounding ceiling.
How we set it up for a drywall company
Your number stays on the truck, and the script is yours to approve.
Your number, answered when your hands are full
The receptionist picks up your existing line once it has rung a few times unanswered, outside your hours, or on every call. You switch the mode from your phone when a crew is short or a cold snap floods the line with burst-pipe calls.
A script from your intake sheet
We go through how you take a repair call, a water loss call and a hang request, which partners you refer to, what you will not do and what older homes change, then turn that into the script. Every line gets your approval before it goes live.
Priority for partners
Calls from numbers you tag as partners (your plumbers, restorers, remodelers, managers) can ring a person first and only fall to the receptionist if nobody picks up, with the partner's name on the summary.
Every call on the lead
Transcript, summary, the booked visit, the referrer and, where your state's rules allow and the caller is told, a recording, all stored against the lead in your CRM, and you get a digest each morning.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for drywall, answered.
Can it quote a patch over the phone?
If you give it your repair bands and your minimum, it can share those for standard holes, cracks and pops and say the finisher confirms on the first visit. Anything involving water, texture removal or height goes to a visit. It never makes up a price.
What if the caller's ceiling is still wet?
It tells them the drywall comes after the leak is fixed and the cavity is dry, offers your plumber or restorer referrals if you allow it, and books your rebuild for after drying. It does not tell anyone whether their claim will cover it.
Will a plumber who refers us put up with an AI?
Partners can be set to ring a person first. If it does answer, it recognizes the partner, takes the job details fast and texts your crew lead the summary, which is usually faster than the voicemail they got before.
Does it know about older homes and popcorn ceilings?
It asks the year built and flags homes from before 1978 for your checklist, and it can say that popcorn and old patching compound may need testing before removal, in the words you approved. The rule itself is on the EPA's site, linked below.
Can a property manager book several units in one call?
Yes. It takes each unit, the access details and the deadline, creates a job per unit under the manager's account and texts the manager a list of what was booked.
AI Reception for drywall. Owned by you.
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