A phone system for a company whose office is a van in someone's driveway.
Most duct cleaning companies run from the truck. The owner is in an attic, the second tech is on a roof with a dryer vent, and the business number has to reach whichever of them can talk. The system has to route, text back, and show which offer made the phone ring.
Coupons, trucks and two techs make the phone the whole office
Duct cleaning marketing is mostly offer-driven: a mailer, a door hanger, a Google listing, a Nextdoor post, an HVAC partner's referral card, a realtor's recommendation. Each of them generates calls, and unless each has its own number you are guessing which one worked. A number per source, all forwarding to the same ring group, is the only way to learn whether the spring mailer paid for itself or just paid the printer.
Who answers is the next problem. There is no office, so the business number has to ring the tech who is between jobs, then the owner, then the receptionist, in an order that changes on a Saturday. Voicemail loses the caller to the next coupon, so a missed call needs a text back within seconds. And the techs should be texting customers from the business number through an app, not from their own phones, so that when a tech leaves, the customers and the conversations stay with the company.
Last, the record. Arguments in this trade are about what was included and what was quoted. A call recorded with consent, transcribed and attached to the job ends that argument in a minute, as long as it was recorded under your state's rules.
What a duct cleaning phone system has to do
What happens in the first ten seconds decides whether the caller dials the next coupon.
Ring the people who can actually talk
The tech who is driving first, the owner second, the AI receptionist third, with a different order on Saturdays, during the fall rush and after hours, set once and forgotten.
Text back every missed call in seconds
A text from the business number asking what the house has and what the dryer is doing, with a booking link. The reply becomes a lead in the CRM without anyone typing it in.
A number for every offer
The mailer, the door hanger, the Google listing, the website, the HVAC partner's card and the vehicle wrap, each on its own tracking number, so the offer report is built on real calls.
Techs text as the company
Arrival texts, the photo report and the rebook reminder all come from the company number through the app, so a departing tech takes no customer thread with him.
Record with consent and file on the job
Where your state allows it and the caller is told, the call is recorded, transcribed and attached to the job, so a what-was-included dispute is settled by listening rather than arguing.
What we set up for a duct cleaning company
In the company's own carrier account, with the numbers registered for texting.
Porting the truck number
We move your existing number, test every ring path before the cutover, and keep the old carrier alive until nothing is being missed.
Season and weekend schedules
Ring orders and greetings that change by date and day, so the October overflow goes to the receptionist and a July Saturday goes to voicemail-to-text.
Registered business texting
Your numbers registered with the carriers so confirmations, photo reports and rebook texts actually deliver, with stop requests handled for you.
Calls written to the CRM
A call that comes in either opens a lead or lands on the existing one, with the tracking number, the length, the recording and the outcome, so the offer report and the per-tech report are built from calls, not memory.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Phone for air duct & dryer vent cleaning, answered.
Can we keep the number that is on the truck wrap?
Yes. Federal rules let you move a number between carriers, and the old number keeps working during the move. We handle the paperwork.
Do we need desk phones?
No. A duct cleaning company runs on the app on two or three phones and a browser. A desk phone is optional if someone actually sits in an office.
Is recording calls legal in our state?
It depends on the state and on whether the caller is told. Some states require everyone on the call to agree. We set the announcement for your state, and the state pages on this site list the rule for each one.
Why not just use the owner's cell?
Because the number then belongs to the owner's phone, not the company, and every customer text thread lives on one device. A business line keeps the history with the company and can ring more than one person.
How many tracking numbers do we need?
One per offer channel you run at the same time, usually four to six: the website, the Google profile, the mailer, the door hanger, the partner card and the wrap.
Business Phone for air duct & dryer vent cleaning. Owned by you.
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