A phone system where the inspector, the builder and the homeowner each reach the right person.
An electrical contractor's phone takes calls from more kinds of people than most trades: homeowners with a quote request, homeowners with a problem, inspectors confirming tomorrow's time, the utility's scheduling desk, a superintendent with a change order, a supply house with a backorder. An electrician on a ladder cannot answer all of them, and the system has to know who goes where.
Six kinds of callers, one number, and approvals given by phone
The office line on the vans rings for everything. The homeowner wants a quote for a charger and should reach the estimator or get a photo link. The homeowner with a warm outlet should reach a person now. The inspector calling to say two o'clock works should never sit in a queue behind a quote request, because a missed inspection costs a day and sometimes a week. The utility scheduler, the superintendent and the supply house each need a direct path. The system has to sort by who is calling and what they pressed, with the on-call electrician reachable after hours through a rotation nobody has to update by hand.
Approvals happen by phone in this trade. The second troubleshooting block, the change order for the junction box found in the ceiling, the upgrade from a hundred-amp to a two-hundred-amp service once the load calculation came back. When the invoice reflects those and the customer says nobody asked, a recording made with consent and attached to the job ends the conversation. Tracking numbers answer the marketing question: whether the call came from the EV charger ad, the generator brand's dealer locator, the Google profile or the van.
What an electrical contractor's phone system has to do
Sorting the caller correctly in the first ten seconds is most of the job.
Route by who is calling
A short menu for quotes, problems, inspections and billing, direct extensions for builders and property managers, the estimator's queue for new work, and the on-call path for problems. Known numbers skip the menu: the inspector's office, the utility, your builders.
Text back every missed call with the photo link
A missed call gets a text within seconds from the business number: new work or a problem? Quotes get the photo upload link; problems get a callback promise. The reply opens the lead on the right path.
Follow the estimator's and the on-call schedules
The estimator's hours and the after-hours rotation live in the system. Quote calls ring the estimator during the day and go to the receptionist after; problem calls ring the on-call electrician, then the backup, then the owner.
One number per source
The Google profile, the website, the vans, the charger brand's installer listing, the generator dealer locator and each ad campaign each get a number of their own, all landing in the same groups, so the lead records where the call began.
Field texting under the company number
Photo requests, the on-the-way message, the inspection time and the change-order approval go out from the app on the electrician's own phone, but the customer sees only the company number, and the thread belongs to the company if the electrician moves on.
The approval, on tape
In states where it is allowed and once the caller has heard the announcement, calls are recorded and transcribed, and the office can pull up the exact minute the customer said yes to the second block or the change order.
What we set up for an electrical contractor
The carrier account belongs to the contractor, not to us, and the numbers on it are registered for texting.
Port after the test
The menu, the estimator path and the night rotation get tested with real calls first; then the number from the vans moves over, and the old carrier stays on until every kind of caller lands right.
A storm switch
After a storm, one tap turns on a greeting that says how busy you are, sends outage callers to the utility, logs generator interest, and keeps the emergency path open to the on-call electrician.
Registered numbers
Carriers filter business texts from unregistered numbers, so yours are registered before the first photo link goes out, with STOP handled by the system and every message kept on the lead.
The call on the lead
Each call writes its source, duration, recording and result onto the lead or the account, so the estimator sees the queue beside the leads and the owner sees calls by source in one place.
Handsets only at the desk
One desk phone for the office manager if you want one; the estimator, the electricians and the owner run the app and show the company number.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Phone for electrical, answered.
Will our number change?
No. The number ports over under federal rules once the new system has been tested, we do the forms, and nothing on the vans or the yard signs changes.
Can inspectors reach us without going through the menu?
Yes. Known numbers for the inspection offices, the utility and your builders skip the menu and ring the right person directly, with a whisper telling them who it is before they answer.
Can we record the call where a customer approves a change order?
In some states only if everyone on the call agrees, in others if one side does. We set the announcement and the settings for your state, and our guide to recording laws by state has the rule for each.
Why not forward the office line to my cell?
Because the inspector, the superintendent and the homeowner with sparks would all ring the same pocket with no sorting, no backup and no record, and handing the duty to someone else would mean reprogramming the office phone.
Business Phone for electrical. Owned by you.
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