A phone system that keeps plan customers at the front of the line when the grid goes down.
Generator dealers run with techs in the field, installers on job sites and an office that gets swamped every time the weather turns. The phone system has to route by who is calling and why, and keep your on-call promise to plan customers.
Two call queues, one small office, and a promise to plan customers
Most generator dealers sell a maintenance plan with some form of priority service. That promise only holds if the phone system knows who is calling. When the grid is down and the phones light up, plan customers should reach dispatch or the on-call tech without waiting behind people pricing a new unit. A system that rings everyone for every call cannot do that.
The team is also spread out. Installers are on a pad with a trencher, service techs are driving between failed units, the owner is at a sizing visit. Each needs to call and text customers from the business number, and the office needs to see those conversations. And because generator leads come from many places (dealer locators, yard signs at installs, the website, the Business Profile, referrals), separate numbers per source show which ones produce installs.
What a generator dealer's phone system has to do
Routing first, then texting and records.
Route plan customers ahead of new buyers
Caller ID matched against your plan list sends plan customers straight to dispatch or the on-call tech, while new sales calls go to the sales line or the AI receptionist.
Run an outage mode
A one-tap mode that changes the greeting, adds the on-call line, widens the ring group and sends overflow to the AI receptionist, so the office does not drown during the busiest days of the year.
Text back missed calls
A text from your business number seconds after a missed call, asking whether it is about a new unit or service and for the address. Replies land on the customer record.
Keep field calls on the business number
Techs and installers call and text from an app on their own phones showing the company number, and every conversation stays with the company when someone leaves.
Track each source with its own number
Separate numbers for the website, the Business Profile, dealer locator listings, yard signs and print, all ringing the same group and labeled on the lead.
What we set up for a generator dealer
In your company's name with a carrier account you own.
Porting with no gap
We move your main number, test every route before cutover and keep the old service until calls land correctly.
Plan-aware routing
Your plan list synced from the CRM so routing knows who is a priority customer, updated automatically as plans renew or lapse.
Registered texting
Business texting registration for your numbers so service confirmations, outage updates and review requests are delivered, with STOP handled automatically.
Call records in the CRM
Every call logged on the customer or lead with source, duration, outcome, plus a recording if state law permits one and the caller hears the notice.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Phone for generator installation, answered.
Can I keep the number on my trucks and yard signs?
Yes. Numbers can be ported between carriers, and we handle the paperwork and testing. Calls keep reaching you on the old carrier until the transfer finishes.
What happens if my office loses power in the outage?
The system runs in the cloud, so calls still route to techs' mobile apps and the AI receptionist even if your office is dark. That matters for a generator company more than most.
Is call recording legal for us?
That turns on your state law and on giving callers notice. Some states require consent from everyone on the call. The state recording guide covers the general rules, and we set announcements accordingly.
Do techs need desk phones?
No. Field staff use the mobile app. A desk phone in the office is optional.
Business Phone for generator installation. Owned by you.
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