A junk removal CRM that follows the load from the photo to the dump ticket and shows what the job made.
A junk job is quoted from photos, booked into a window, confirmed on the driveway, loaded, driven to a transfer station and paid for twice: once by the customer and once by you at the scale. Software built for a plumber's invoice does not know about the second payment. We build the dump run into the job.
The margin is decided at the scale, and most software never sees it
A junk removal company can look busy and lose money. The trucks are full, the reviews are good, and the dump tickets are in a folder in the cab. Volume pricing sells by the fraction of the box; the transfer station charges by the ton or the load; a job that fills a half truck with wet drywall costs more to dispose of than a full truck of cardboard. Unless the dump ticket, the fee items and the donation drop are recorded on the job they came from, the owner sees revenue per truck and guesses at margin.
The job's shape is also different from a service call. It starts with photos and a range, becomes a held window on a route board that has to respect how much each truck can carry that day, is re-priced on the driveway when the crew sees the basement, and ends with a receipt, a review request and sometimes a donation receipt. Estate and foreclosure work adds an executor or a vendor work order, photo requirements before and after, and billing to someone who was never at the property.
We built our own CRM for our own service companies first, and the lesson carried over: the records have to match the way the trade actually runs. For junk removal that means the photo inbox, the price ladder, the route board, the on-site confirmation, the dump ticket and the account are all first-class, and a job is the thread that connects them.
What a junk removal CRM has to track
Each of these is a place money leaks when it lives in a text thread or a glovebox.
Photos and the range, on one lead
Photos from the website, the receptionist's text link and the customer's own texts land on a single lead, and the estimator sends a range from the ladder in a few taps, with the range and who sent it recorded.
The price ladder with every surcharge
Minimum, eighth, quarter, half, three-quarter and full loads defined in cubic yards for each truck, heavy debris by weight-limited load, stairs and long carries, and the per-item surcharges your disposal sites charge, priced once and used by the site, the phone and the tablet.
A route board that knows the truck is half full
Arrival windows by area with each job's expected fraction, so dispatch sees that the truck booked for a full basement at two cannot also take the garage at noon, and crews are not sent to a load they cannot carry.
On-site confirmation with a signature
The crew walks the pile, sets the fraction against the marks in the box, adds surcharges, shows the customer the price on the tablet and gets a signature before loading starts, with before photos attached.
Dump tickets, fee items and donation drops on the job
A photo of each scale ticket with the weight and fee, fee items by count, donation drop-offs with the charity's receipt, and the trip's fuel and time, so each job shows what it cost after disposal.
Accounts for agents, landlords and preservation vendors
Properties under an account, work order numbers, required before, during and after photos, billing to the account rather than the occupant, and monthly statements with every job listed.
How we build a junk removal CRM
Built on your trucks, your ladder and your disposal sites, run in your own accounts, with no fee per crew member.
Your trucks, measured
Each truck's usable yards and the fraction marks inside its box entered once, so every crew estimates the same way and the ladder prices from real volume rather than a guess.
A crew app that works at the transfer station
The day's route, the job's photos and range, the confirmation screen, the signature, after photos, and a scale-ticket camera, all working offline in a metal building and syncing when the truck is back on the road.
Pricing that matches on the driveway
The same ladder answers the website, the receptionist and the crew's tablet, so a customer who was texted a quarter-to-half range is not surprised by the number the crew confirms.
Referrer and account tracking
Every job records who sent it: a realtor, an estate attorney, a senior move manager, a property manager, a past customer. The owner sees which referrers send work and which accounts are overdue.
Reports the owner needs on Friday
Loads and revenue per truck per day, margin per job after disposal, fee items billed versus fee items paid, donation drops, and jobs by source and by referrer, on one screen without a spreadsheet.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Custom CRM for junk removal, answered.
How is this different from the field software I rent?
Rented software fits the average service company and charges per user, which makes a second crew more expensive. A custom build knows what a quarter load is, where the dump ticket goes and how a preservation vendor wants its photos, and it runs in accounts you control.
Can it handle heavy debris pricing?
Yes. Concrete, dirt, shingles and tile can be priced as weight-limited loads or as pass-through disposal with the scale ticket attached to the invoice, whichever your price sheet uses.
Does it track where donations went?
It logs the charity, the items and the drop-off date and attaches the charity's receipt where one is given, so the customer gets it with the invoice. The value of the donation is the customer's to decide, and the system leaves that to them.
What about appliances with refrigerant?
The job records the appliance, the surcharge and the paperwork or statement your disposal site requires for refrigerant recovery, so the crew knows before loading and the office can produce it later. Rules vary by state; ask your sites what they need.
Can it bring over the jobs in my current software?
Yes. Customers, jobs, invoices and photos are exported from the old tool, mapped onto the new records, and both run side by side for a short stretch so nothing is lost.
Custom CRM for junk removal. Owned by you.
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