Every window cleaning call answered while you are three stories up on a pole.
A tech on a water-fed pole or a ladder cannot take a call, and the homeowner planning a graduation party will not leave a voicemail. The AI receptionist answers as your company, asks the questions you price from, sends the photo link and books the date or holds it for your confirmation.
Occasion calls, route calls and the question nobody can answer
Window cleaning calls cluster around dates. The first sunny week of spring, the month before graduations, the weeks before Thanksgiving and the holidays. Each caller has an event in mind and a deadline, and each one is also calling two other companies. The one that answers, asks the right questions and offers a date before the deadline gets the booking. For a one-truck company, the owner is the only person who could answer, and the owner is on a ladder.
The questions are specific to the trade. How many stories, roughly how many windows, do any have the little grids, inside and out or just outside, any skylights or a sunroom, screens and tracks too, and when is the party. Most callers cannot answer the pane question, so the receptionist asks for windows per floor instead and sends a text link for a photo of the front and the back. By the time you are off the ladder, the lead has a count you can check and a date the customer wants.
Commercial calls need a different path. A new restaurant manager asking about weekly glass or a property manager with three buildings wants to talk to the owner about frequency and billing. The receptionist recognizes that call, collects the address and the frontage, and hands it to you with a summary. Existing route accounts calling about a missed stop get routed to you too, with the account name attached.
What the receptionist has to do on a window cleaning call
The script follows the way you quote, so the lead arrives ready to price.
Ask the pricing questions in order
Stories, windows per floor, grids and specialty glass, inside and out or exterior only, screens and tracks, and the deadline. The answers land on the lead with the address and a one-tap aerial view.
Send the photo link while the caller is still on the line
A text asking for a photo of the front and the back of the house, so the count gets confirmed from the truck and the price is texted before dinner.
Answer the inside-work questions in your words
Do you move furniture, what about blinds, do I need to be home, what happens with the dog, will you scratch the glass. Every answer is one you approved, and the receptionist quotes nothing you did not set.
Book the date or hold it
If you allow it, the receptionist books into open residential slots near the day's route. If you want to confirm the count first, it holds the date and tells the caller the price arrives by text today.
Handle hard water and construction cleanup calls honestly
Mineral stains and post-construction residue are priced by time after a look, and some etching does not come out. The receptionist says so, collects photos and books an assessment rather than a cleaning.
Route storefront and account calls to you
A business caller or an existing route account is identified, the property and the issue are recorded, and you get a text summary so you can call back between stops.
How we set it up for a window cleaning company
The truck keeps its number, and we write the script from an interview with you.
Forwarding for a crew on ladders
Your line rings your phone, then the receptionist after a few rings, or always during the hours the crew is working. Callers keep dialing the number they already have.
A script from your counting rule and your methods
We ask how you count panes, what you include in inside work, how you handle screens, what you say about hard water, and what your minimum visit is. The script says what you would say.
Optional ranges by home size
Owners who want callers to hear a rough figure for a one-story or two-story exterior clean give us their ranges. Owners who price only from photos have the receptionist explain that and collect the photos.
Seasonal greetings
A late-winter greeting that takes first-pick spring bookings for plan customers, a pre-holiday greeting, and a winter greeting in cold climates that explains when exterior work resumes.
Calls logged on the lead
The transcript, a short summary, the photo request and the booked date all sit on the lead in your CRM, and a recording is kept only where state law allows it and the caller was informed.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for window cleaning, answered.
Can it quote a window cleaning job over the phone?
Only ranges you approve, if you want it to. Or it collects the count, the photos and the date, and you send the firm price yourself by text.
Will the receptionist know the difference between a pane and a window?
Yes, and it will not ask customers to count panes. It asks how many windows are on each floor and which ones have grids, which is what customers can answer, and you convert that into panes with the photos.
What about my storefront accounts calling about a missed stop?
Those calls are recognized by the account's number, the issue is recorded against the account, and you get a text right away so the stop can be fixed the same day.
Does it book inside work when nobody is home?
It asks whether someone will be home for inside work and books exterior-only if not, following the rule you set. It never books inside access without the customer's say-so.
Do callers know it is an AI?
Yes. The greeting identifies it as your company's assistant and notes that calls may be recorded where that applies. Disclosure is required in some states, and we follow the stricter rule.
AI Reception for window cleaning. Owned by you.
Start with the instant website checkup of your current site: your grade and top 3 fixes, no sign-up. Or get a free system quote for the whole window cleaning setup.
Instant website checkup