How to cancel Hibu and keep your website, domain and phone number

What is the short version?

Hibu takes cancellations by phone, inside set hours, and most of its services carry a minimum term. Start with your Confirmation of Order. It names each service you bought and the date each minimum term runs from. Then move the things Hibu's terms say stay with Hibu or stop when you cancel: the domain, the tracking number and the content of the site. Make the call last.

Hibu posts two versions of its terms, and we read both on October 31, 2026. The page at hibu.com/legal is marked "Revised October 22, 2025" and holds the General Terms plus the Hibu One, Smart Sites, Reviews, Listings Management, Social, Search, Reputation and call tracking terms. A second page, hibu.com/legal/general-terms, is marked "Revised June 27, 2023" and holds an older set, including a table of early termination fees. Where the two differ, we say which one we are quoting. Check which version your Confirmation of Order points to. This page summarizes what Hibu has published. It is not legal advice, and your signed order and any terms it names are what apply to you.

What should I move before I call Hibu?

Work through this list while the site, the dashboard and the tracking line still work. Several steps wait on someone else (a registrar, Google, your Hibu rep), so start two to three weeks before the day you plan to call. The same order works for any agency, and our printable agency exit checklist fits it on one page; the reasons for each step are in before you cancel your marketing agency or platform.

1. Find out who holds the domain. Look the domain up at lookup.icann.org and note the registrar. Hibu's Smart Sites terms (§8(b)) say the domain Hibu provides for your website "will be registered to us", and that Hibu will help if you ask to transfer it to your name. Ask in writing, and ask for the registrant change and the transfer code in the same message. ICANN's registrant FAQ on transfers says a registrar must supply the transfer code within five calendar days of a request, and that changing the registrant name, organization or email can block a move to another registrar for 60 days. That lock is why the domain goes first.
2. Check what cancelling does to the domain. General Terms ¶12(e) says Hibu renews a domain it provides each year unless you cancel the domain "or any Service which comes with the Domain Name". The 2023 Design terms (¶5) say cancelling a Hibu Websites Package also cancels any domain name Hibu provided as part of it. If the domain is still in Hibu's name on the day you cancel, it can go with the site.
3. Find every phone number customers use. Open your Google Business Profile, your directory listings and your website, and look at your truck and yard signs. Write down each number. If any of them is a Hibu tracking number, that is the one you lose. The current call tracking terms (¶1) describe it as a number Hibu will "arrange for you to use", and the 2023 Social terms (¶7(a)) say it "at all times belongs to us or Our Representatives" and will not be transferred to you. Put your own number back on every listing now, so calls keep coming the day the tracking line stops.
4. Become primary owner of your Business Profile. In the profile's People and access settings, see who the primary owner is. If it is not you, have the current owner add you. Google's owners and managers help page says a newly added owner waits 7 days before some actions, including taking primary ownership.
5. Save the site's content. We found no clause giving the client the site design or template. General Terms §22(b) says Hibu is "not responsible for storing Your Data or Your Content following cancellation". Save the text of every page, your photos, the service list and the wording of your forms. For written copy, §16(b) grants a perpetual right to use it only if you paid for the service in full in advance.
6. Ask for your leads and call logs. §18(a) says you own all rights in Your Data, but the terms we read describe no export process. Ask your rep in writing for a file of every lead, call record and contact the platform holds, and download every report the dashboard offers.
7. Ask about ad and analytics access. We did not find a clause saying who keeps the ad accounts after you leave. Ask in writing to be added as an admin on any Google Ads, Meta, Google Analytics and Search Console accounts tied to your business, and save the reports you want.
8. Screenshot your reviews. The Reviews terms (¶6(b)(ii)) say reviews already published on your website stay there for up to 12 months after cancellation. The reviews themselves live on Google and other sites, which is one more reason to own the Business Profile.

How do I cancel Hibu?

By phone. General Terms §21(a) says you cancel "by telephoning us", at (877) 237-6120, Monday to Friday except national holidays, between 7 a.m. and 5 p.m. Central. The clause names no email address or web form. These steps leave you with a record:

1. List your services and terms. In the October 2025 terms, Hibu One's minimum term is six months, then month to month (Hibu One §6(a)). Smart Sites run 12 months from the day after the consultation (Smart Sites §5). Listings Management, Reviews and Reputation are 12 months each, and Social is 6. Managed Search is 6 months on budgets of $399 to $2,998 a month and 3 months at $2,999 or more (Search ¶5(b)). The 2023 page sets some of these differently, so go by the terms your order names.
2. Work out your deadline. The Hibu One (§7), Smart Sites (§6), Reviews, Listings Management and Social terms each say Hibu must receive your request at least 15 days before the end of the minimum term, or before the end of the current Service Month once that term is over. The Hibu One and Smart Sites terms add that a late request keeps the service running for one more Service Month. Put the date on your calendar with a week to spare.
3. Call inside the hours above. Name every service you want to end. The website, listings, reviews, reputation, search and social products each have their own terms, so a call about one may leave the others running.
4. Write it down. Note the date, the time, the name of the person you spoke to and any reference number. Ask for an email that confirms what was cancelled and the last billing date.
5. Confirm in writing the same day. Send a short email restating the call. If a charge appears later, that email and your notes are what you point to.

Two short refund windows exist. If you ordered through Hibu's telephone sales team, §21(b) gives seven days from the Confirmation of Order to review and cancel, with a full refund of anything paid. Separately, the 2023 Design terms offer a full refund of the design fees if you are not satisfied and ask within 7 days of the go-live email, with some packages excluded.

What does it cost to cancel Hibu early?

Hibu's terms treat the minimum term as a commitment, and the two versions handle it differently. The October 2025 General Terms (§21(a)) say that inside your minimum term "you may not cancel the Services until the end of your Minimum Term." We found no early termination fee on that page. The Hibu One (§5) and Smart Sites (§4) terms add that you get no refund or credit on cancellation outside the narrow cases in §21(b) or (c), and the $299 Hibu One implementation fee is non-refundable (Hibu One §2(b)). Outside a minimum term, §21(a) says a cancellation takes effect as soon as possible after Hibu receives it.

The June 2023 page instead lets some services end inside the minimum term for a fee. If your order points to those terms, these are the amounts as written:

Stopping payment does not end anything under these terms. §9(d) allows interest at the lesser of 1.5% a month or the legal maximum on overdue amounts, and lets Hibu suspend or cancel your services. The call tracking terms (¶3) go further: if you do not pay for a service that includes the tracking number, Hibu may disconnect it or forward its calls to other advertisers in your market, and you still owe the fees. If the numbers above matter to your decision, read the exact service terms your order names, or have someone you trust read them with you.

What do I lose when I cancel Hibu?

Here is each asset, what Hibu's published terms say about it, and what to do before the call.

One right runs the other way. §17(a) gives Hibu a permanent, sub-licensable right to use content you supplied. If that matters to you, raise it in your confirmation email.

What happens after the call?

General Terms §22(a) says that after cancellation "you will no longer be able to access or use those Services", and your account may be deactivated or deleted. Expect the site to go offline, the dashboard to close and the tracking number to stop ringing through. If you worked the list above, customers still reach a number you own, your Business Profile is in your hands, and your domain points wherever you tell it to.

Watch the next two card statements. On Trustpilot, Hibu showed a 4.7 TrustScore from 1,121 reviews when we read it on October 31, 2026, and several of the reviews on the first page thanked account reps by name. Two recent reviews described trouble leaving: one owner said cancelling was never easy, and another said he asked to leave mid-month and was told he had to stay until December 1 and pay another month. Those are single accounts, not a pattern we can measure. They are still a good reason to get your cancellation date in writing. If a charge lands after that date, reply to the confirmation email rather than starting a new thread.

For a wider look at what usually stops working when a site lives on someone else's platform, see what happens to your website when you cancel.

Where should I go after Hibu?

Start by deciding what you want to own this time. A Hibu-style bundle is a reasonable buy for an owner who wants one team to run ads, listings and reviews and does not mind renting the pieces. If you would rather own them, get the answer in writing before you sign anything new. Our Hibu alternatives page compares the realistic options and says what Hibu does well. Take the printable agency contract checklist to every sales call: it lists the eight things to have in your name and the warning signs in a contract. Our contract red flags guide explains the clauses that cost owners the most when they leave.

We are one of those options, and we are listed last on purpose. We publish no price list and have no published client reviews yet. What our pricing page does commit to is ownership: your domain registered in your company's name, your website files in your own hosting account, your phone number ported to you, your Business Profile with you as primary owner, and every login in a password manager you control. Ongoing work is quoted as separate monthly lines you can stop. If that is the setup you want, the websites page explains how we build it, and the free system quote is the place to start.

Frequently asked questions