How to cancel LocaliQ without losing your domain, leads or calls

What is the short version?

LocaliQ lets you ask to cancel at any time, but the terms decide when it actually stops and what it costs. Inside your initial term you pay to the end, or pay half of what is left to stop sooner. Outside it, you pay one more full cycle. Your website is a license, and what you can take from it moves during a 30-day window after it ends. So line up the domain, your phone numbers and your lead data before you make the request, then put the request in writing as well as by phone.

The rules below are from LocaliQ's US Online Marketing Services Terms (date last modified November 18, 2025), the Website Product Terms (updated October 5, 2026), the Tracking Services Product Terms (updated February 2, 2023) and the Dash Product Terms (updated April 27, 2026). We read all four in October 2026, and re-read the first two in a browser on November 3, 2026. The pages load their text in the browser and number their paragraphs inconsistently, so we cite them by heading. LocaliQ publishes separate terms for Australia and New Zealand; this page covers only the US terms. Treat this as a reading of the published US terms, not legal advice; the Order Form you signed is what governs.

What should I save before I cancel LocaliQ?

Allow three weeks. Our printable agency exit checklist follows the same order, and the before-you-cancel guide sets LocaliQ's terms beside other agencies'.

1. Check who holds the domain. Enter it at lookup.icann.org. If you registered it yourself, confirm you can log in at that registrar; the terms leave renewing a domain you supplied to you. If LocaliQ obtained it for you, the Website Product Terms say that during the Transition Period LocaliQ will use commercially reasonable efforts at "transferring ownership of any domain that LocaliQ may have obtained on your behalf". That window is 30 days, so send the cancellation together with a written request to move the domain into your name and release its transfer code. ICANN's registrant transfer FAQ says your registrar must send the code within five calendar days of your asking, and a registrant change can stop a registrar move for 60 days.
2. Find the number customers actually call. The Tracking Services terms say: "You do not own, and will not obtain," any ownership interest in the tracking numbers as a result of the agreement. Search your Google listing, directory listings and any printed material for numbers LocaliQ supplied, and replace them with your own number before you cancel.
3. Know which web address your ads used. The same terms say that unless you supplied an alternative URL, "the Proxy URL shall be the property of LocaliQ", and "it shall be disabled upon termination." Links pointing at the proxy stop working when you leave, so point listings and ads at your own domain.
4. Download your Dash data. The Dash terms say LocaliQ "claims no ownership interest" in the data you store there and that the platform "permits you to download the Customer Data". After termination, LocaliQ "is under no obligation to retain or provide you with further access". Export leads, call logs and contacts while you still can. Email templates are not yours to take: the terms say "you shall obtain no ownership interest to the templates".
5. Save call recordings you need. The Tracking Services terms say LocaliQ does not have to keep tracking data, including call recordings, for more than 30 days after collection. Anything older may already be gone, so save what you need now.
6. Move texting off Dash. The Dash page FAQ says LocaliQ assigns "a dedicated number for SMS communication" for use within your Dash account, and that you cannot use your own. Switch texting to a line you control, and let regular customers know.
7. Move email. The Website Product Terms say LocaliQ "will not provide or transfer to you any LocaliQ-hosted e-mail addresses or passwords." If your business email runs on LocaliQ hosting, set up mailboxes with Google Workspace or Microsoft 365 under an account in your name and move the mail first.
8. Own your Business Profile. In People and access on your Google Business Profile, check that you are primary owner. Google's owners and managers help page sets a 7-day wait before a new owner can take primary ownership.
9. Save the site's words and pictures. Page text, photos, the services list and anything you wrote. The Transition Period includes "providing the Custom Content to you on a disk or through another transfer method", but your own copy is the safer one.

How do I cancel LocaliQ?

The Online Marketing Services Terms say you may cancel a marketing service "at any time and for any reason by contacting your service representative", or by "calling 1-877-222-9395". Dash is different: its FAQ says you can "cancel paid access at any time from your settings page in Dash."

1. Find your Order Form. The terms define the Initial Term as "the initial number of Cycles set forth on the Order Form." After it, the agreement renews in 30-day periods until cancelled.
2. Work out whether you are inside the initial term. That decides the cost (next section).
3. Contact your rep or call the number above. Name every service you are ending: search, social, display, SEO, website, tracking and Dash can sit on one Order Form or several.
4. Put it in writing too. Email your rep the same day with the services, the date of your call and who took it. Ask LocaliQ to confirm the effective date and any fee.
5. Know that you can change your mind. A paragraph headed Cancellation Revocation lets you withdraw a cancellation request in writing, email included, within 30 days. The Order Form is reinstated and stopped campaigns restart once you pay what is owed.

What does it cost to cancel LocaliQ early?

Inside the initial term, the terms say "you are responsible for payments until the completion of the Initial Term." If you want out immediately, you pay "a cancellation fee equal to 50% of any unpaid portion" of that service's term. LocaliQ's own worked example: a search campaign of 12 cycles at $2,000 a cycle, cancelled after 9 cycles, carries a $3,000 fee. LocaliQ may invoice the fee, payable within seven business days. Two more points matter. No cancellation of an Order Form "shall take effect until the Cancellation Fee has been paid", and in the meantime "LocaliQ may continue the campaign." The terms call the fee "not a penalty, but rather" liquidated damages.

After the initial term, a cancellation takes effect "at the completion of one full Cycle" after LocaliQ receives your request. LocaliQ's example: a request made partway through the sixth cycle takes effect once the seventh is completed and paid. Plan for one more cycle's charge. To stop at once instead, the fee is half of that one-cycle notice period, which LocaliQ puts at $1,000 for the same $2,000-a-cycle campaign after 13 cycles.

Other money points from the same terms:

• Refunds. "You will not be entitled to any refunds of amounts already paid to LocaliQ", with narrow exceptions for the unspent part of a current cycle payment.
• Promotional credits. Cancel before the initial term ends (other than for cause) and you must repay "the full amount of the Promotional Credit(s)".
• Website fees. The Website Product Terms say website fees "shall consist of 12 consecutive Cycle payments". Whether you finished those payments changes what license you hold (below).

LocaliQ can also leave: the terms let it cancel any marketing service for any reason on written notice, effective at the end of a cycle.

What do I lose when I cancel LocaliQ?

What happens after LocaliQ services end?

The 30-day Transition Period starts when your website services end, unless they ended for breach. Use it. After it closes, the Website Product Terms say LocaliQ "may be unable to restore your website" to its content management system, and LocaliQ has no further duty to help. Tracking lines stop, the proxy URL goes dark and Dash access ends.

Then check billing. On Trustpilot, LocaliQ showed a 3.4 TrustScore from 116 reviews on October 31, 2026. Two reviews on the first page involved cancelling: one owner cancelled after an account manager change, saying her ads had not run properly for about a month, and another said his emailed cancellation got no answer to his concerns, only a link to an invoice showing a balance of about $4,500 from automatic payments he said he had not known were failing. Those are individual accounts, not a measured rate. They support doing the cancellation both ways, by phone and in writing, and asking for the effective date and fee in an email you keep.

For the wider picture on platform-hosted sites, our guide on what happens to your website when you cancel goes further.

Where should I go after LocaliQ?

LocaliQ is strong where a small agency is not. Its home services page lists search, social, display and video ads, USA TODAY Network placements, direct mail and print, and Dash, its lead software, carries a published monthly price. If you are leaving for ownership reasons, our LocaliQ alternatives page lays out the realistic choices and where LocaliQ still fits. For any shortlist, the printable agency contract checklist lists questions for the sales call and the eight accounts to keep in your own name, and the contract red flags guide walks through terms such as the 50% fee above.

Our own entry goes last. We have not published a price list or any client reviews yet. Our pricing page does commit, in writing, to the client keeping a domain registered in the company's name, the website's files in a hosting account the company holds, a phone number ported over and not leased, the CRM code and database, the email list, primary ownership of the Business Profile and every login. Monthly work is quoted line by line and each line can stop. The phone systems page explains keeping calls and texts on one line in your name. To begin, ask for the free system quote.

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