How to cancel Marketing 360 and keep your domain, customer data and phone line

What is the short version?

Marketing 360 cancels in writing, with a 30-day lead time, and the platform keeps more than most when you go: the site cannot be moved, the ad accounts stay, and your CRM data is deleted unless you pay to archive it. So the order is export, then notify. Pull the CRM file while you still have access, save the site's content, sort out the tracking number, and send the notice with a date on it.

Everything below comes from Marketing 360's Terms of Service (last updated July 30, 2026) and two articles in its help center, one on cancelling or archiving an account and one on porting a call tracking number, all read on October 31, 2026. The help articles show no update date. Your signed service agreement sets your own initial term and may add terms. This is a plain summary of the published documents, not legal advice.

What should I export before I cancel Marketing 360?

The CRM export is the urgent one, because it stops working the moment access does. Give the whole list two to three weeks. A printable version of the safe order is our agency exit checklist, and before you cancel your marketing agency sets Marketing 360's terms beside other vendors'.

1. Export the CRM to CSV now. §1.h says you may "export a .csv file of your CRM data at any time", but only "as long as your CRM access is not currently suspended or terminated". The cancellation article says CRM and email marketing data is deleted on cancellation unless you choose the Lite plan. Run the export, open the file, and check that names, phone numbers, addresses, tags and notes came through. Do it again the day before you send notice.
2. Save the website's content. §1.ad says Websites 360 sites "may not be migrated to another website hosting platform under any circumstance". The help article adds that sites on UXi or Websites 360 have no FTP or cPanel access and go offline once hosting is cancelled. You cannot take the site, so take what is in it: page text, photos, the service list, form wording and any blog posts.
3. Check where the domain is registered. The Terms of Service do not mention domain names at all. Look your domain up at lookup.icann.org. If the registrar account is yours, you will repoint the domain to the new host yourself, which is what the help article tells departing owners to do. If it is not yours, ask in writing for the domain to be put in your company's name and for the transfer code. ICANN's transfer FAQ gives registrars five calendar days to provide the code and notes a 60-day transfer block after some registrant changes, so start early.
4. Decide what to do with the tracking number. Call tracking numbers come from Bandwidth, according to the porting article. That article says cancelling or downgrading from the Full Platform plan "turns off" the numbers automatically, leaving two options: put your real number back on your site and marketing, or have a new call tracking provider check with Bandwidth whether the number can be transferred and request the port through Bandwidth's carrier-only process. The Terms (§1.b) add that after cancellation "you may maintain your call tracking number(s) for a monthly fee". Ask which applies to you, in writing. If the tracking number is printed on trucks or cards, move it before you cancel.
5. Take primary ownership of your Business Profile. In your Business Profile, go to People and access and check that the primary owner is you. Google's owners and managers article says someone newly added as an owner must wait 7 days before taking primary ownership, so do this early.
6. Save your reports. §1.a says "we will not transfer any advertising accounts or related account access to you" at the end of the term, and §1.l says "your Local Service Ads account is owned by Marketing 360" and may not be transferred. Download every campaign report, search term list and call log you want. The history in those accounts will not come with you.
7. Spend or move ad credits. §5.g says that when you cancel, "any and all unused funds, credits or creative hours will be forfeited". Plan the timing so you are not leaving paid credit behind.
8. Copy social content. The cancellation article says social data is deleted after 90 days of inactivity. Save posts and images you want to reuse.

How do I cancel Marketing 360?

§5.b of the Terms says you may cancel by giving "no less than 30 days' written notice of cancellation via mail or email." Notice goes to your Marketing Success Manager or Project Manager. The help article lays out three routes, depending on your plan:

• Self-managed plans: sign in at app.marketing360.com as an Owner or Admin, open your profile icon, then My Profile, then Billing Information, and use Close Account at the bottom of the page.
• No close option in your dashboard: email support@marketing360.com with your account number (or business name or website) and the date you want to cancel or downgrade.
• Marketing plans with a team: contact your Success Manager.

Then make sure the notice does its job:

1. Check your term. §5.b says notice given before you finish the initial term only takes effect once that term is complete. The help article says a 6-month contract cannot be cancelled until the sixth monthly payment is complete.
2. Send notice 30 days or more ahead, in writing. The help article says requests must be in writing and received before the cancellation date, and that refunds are not issued once the renewal date has passed. §5.a promises a reminder 25 to 40 days before each automatic renewal only "where required by law", so do not wait for one.
3. Name every subscription. The help article says you must still cancel website hosting to stop those charges, and that subscriptions "do not auto-expire or auto-downgrade after the contract ends." List the platform, hosting and any add-ons in one message.
4. Keep the reply. Save the email that confirms your end date and final charge.

What does it cost to cancel Marketing 360 early?

§5.c sets the price of leaving before the initial term is complete: written notice plus an amount equal to the lesser of your remaining monthly payments under the initial term or any previously waived Onboarding Package. That amount may not be paid with credits on file or any prior payment, and §5.c says the early cancellation does not take effect until the previously waived Onboarding Package has been paid. Until both the notice and the payment arrive, monthly billing continues. The Terms describe the amount as "a reasonable amount of liquidated damages" and not a penalty.

Other money rules in the same section: §5.g says "no refunds will be provided for any amounts already paid to Marketing 360", and unused funds, credits and creative hours are forfeited. If you want your account records kept, §5.h offers an archive for an annual fee and otherwise says "we may delete your account records at any time". The help article prices that archive, the Lite plan, at $12 a year. Lite stores your website, CRM and email marketing data while the site stays offline and your access is revoked, and you can reactivate later by upgrading.

If the waived onboarding figure is on your order, it tells you the most an early exit can cost. If it is not, ask your Success Manager for the number in writing before you decide.

What do I lose when I cancel Marketing 360?

What happens after I cancel Marketing 360?

The site goes offline once hosting is cancelled. The tracking numbers stop forwarding unless you ported or kept them. The CRM, email and website data are deleted unless you took the Lite archive. Anything you exported is what you have.

Then watch billing. The help article's warning that subscriptions do not expire on their own is the reason. On Trustpilot, which listed 249 reviews and a 4.0 TrustScore on October 31, 2026, two of the 20 reviews on the first page described charges that continued after the owner wanted out. One reviewer reported being billed until they called to stop it. Most of the other reviews on that page were positive. Your confirmation email, with its end date, is what settles a disputed charge.

Two of our guides go further. One explains what happens to your website when you cancel on a platform site, and our business phone number guide covers owning the number customers call.

Where should I go after Marketing 360?

Marketing 360's home page sells websites, a CRM, email and text marketing, reviews, listings and managed ads, run by a dedicated marketer, which works for an owner who values one point of contact over owning the accounts. If ownership is the reason you are leaving, our Marketing 360 alternatives page weighs the realistic options, including where Marketing 360 is the better fit, and the agency contracts and ownership comparison shows how other providers word their exit terms. The printable agency contract checklist turns that into questions for the sales call and a list of eight accounts to hold yourself, and our contract red flags guide explains clauses like the ones above.

We list ourselves last, and we have neither a published price list nor published client reviews yet. Here is what our pricing page puts in writing: a domain registered in your company's name, the site's files and code on hosting you pay for directly, a phone number ported to you instead of leased, the CRM code and database, your email list, your Business Profile, and the logins to all of them. Monthly work sits on separate lines you can stop. Our custom CRM page covers keeping customer data in an account you hold, and the free system quote is where we start.

Frequently asked questions