How to cancel Thryv without losing your website, domain or phone numbers

What is the short version?

Thryv wants written notice, sent through one specific page, with a 30-day lead time before your subscription renews. Miss that window and an annual plan can roll into another year. So the job has two halves: get your domain, numbers, email and content out of Thryv's hands, then send the notice early and keep proof of it.

The rules below come from the Thryv Terms (the version posted on October 31, 2026 is marked effective December 1, 2026, and Thryv's terms index lists a September 2026 version as the previous one), the Professional Website terms (last updated July 1, 2026) and the Domain Based Gmail terms (last updated April 1, 2025), all read on October 31, 2026. Thryv's terms index also lists separate documents for Google Local Services Ads, the website builders and a Services Agreement for non-software sales, so check which ones your order names. What follows is a reading of Thryv's published terms, not legal advice.

What should I take out of Thryv before I send notice?

Give yourself three to four weeks. The domain and the email move are the slow parts. Print the agency exit checklist and tick items off as you go; our guide to what to do before you cancel any agency or platform explains why the order matters.

1. Your domain. The Professional Website terms (§1) say that on termination Thryv will release your client content "and your Website's URL if it was your domain originally". If you owned the domain before Thryv, find your registrar login and confirm you can still change the settings there. If Thryv registered a new domain for you, the terms we read do not say what happens to it. Look it up at lookup.icann.org, then ask Thryv in writing to put it in your company's name and give you the transfer code. Per ICANN's transfer FAQ, your registrar has five calendar days to hand over that code once you ask, and editing the registrant's name, company or email can freeze transfers to a new registrar for 60 days.
2. Your texting number. §12 says ownership of the Thryv SMS Number "cannot be transferred to you by us", and that when your subscription period ends it "will be disconnected or may be reassigned to another business". Customers who text that number after you leave could reach someone else. Set up texting on a number you own, tell your regular customers, and change it on your site and listings.
3. Your calling number. §11 describes a provisioned number "acquired by us for use within your Thryv Services" and points to separate VoIP Number Terms given when the number is set up. Those were not on the public page we read. Dig out your copy, or ask Thryv in writing whether the number can be ported out and how. Until you have an answer, treat it as a number you will lose.
4. Your Google Business Profile. If Thryv set up or manages your profile, open People and access and make sure you are the primary owner. Google's help page on owners and managers puts a 7-day wait on new owners before they can take over primary ownership.
5. Your email. If your mailboxes run on Thryv's resold Gmail service, its terms say "we do not back up data stored with Gmail" and that Thryv or Google "may offer you the option to migrate directly to Google" or another reseller at termination. They also say your Google account may be suspended or terminated if your Thryv account is. Set up your own Google Workspace or Microsoft 365 account and move the mail before you give notice.
6. Your customer list and history. §5 says Thryv may keep your account data for up to 13 months "in order to provide our transition services", and also reserves the right "to immediately delete such information in our sole discretion". Do not count on the 13 months. Export every contact, job, invoice and payment record you can, and ask your Thryv contact in writing for anything you cannot export yourself. Thryv's help center blocked our reader when we tried to open its billing and subscriptions article, so we have not verified its export or cancellation instructions.
7. Your website's words and photos. Copy out every page's wording, plus your photos and the list of services you offer. The design will not come with you (more on that below), but your own content is what a new site is built from.
8. Your ad accounts. Ads and Local Services Ads have their own terms on Thryv's index. If you buy ads through Thryv, read the document your order names, and ask for admin access or a copy of the reports before you cancel.

How do I cancel Thryv?

In writing, through the contact page. §5 of the Thryv Terms sends cancellation requests to §22, which says: "All notices must be in writing and sent by going to" thryv.com/contact-us and using its Send us a Message section. Cancellation or termination notices "must include your business name, telephone number, and address", addressed to the Customer Service department. Thryv's contact page also shows a phone number, 1 (888) 733-9482, but the terms name the written route, so use it even if you call too.

1. Find your subscription period. §4 says your initial period "will be specified at the time of your Order". Annual periods "automatically renew for successive annual periods", and periods shorter than 12 months renew month to month. Your order or invoice shows the dates.
2. Count back 30 days. §5 says notice must arrive "at least 30 days prior to the beginning of your next Subscription Period". Mark that date, then aim a week earlier.
3. Send the notice through thryv.com/contact-us. Include the business name, phone number and address exactly as they appear on your account, your account number if you have it, each product you are ending, and one plain sentence: you are giving notice of termination under §5 of the Thryv Terms.
4. Keep proof. Screenshot the filled-in form before you submit it and the confirmation screen after. Save any confirmation email.
5. Ask for your end date in writing. §5 says terminations take effect "upon the expiration of your next Subscription Period" after your notice is received. That wording can be read more than one way, so ask Thryv to confirm your last billing date and the date service stops.

Just bought it and changed your mind? §5 allows cancellation "within three (3) days of purchase" for a full refund. After that, the terms say "no refunds will be provided" except where they expressly provide one.

What does it cost to leave Thryv mid-term?

The Thryv Terms we read name no early termination fee. What leaving costs is the rest of the commitment: you pay for the subscription period you are in, and possibly the next one, depending on when your notice lands and how Thryv applies the effective-date sentence above. §4 says fees are fixed during the initial period and that price increases take effect on renewal with at least 30 days' notice, so a renewal you did not stop also carries the new price.

Two practical points follow. First, the renewal date is the number that matters most, more than any fee, so find it today. Second, accrued charges survive: §5 says that if your account is suspended you "remain responsible for all accrued charges". Letting the card fail is not a way out under these terms. If your order covers ads, print or other non-software services, those sit under a different agreement on Thryv's terms index with its own rules, which we did not summarize here.

What do I lose when I cancel Thryv?

What happens after I send notice?

Service runs until the end date Thryv confirms, then the site, the texting number and any resold email can stop. If you moved your number, domain and mail first, your customers will not notice much. If you did not, the gaps show up as missed texts, a dead website and bounced email.

Keep an eye on billing for two cycles. As of our October 31, 2026 reading, Thryv's Trustpilot page showed a 2.6 TrustScore across 448 reviews. Of the 20 reviews in the main feed on that page, nine mentioned cancelling, and several of those described charges or collection attempts after a cancellation. Thryv had replied to every one, usually asking the reviewer to send account details privately. Those are individual accounts we cannot check, but they make the case for written notice, screenshots and a confirmed end date. If a charge appears after that date, answer it in the same written thread.

For what typically breaks when a website lives on a vendor's platform, read what happens to your website when you cancel. For the number side, our guide to business phone numbers explains how to set up a line you own.

Where should I go after Thryv?

Thryv publishes plan prices on its pricing page, and its plans bundle a website builder, directory listings and review management, which suits an owner who wants one bill more than they want to own the parts. If the parts matter more to you now, our Thryv alternatives page compares the realistic choices and gives Thryv's strengths their due. Whoever you talk to next, bring our printable agency contract checklist, which covers the questions to ask and the eight accounts to have in your own name, and read the contract red flags guide before you sign.

We come last in this list, and we have no price list or published client reviews to show yet. Our pricing page commits to ownership instead: the domain registered in your company's name, website files in your own hosting account, a phone number ported to you and not leased, your CRM code and database, your email list, primary ownership of your Business Profile, and all the logins. Ongoing work is quoted as monthly lines you can stop. Our phone systems page covers moving calls and texts onto a number you own, and the free system quote is where to start.

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