Every 'do you fix Samsung refrigerators' call answered, the model number captured, the diagnostic booked.
Appliance repair calls are questions before they are bookings: do you work on this brand, is the diagnostic fee credited, can you come before the food spoils. Your techs are in basements and your office is one person on two lines. An AI receptionist built for your company picks up every call, asks the questions you would ask, and books the visit with the model number already on the ticket.
The call is a screening interview, and it has to go both ways
A caller with a dead dryer needs to be screened as much as served. Which appliance, which brand, what is it doing, how old, is it under warranty, is it a built-in or a commercial unit, where is the house. The answers decide whether you take the job at all, which tech goes, what parts should be on the van and how soon it has to happen. A receptionist who writes down 'fridge broken, call back' has made the tech do the interview a second time on site. A receptionist built for your company does the interview on the call, with your brand list and your rules.
The caller is screening you too. Nobody wants to pay a fee to learn you do not service their brand, and nobody wants a surprise about the second visit. The call has to say, in your words, that you service that brand, what the diagnostic fee is and whether it is credited, that a part may need to be ordered, and when the tech can be there. A caller who hears all four books; a caller who hears voicemail buys a new appliance at the big box store that afternoon.
What an appliance repair AI receptionist has to do
Your script, your brand list, your fee rules, tuned on your real calls. These are the parts that cannot be skipped.
Confirm the appliance and the brand first
Before anything else: which appliance, which brand, built-in or freestanding, and roughly how old. If the brand or the type is on your do-not-service list, it says so politely and refers them on, and you never roll a truck for nothing.
Get the symptom in the caller's words and the urgency
Warm fridge, standing water in the washer, no heat in the dryer, oven dead before a holiday. The symptom goes on the ticket as said, and the urgency rules you set decide whether it takes the soonest slot.
Capture the model number, by text if needed
It asks for the model, tells the caller where the tag usually is for that appliance, and offers to take a photo of the tag by text. The photo attaches to the appliance record before the tech is assigned.
Explain the fee and the two-visit possibility
Your diagnostic fee, whether it is credited on approval, and that a part may need to be ordered, in your words, using only the numbers you supplied. It never quotes a repair price.
Book the soonest visit that fits
From your live schedule, the first slot that matches the urgency and the tech's skills, booked on the call and confirmed by text with the fee rule repeated.
Handle the calls that are not new jobs
Customers asking whether their part has arrived get the status read from the job. Home warranty dispatchers, manufacturers and parts suppliers reach the office. Anyone who asks for a person is routed to whoever is free under your rules.
How we set it up for an appliance repair company
Your number is untouched, and you sign off on every line before the first call is answered.
Your number, forwarded your way
Overflow after a few rings, after hours only, or all calls. The number customers have saved from the last repair stays the same.
Your brand list and your rules in the script
The brands and types you service, the ones you do not, your fee by category, the credit rule, your towns, your warranty policy and your urgency rules, written into the script from an interview with you.
Safety lines for the dangerous calls
A gas smell from a range, water running from a supply line, a smoking dryer: the script tells the caller what to do first (leave and call the gas utility or 911, shut the valve, unplug) before it books anything.
Part-status answers from the CRM
The receptionist reads the job: part ordered, part arrived, return visit scheduled, and offers times when the part is in, so the office stops fielding the same call twenty times a day.
Every call on the appliance record
Transcript, summary, a recording when your state's rules and a notice to the caller allow one, the model photo and the booking, all attached to the appliance record in your CRM, and the owner gets a digest each morning.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for appliance repair, answered.
Can it really tell a caller whether we service their brand?
Yes, from the list you maintain, including the exceptions (a brand you service except for its built-in refrigeration, for example). When the list changes, the script changes the same day.
Will it quote the repair cost?
No. It states the diagnostic fee and the credit rule and explains that the tech quotes the repair after finding the failed part. The price of a repair comes from a person who has opened the machine.
What about callers asking where their part is?
That is one of the best uses. It reads the job status, tells them the part is ordered, in transit or received, and books the return visit when the part is in, which frees the office from the most repetitive call of the week.
Will customers hang up on an AI?
A few do. Any caller can ask for a person, and the call then follows your routing rules to whoever is free. Most stay, because it answers at once, knows the brands, and gets them a slot before the food thaws. A caller with a warm refrigerator wants a time, not a debate.
Do we have to say it is automated?
We recommend it, and several states require that callers hear a notice for automated calls and for recording. It introduces itself as your company's answering assistant and gives the recording notice where your state requires one.
AI Reception for appliance repair. Owned by you.
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