When the power goes out, every generator call gets answered and sorted in seconds.
During a long outage your phone carries two kinds of calls at once: people who want to buy a generator and people whose generator just stopped. Both need an answer now. Our receptionist answers in your company name, works out which is which, books what can be booked and pages a tech for what cannot wait.
Outage calls arrive in a wave, and half of them are emergencies from your own customers
On a normal week a generator dealer's phone is manageable. When a storm takes down the grid for days, it is not. New buyers call to get on the list, plan customers call because their unit threw a fault after twenty hours of running, neighbors call about a portable hookup, and the gas utility calls back about a meter. The office is two people, and both are trying to dispatch techs. Calls roll to voicemail, and a plan customer with a dead unit and a family member on oxygen hears a beep.
Generator calls also need real triage. A unit that will not start may be a dead battery, low oil, a tripped breaker or a control board fault, and the caller can often read the fault message off the screen. A new buyer needs to be asked about fuel, home size and medical needs before a sizing visit. An answering service that only takes names cannot do either; a receptionist scripted for your generator business can.
The outage-day jobs the receptionist takes on
Built around the questions your office asks on every outage day.
Separate buyers from service calls first
The opening question decides whether this is a new sale, an existing unit or something else, and the caller is matched against your plan list by phone number or address.
Capture the fault message
For a failed unit, the receptionist asks the caller to read the control panel message, asks whether the unit is still running, and tells them not to open the housing while it may restart automatically.
Escalate priority homes
Plan customers with medical equipment flagged, or callers who describe a health risk, are paged to the on-call tech immediately by your rules, and the caller is told to call 911 if anyone is in danger.
Book sizing visits with the right facts
Address, gas or propane, approximate home size, the loads they care about (well pump, central air, sump pump) and the best time to meet, written onto a new lead in your CRM.
Handle the everyday questions with your answers
Will you work on a brand you did not install, how long is the wait for a unit, do you offer financing, what does a plan include. The answers are ones you wrote, and the receptionist never guesses at a price or a ship date.
How we set it up for a generator installer
It runs on the number already on your vans.
Forwarding on your terms
The receptionist can answer after hours only, after a few rings, or on every call during an outage, and you switch modes from your phone.
An outage script
A version of the script for outage days that tells new buyers how long the sizing visit wait is, routes plan customers first, and skips questions that slow the line.
Your plan list as context
The receptionist checks callers against your plan customers so it can greet them as existing customers, confirm their address and model, and prioritize them as your plans promise.
Every call written to the CRM
Transcript, summary, fault message and outcome attached to the customer or a new lead, with recording only where your state allows and callers are informed.
A daily summary
During outages, a running list of open service calls and new sizing requests texted to the owner and dispatch, so nobody has to listen to recordings to know what is waiting.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for generator installation, answered.
Can it diagnose a generator fault?
No. It collects the fault message, the running state and the caller's details, and passes them to your tech. Diagnosis stays with the person who will fix it.
Will it promise a technician arrival time?
Only within rules you set, such as a callback within a set window for plan customers. It does not promise anything your schedule cannot keep.
What about callers asking about portable generators?
You decide. It can explain that you install standby units, offer a sizing visit, or point them to safety guidance about portable units and carbon monoxide that you approve.
Should callers know they are talking to an AI?
We recommend saying so, and some states have disclosure rules for automated calls and recording. Ours opens each call by naming itself as an automated assistant for your business. The call recording guide covers the general rules.
AI Reception for generator installation. Owned by you.
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