Every wet-basement call answered during the storm, while your estimators are underground with no signal.
On the morning after an all-night rain, a waterproofing office gets a week of calls before lunch. The estimators are in basements where phones do not work, the installers are running a jackhammer, and the caller who reaches voicemail dials the next company on the list. The AI receptionist picks up in your name, finds out whether water is coming in now, and books the visit.
The calls come in a flood, and the callers are frightened
Most trades get a steady phone. Waterproofing gets quiet weeks and then a storm morning when the whole county's basements leak at once. You cannot staff a desk for the surge, and the quiet weeks do not pay for one. That gap is where voicemail lives, and a homeowner mopping a floor does not leave messages; they keep calling until a person or something that sounds like one answers.
The calls need sorting. A failed pump with water rising is urgent and may need a tech today. Water along a wall after a storm needs an inspection this week. A musty smell or a home inspection finding can wait for a slot that suits both owners. A sewage backup is a plumber's or a restoration company's call and should be sent there kindly, not booked as an inspection. A new owner asking about a warranty needs the office, not an estimator. A taken-name-and-number answering service cannot tell those apart; a receptionist written for your company can.
What an AI receptionist for waterproofers has to do
Everything depends on the script, and ours is written from how your own office handles these calls.
Ask about water first, and about safety second
Is water in the basement right now, is it rising, is it near the panel, the furnace or outlets, and is it clear or does it smell like sewage. The receptionist gives only the safety guidance you approved and tells a caller with water near electrical to stay out of it.
Triage the failed pump
If the pump is silent and the float test does nothing, the receptionist texts and rings your on-call technician with the address and what the caller reported, and tells the homeowner who is coming and roughly when.
Book the inspection with what the estimator needs
Address, type of foundation if known, finished or unfinished basement, where the water shows, when it started, whether a home sale is involved and a date when both owners can be present. All of it lands on the lead.
Answer the questions every caller asks
Is the inspection free, how long does it take, do you offer financing, do you work with insurance, how long is the warranty. You supply the answers in your own words; the receptionist will not make up a price or a coverage opinion.
Know what is not your job
Sewage backups, a burst supply line, a flooded first floor from a storm surge: the receptionist recognizes them, gives the homeowner the plumber or restoration partner you name, and logs the call so you can thank the partner later.
Recognize the warranty caller
A caller who says they just bought the house and found your sticker on the sump basin is routed to the office with the address captured, and gets a text saying who will call back.
How we set it up for a waterproofing company
The number customers already have stays, and the script waits for your approval before the first call.
Your existing line, forwarded by rule
The receptionist answers after a set number of rings, outside office hours, during a rain surge, or always, depending on what you choose. The number on the trucks stays the number people call.
A script from an interview with your office
We ask how your best office person handles a frantic rain-day call, a warranty call and a real estate agent, and write the script from those answers. You approve each line, including what it must never say about insurance or price.
Rain mode
A setting you flip after a storm: a different greeting, a question about standing water up front, longer inspection lead times stated honestly, and a text to every caller with what to do while they wait.
Every call written to the lead
A transcript, a summary, the booked appointment and a recording where your state allows it and the caller has been told, all attached to the property record, with a morning digest to the owner.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for basement waterproofing, answered.
Will a homeowner with water on the floor talk to an AI?
Most will, because it answers on the first ring and gets them a technician or an appointment. Anyone who asks for a person is passed along under your routing rules to whoever is available, and the receptionist never pretends to be one.
Can it quote a waterproofing system?
No, and it is written not to. It explains that price depends on the foundation and the fix, that the inspection and proposal are free, and books the visit. Numbers come from an estimator who has been in the basement.
What does it do with a caller who has sewage in the basement?
It tells them to stay out of the water, gives them the plumber or restoration company you have named, and logs the call. Booking that caller for a waterproofing inspection wastes their day and yours.
Can it book inspections only when both owners can attend?
Yes. It asks, offers slots long enough for your visit, and the confirmation text repeats who should be there and why, which cuts the number of second trips.
How do I know what it said?
Every call has a transcript and a summary on the lead, and you get a digest each morning. If a line in the script is wrong, you change it and it is wrong no more.
AI Reception for basement waterproofing. Owned by you.
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