Proposals and warranty letters from a domain the homeowner can trust, years after the install.
A waterproofing company sends proposals with attachments, financing paperwork, warranty certificates, transfer letters for closings and inspection reports to agents. Those documents have to arrive, and some of them have to be found a decade later. Email from a free address, or from a rep's personal account, fails both tests.
Waterproofing email carries long-lived paper, and it has to arrive
A proposal that lands in spam gets no reply, and the homeowner assumes you never sent it. A transfer letter that misses a closing costs an agent's trust. Attachments from a free webmail address are exactly what filters are trained to catch, and mail from a domain with no authentication records gets the same treatment. Mail needs to leave from a domain the company owns, carrying the authentication records that let a receiving server confirm the sender, so the proposal and the financing documents reach the inbox.
The second test is time. A warranty certificate emailed in one year will be asked about in another, by a different owner, after the estimator who sent it has left. If that message lived in a personal account, it is gone. Company mailboxes, a shared warranty address and an archive under the owner's control keep the paper with the house and the house with the company.
Three jobs for a waterproofer's email
Get through, stay shared, stay findable.
Send from your domain with the records in place
Mail from your own domain, authenticated so receiving servers can verify the sender, which is what lets a proposal with a drawing and a financing form attached reach a homeowner's inbox.
Give warranties their own address
A shared mailbox for warranty questions, transfer requests and service plan paperwork that the whole office can read, with every message filed to the property it concerns rather than to one person.
Send proposals and reports from the CRM
Proposals, inspection reports and invoices go out through your domain from the job record, with a view notice, so the follow-up call starts with knowing whether the homeowner opened it.
Handle closings on a deadline
Transfer letters and warranty confirmations to agents and title companies need to arrive the same day and be provable. A company address with a sent record does that; a personal one does not.
Keep it all for as long as the warranty runs
Retention set once, search across every mailbox, and nothing deleted when an estimator leaves. The question about a system installed years ago gets answered from the record.
How we set up email for a waterproofing company
Hosted email in an account that belongs to your company, with us holding a support login you can revoke.
An account opened in your name
Google Workspace or Microsoft 365, whichever your office already lives in, registered to the company and billed to the company, with the owner as the primary administrator.
Authentication set and tested
The sending records on your domain configured so mail from the office, the estimators and the CRM all passes checks at the receiving end. We send test proposals to the major mail providers and confirm they land.
Shared mailboxes for the work
Warranty, estimates, office and crews as shared addresses or groups, with the CRM filing each message to the right property.
Signatures that carry what matters
Company signature with the license or registration your state issues, if it does, plus templates for the messages you send every week: inspection confirmation, proposal sent, financing received, transfer complete.
Leaving the free address behind
We bring the old mail across, keep the old address forwarding for a long while, and update your website, profile, forms and partner contacts so no agent keeps writing to the old inbox.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Email for basement waterproofing, answered.
We have used a free email address for years. Why change?
Because it belongs to whoever created it, cannot carry the records that keep attachments out of spam, and will not be searchable by the company when that person is gone. Homeowners also read a domain address as a company and a free one as a guy with a truck.
Google or Microsoft for a waterproofing office?
Both do the job. Google is lighter for a small office working from phones; Microsoft suits a company already on Outlook and Excel. The account is yours either way, and we help you pick based on what your office already uses.
Our proposals keep going to spam. Is that fixable?
Almost always. It is usually a free sending address, missing authentication records or a tool sending on your behalf without permission to. Setting the records on your own domain fixes most of it.
Will we lose old warranty emails when we switch?
No. We import the old mailbox into the new account, keep the old address forwarding, and file the warranty messages to their properties in the CRM so they can be found by address.
Business Email for basement waterproofing. Owned by you.
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