Answer every addition inquiry, sub question and inspector call while you are on a job site.
A general contractor's phone rings with five kinds of callers: new prospects, current clients, subs, suppliers and the building department. The owner is usually on a roof truss or in a meeting with a homeowner when it rings. Our AI receptionist answers with your company's greeting, works out who is calling and why, and either books the next step or puts the call in front of the right person.
Most GC calls are not leads, and the leads are worth a lot
On a typical day, most of the calls to a residential GC are about active jobs: a framer asking whether the trusses arrived, a supplier confirming a delivery window, an inspector rescheduling, a homeowner wondering whether the tile choice is still due Friday. Mixed in are a few new prospects, and one of those may be a project that keeps a crew busy for months. When every call goes to the owner's cell, the owner either stops answering during site meetings or spends the day on the phone instead of running jobs.
Prospect calls also need screening a homeowner rarely expects. A GC needs to know whether the caller wants a whole-house renovation or a single door swapped, whether drawings exist, whether the property is in your area, and when they hope to start. Without that, the owner drives across the county for a project that belongs to a handyman. A receptionist that asks those questions politely, every time, protects the owner's week.
What an AI receptionist for a GC has to handle
The script follows how your office actually sorts calls.
Sort the caller in the first exchange
New project, existing client, sub or supplier, inspector or building department, architect or designer. Each path has its own questions, and the call log shows which kind of caller it was so your office can see the pattern.
Screen new projects before booking a site walk
Project type, address, whether there are drawings or an architect, whether the caller owns the lot or the house, the hoped-for start season and how they heard of you. If the project is outside what you build, it says so politely and offers a referral you approve.
Route active-job calls to the person running that job
A sub or homeowner on a current project gets connected or texted to the superintendent or project manager for that address, with a short summary, instead of ringing the owner by default.
Take inspector and building department calls seriously
An inspection reschedule or a correction notice is logged on the job and sent to the superintendent at once, because a missed inspection can hold up every trade that follows.
Answer the questions prospects always ask
Do you do additions, do you work with my architect, how do you price, are you licensed and insured, how far out are you booking. The answers come from you, and it never quotes a project price.
How we set it up for a contracting company
Callers dial the same number as always, and nothing in the script goes live until you sign off on it.
A job list it can look up
It checks your active job list in the CRM, so when a caller gives an address or a last name it knows whose project it is and who runs it.
Rules for when to interrupt you
A failed inspection, a delivery that cannot be unloaded, or a client who is upset can ring through; routine questions become a text you read between meetings. You set the rules, and you change them whenever you like.
Site walks booked into your real calendar
Prospects who pass the screen pick from site walk slots you open on the calendar, and they get a text listing what to have ready: drawings, a survey if they have one, photos of the area.
A record of every call on the job or lead
Recording where your state permits it with a notice to the caller, a transcript and a summary attached to the right job, plus a daily digest of new prospects for the owner.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for general contracting, answered.
Will a homeowner planning a big project trust an AI on the phone?
Most callers just want to know whether you do their kind of work and when you can meet. The receptionist answers that quickly and books the walk. A caller who wants a human gets called back, and the owner sees the summary before calling.
Can it talk to my subs about schedules?
It can tell a sub what the schedule in the CRM shows for their scope and take a message about changes. Decisions about moving a trade stay with your superintendent.
What about calls from people wanting a small repair?
You decide. Some GCs keep a list of handymen they refer to; others take small work for past clients only. The receptionist follows your rule and keeps a note of every referral.
Must I disclose that an assistant is answering?
We think they should, and certain states regulate automated calls and call recording. Ours opens by naming itself as an assistant for your firm and gives a recording notice in states that need one. See our guide on recording business calls.
AI Reception for general contracting. Owned by you.
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