Every garage floor call answered while your crew is wearing respirators behind a grinder.
The phone rings while the dust collector is running and nobody hears it, and the buyer who gets voicemail calls the next installer in the results. The AI receptionist answers in your company's name, handles the price question the way you would, and books the assessment.
Coating calls are price calls, and they come during the grind
A two-person coating crew cannot answer the phone. During grinding they are in hearing protection and respirators; during coating they are racing the pot life with a squeegee and a roller. The owner is usually one of the two. So the calls go to voicemail, and the typical caller, someone who has been looking at floors for a month and finally picked a day to call, does not leave a message. They call the next name.
The calls themselves follow a pattern. The first question is almost always a price per square foot. The right answer depends on what you charge for and how you sell: some installers give a starting range for a bare slab, others refuse to quote without seeing the floor. After the price, the caller wants to know how long the garage is out of use, whether you do basements, and how soon you can come. A commercial caller wants to know if you work nights. An answering service that takes messages handles none of this. A receptionist scripted on your pricing policy handles all of it and books the visit.
What an AI receptionist for a coating company has to do
The script is written from how you sell a floor, and you approve every line of it.
Handle the price question your way
If you quote only after an assessment, it explains why in your words: what is on the slab, cracks and moisture change the job. If you publish a starting range for a bare two-car garage, it gives that instead. It never invents a number.
Collect what the estimator needs
Garage, basement, shop or commercial floor; rough size; what is on the slab now (bare concrete, paint, a failed kit, tile); cracks or stains they can see; the date they want it done; and roughly how old the house is, since older painted floors may need special handling.
Book the assessment into real windows
It offers only the estimate slots you set, by area, so your estimator is not driving across the county between two garages on a coat day. The caller gets a confirmation text with the time and a link to your color chart.
Answer the cure-time call
Customers call the day after an install asking when they can park. The receptionist reads the cure dates from the job and tells them, so nobody has to put down a roller to answer it from the next garage.
Route commercial and warranty calls
A restaurant manager with an inspection date, a facility manager asking about weekend shutdowns, a supplier, or a customer with a chip in a two-year-old floor each reach the right person, with the details texted ahead of the transfer.
Setting it up for an epoxy flooring company
Your number does not change. The setup starts with an interview about how you sell.
Your line, on your rules
You decide when it picks up: after a few rings, only on coat days, only after hours, or always. The rule flips from your phone when the crew is mid-pour on a metallic floor and cannot stop.
A script from your pricing policy and your systems
We ask what you say about price, which systems you install, how many days each one closes the garage, what you do about old coatings, how far out you are booking and which towns you cover. The script is written from those answers.
Season settings
A spring mode that tells callers how far out garages are booking, a cold-weather mode that steers unheated garage inquiries toward basements and interior floors or a spring slot, and a commercial mode for year-end shutdown season.
Every call filed to the lead
The lead in your CRM gets the transcript, a short summary and the booked assessment. Recording happens only where the law where you work permits it and the caller has been told. A digest reaches the owner each evening.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for epoxy flooring, answered.
Will buyers book a garage floor assessment with an AI?
Most will, because it picks up on the first ring, answers the price question sensibly and gives them a time. A caller who would rather speak to someone is routed to whoever you have set to take those calls.
Can it quote a per-square-foot price?
Only the answer you approve. When you publish a starting range, it quotes that range with the conditions attached. If you do not, it explains what changes the number and books the visit. It never guesses.
What do missed calls cost a coating company?
Put your own call count and average floor size into our missed call calculator. For most installers, one missed garage floor call outweighs a month of answering.
Can it tell a commercial call from a residential one?
Yes. A caller describing a kitchen, warehouse or shop floor is asked about square footage, the shutdown window and any inspection date, and the lead goes to whoever prices commercial work rather than into a residential estimate slot.
Does it disclose that it is automated?
It says up front that it is an automated assistant for your company, and it gives the recording notice where the law requires one. Some states require both disclosures, so we build them in everywhere.
AI Reception for epoxy flooring. Owned by you.
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