One business number for the whole company, even when everyone is on a different job site.
A general contracting company is a handful of people spread across several active projects and a truck. The phone system has to make that look like one office: one number homeowners and subs can rely on, calls that find the right person, and texts that stay with the company when a project manager moves on.
Contractor phones carry project decisions, not just appointments
For a service tech, a phone call usually books a visit. For a GC, a phone call can change a project: a homeowner approves an extra window over the phone, a sub says the lumber package is short, an inspector tells the superintendent what needs fixing before the next visit. When those calls happen on personal cells, nobody else in the company knows they happened, and when the project manager leaves the company, years of client and sub conversations leave with them.
Contractors also text more than they call. Subs confirm start dates by text, homeowners send photos of a leak around a new skylight, suppliers text delivery windows. A business line that handles texting, logs it against the job and keeps it with the company does more for a GC than any desk phone ever did.
What a GC phone system has to do
Two checks matter: calls and texts reach the right person, and you can find them months later.
Route by who is calling and what about
New prospects go to the owner or estimator, existing clients to their project manager, subs and suppliers to the superintendent, with the AI receptionist catching anything that rings out.
Business texting from each person's own phone
Superintendents and project managers text subs and homeowners from the company app, showing the company number. The thread is logged on the job, and it stays with the company.
A number on every job sign
A tracking number on the yard sign at each job site tells you how many calls a sign produced, which matters when signs on a busy street are a builder's best source of neighbors.
Call records kept with the project
Recording set up to match your state's consent rule, announced to callers, with transcripts attached to the job, so a disputed verbal approval can be checked against what was actually said. Written change orders are still the rule.
Voicemail that becomes a text
A voicemail turns into a transcribed text to the right person, so a superintendent standing next to a saw can read it without stopping the crew.
What we set up for a contracting company
Your company holds the carrier account directly, and each line goes through carrier registration so texts deliver.
Porting the number on your signs
We transfer your existing number, run test calls through every group before cutover, and leave the previous carrier active until the new routing has proven itself on real calls.
Ring groups by role
Estimating, project management and field supervision as groups, so when you add a project manager you add them to a group instead of reprinting every card and sign.
Job site and source numbers
Separate numbers for yard signs, the website, the Business Profile and any print ads, each forwarding to the right group and tagging the lead's source in the CRM.
Calls and texts in the CRM
Each call or text lands on the contact record, links to the job, and shows in the project history next to the change orders and the photos.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Phone for general contracting, answered.
Can my superintendent keep using his own cell?
Yes. The company app runs on his phone and calls and texts go out under the business number. His personal number stays private and the job conversations stay with the company.
Can I record a homeowner who approves a change by phone?
That depends on your state and whether everyone on the call has been told. Some states require all parties to consent. Even where recording is allowed, get change orders signed in writing; a recording is a backup, never the contract.
What happens to calls when a project manager quits?
Their number and threads stay in the company account. You reassign the line to the new project manager and the history moves with it.
Do I need desk phones in a job trailer?
Rarely. A tablet or a phone with the app covers most trailers. If you want a desk phone in the office for an estimator, that works on the same system.
Business Phone for general contracting. Owned by you.
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