One number on the truck, every call and photo in one place, even when the owner is under a sink.
Most handyman companies run on the owner's cell phone, and it works until the second tech starts, a landlord wants a direct line, or the owner wants a Sunday off. A business phone system gives the company its own number, routes calls and texts to whoever is free, and keeps the record when people change.
Handyman phones are mostly texts with photos, answered between tasks
Customers of a handyman communicate in photos. A picture of the gap under the door, the cracked tile, the shelf bracket they bought at the store. They text it to whatever number they have, and if that number is the owner's personal cell, the photos live in a personal camera roll next to the family's. When a tech is hired, the owner forwards screenshots. When the owner is on vacation, nothing is answered.
The call pattern is different from a plumber's too. There is rarely an emergency, but there is a lot of volume: quick questions, reschedules, a landlord adding a unit to this week's list, an agent asking whether Friday is still on. Most of it can be handled by text, and most of it arrives while the only person who can answer is holding a tool. The phone system has to turn those into messages that get a short reply the moment the tech sets the drill down.
And the company needs a record. A property manager asks what was agreed about the turnover scope; a homeowner remembers a different price. Calls and texts logged on the customer, in an account the company owns, settle those quietly.
What a handyman phone system has to do
Less about features, more about what happens in the first minute after a call is missed.
One company number that rings the right person
The number on the truck, the magnets and the Google listing rings the owner, then a tech, then the AI receptionist, in an order that changes after hours and on weekends. No personal cell is ever printed anywhere.
Text back every missed call with a request for the list
Seconds after a missed call, a text from the business number: sorry we missed you, text us what needs doing and a photo of each item. The reply lands on the customer record as a lead with the photos attached.
Texting from the business number, by every tech
Techs text through an app on their personal phones, and the customer sees the company number. Photos, confirmations and the on-my-way text all sit in one thread the office can see, and the thread remains the company's when a tech leaves.
A separate line for property managers and agents
A second number for account customers that rings the office or owner first and skips the homeowner greeting, so a manager with a stack of work orders never waits behind a TV mount inquiry.
Voicemail that becomes a text
Every voicemail transcribed and sent to the tech's phone, so a reschedule or a quick question gets a reply from the parking lot without listening to the message.
Call and text records on the customer
Every call, text and photo logged on the household or account in the CRM, recorded only in states that allow it and with the caller told, so a scope disagreement is settled by reading, not remembering.
What we set up for a handyman company
Your numbers, in your carrier account, registered for business texting, with us as a technician you can remove.
Porting the number you already use, or a fresh one
If the number on your truck is a personal cell, we can port it to the business system and give you a new personal number, or start a new business number and update every listing. The old one keeps working during the switch.
Texting registered with the carriers
Business numbers must be registered for application texting so messages are delivered rather than filtered; we handle the registration in your name and set STOP handling so opt-outs are automatic.
Do-not-disturb that still answers
During a job the tech's phone can be set to send calls straight to the receptionist and texts to a short auto-reply, so the customer in front of them gets full attention and the caller still gets a response.
A tracking number per source
The yard sign, the neighborhood app, the Google profile and the website each get a number that forwards to the same ring group, so the customer record shows which one brought the call.
Everything written to the CRM
Calls, texts, photos and voicemails attach to the household or account automatically, so the tech opens a job and sees the whole conversation before knocking.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Phone for handyman, answered.
Can I keep my cell number as the business number?
You can port it into the business system so it rings through the app and the records belong to the company, then carry a new personal number. Many owners prefer that to printing a new number on everything.
Do I need a desk phone or an office?
No. Most handyman companies run entirely on the mobile app, with a browser view for whoever does the billing. A desk phone is an option if you later have someone sitting in an office.
Is it legal to record my calls?
The answer varies by state, and the caller has to be told wherever recording is allowed. Some states require everyone's consent, others only one party's. We set the announcement and the rules for your state, and our state guides list each state's recording rule.
How is this different from a free second-number app?
A free app gives one person one number. A company needs ring groups, texting by several techs from one number, registered messaging, a landlord line and records on the customer, in an account the company owns rather than one person's login.
Business Phone for handyman. Owned by you.
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