Every survey request and trouble call answered, with emergencies sent straight to 911.
Security calls arrive while the techs are in attics and crawlspaces pulling wire. The AI receptionist answers as your company, books surveys, calms the chirping-keypad caller, routes billing questions and never pretends to be the monitoring station.
Security calls mix sales, service and anxiety
A small security company's phone carries very different calls. A homeowner who just moved in wants a quote. Another hears a chirp every few minutes from the hallway keypad and wants it to stop before bedtime. A customer wants to change the card on file, a builder wants to schedule pre-wire on a lot, and an agent wants a closing gift ordered. If the tech who answers is on a ladder, every one of those becomes a voicemail, and the new-homeowner lead calls a national company instead.
There is also a hard line the receptionist must hold. Alarm signals, break-ins, smoke and carbon monoxide go to the monitoring station and to emergency services, never to a sales line. The receptionist has to recognize those calls quickly and send the caller to 911, then hand everything else to the right person with what they need.
Five call paths for an alarm and camera company
Each call type gets its own path, written from your process.
Recognize emergencies and stop
If the caller mentions an intruder, smoke, carbon monoxide, a medical problem or an alarm sounding right now, the receptionist tells them to end the call and dial 911. The receptionist does not troubleshoot, book or sell on that call.
Triage trouble beeps
Ask what the keypad shows (low battery, communication failure, AC loss, tamper), explain in general terms what that usually means, and book a service visit or have the office call back, depending on your rules.
Book surveys with useful details
Home type, entry points, whether a system is already installed, interest in cameras, locks or full smart home, and any pets that might affect motion sensors, written to the lead before the sales tech calls.
Route billing and account changes
Card updates, call list changes and cancellation requests go to the office with a summary. Passcodes and call list changes are never taken by the receptionist itself, since those require identity checks.
Serve partners separately
Builders, real estate agents and property managers reach a partner path that books pre-wire walks, closing gift installs and vacant home checks without waiting behind homeowner calls.
How we set it up for an installer
It works on the number you already advertise.
A script you approve line by line
We write it from your service area, the panels and camera brands you support, your monitoring partner's procedures and your cancellation policy, and you sign off on what it must never say.
Trouble codes in your words
A short list of keypad messages for the panels you install most, with the general explanation and the next step you prefer, so callers hear consistent answers.
Every call on the account
Existing customers are matched by phone number, so a service call lands on the right account with the device map attached and a transcript the tech can read before driving.
Clear disclosure
Callers hear at the start that they are talking to an automated assistant. Recording runs only in states that permit it, after a notice. Our recording laws guide covers the general rules.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for home security & smart home, answered.
Can the AI receptionist dispatch police for my customers?
No. Dispatch belongs to the monitoring station and emergency services. A caller in danger is pointed to 911 at once, and the assistant sticks to new systems, service visits, billing and partners.
Can it tell a caller how to silence a beeping keypad?
It can share the general explanation you approve for common trouble messages and book a visit. It will not walk callers through disarming or reprogramming, which needs identity checks and a tech.
Will it take a verbal passcode over the phone?
No. Passcodes and call list changes go through your office with whatever identity checks your agreement requires. The receptionist logs the request and has the office call back.
What does a missed survey call cost?
Each is a homeowner who may sign a long monitoring agreement with someone else. Put your own call volume and average account into the missed call calculator to see the size of it.
AI Reception for home security & smart home. Owned by you.
Start with the instant website checkup of your current site: your grade and top 3 fixes, no sign-up. Or get a free system quote for the whole home security & smart home setup.
Instant website checkup