A phone system that keeps sales, service, billing and partner calls apart while your techs are on site.
Security companies take calls from prospects, account holders, builders, agents and the monitoring station's dealer support. Routing them by type, texting from the company number and keeping each call on the right account is what the phone system is for.
One small office, five kinds of caller
In a typical week a small installer's phones carry new survey requests, account holders with trouble codes, billing questions, partner calls from builders and agents, and the occasional call from the monitoring station's dealer line about an account. Those calls need different people, and some need the account in front of whoever answers. A single line that rings everyone's cell phone at once means the billing question interrupts a tech mid-install and the new lead hears four rings and hangs up.
Texting matters too. Survey confirmations, tech arrival times, a photo request for an inherited keypad, the reminder that the camera subscription renews: customers prefer these by text, and they should come from one company number logged on the account, not from a tech's personal phone that leaves with the tech.
Routing and texting a security office needs
Each feature matches a call or text that comes through a security company every week.
A menu that sorts by caller type
New system, service for an existing system, billing, partner, with a short spoken note at the start that emergencies go to 911. Each choice rings the right people in the order you set.
Caller match to the account
When an existing customer calls, the account, device list and open work orders appear for whoever answers, so the tech does not have to ask which panel they have.
Texting from the company number
Survey and install confirmations, tech on the way messages, photo requests and service follow-ups sent from your business number through an app on each phone, logged on the account.
Tracked numbers by source
A distinct number on lawn signs, on the site, on the Google listing, for each builder and for each brokerage, so you can see which source produces monitored accounts, not only calls.
Recordings where allowed
Sales and billing calls kept on file, with notice where the law expects it, help settle disputes about what the agreement covered or when a cancellation was requested.
What we set up
Numbers, recordings and messaging registrations are held in your company's name.
Your published number, kept
We port or forward the number already on your yard signs and agreements, so customers and the station's records do not need updating.
Business texting registration
Carrier registration of your brand and messaging use cases, filed under your company, so confirmations and renewal notices are delivered rather than filtered.
After-hours routing
Evenings and weekends route to the AI receptionist or an on-call tech, with your 911 note at the start, and a summary waiting for the office in the morning.
Partner direct line
A number for builders, agents and property managers that rings your sales lead or office manager directly, tracked separately from homeowner calls.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Phone for home security & smart home, answered.
Should our phone line be the number customers call during an alarm?
No. Customers in an emergency should call 911, and alarm signals go to your monitoring station. Your office line is for sales, service and billing, and the greeting should say so.
Do techs have to share their personal cell numbers?
No. The app sends texts and calls from the company number, and replies come back to the account for anyone in the office to see.
Is recording sales calls legal?
It depends on the state; in some, every person on a recorded call has to agree first. Our guide to state recording laws gives the general picture; check yours before enabling it.
Can the phone system tell us which builder sends the most accounts?
Yes, if each builder has a tracked number or link. The CRM then counts monitored accounts per partner rather than calls.
Business Phone for home security & smart home. Owned by you.
Start with the instant website checkup of your current site: your grade and top 3 fixes, no sign-up. Or get a free system quote for the whole home security & smart home setup.
Instant website checkup