The windstorm call and the fiber cement call, both answered, both booked, by nine in the morning.
The morning after a windstorm your phone rings more than your office can answer, and the rest of the year it rings while every rep is in a driveway. The AI receptionist answers as your company, tells a torn-off wall from a planned re-side, and books each one the right way.
Siding calls come in two shapes, and a message pad handles neither
A siding company gets the planned call and the panicked call. The planned caller has been comparing materials for a month and wants an estimate at a time when both spouses are home. The panicked caller has sheathing showing on the back of the house and a storm forecast for tonight. A voicemail greeting loses the first to the next company on the list and leaves the second with a wet wall. A live answering service that takes a name and a number does not know which is which.
The questions that matter also differ. For a re-side, your estimator wants to know the material they are leaning toward, how many stories, whether there is an HOA, the age of the house and who needs to be at the visit. For a storm call, the questions are whether bare wood is exposed, whether a claim has been opened, and what year the house went up, because older painted siding changes how it comes off. A receptionist scripted on those questions books the planned estimate and escalates the open wall to whoever is on call, including late on a Sunday.
What an AI receptionist for a siding company has to do
The script follows how your reps qualify a house and how you handle a storm, and you approve every line.
Sort the call in the first question
Is this storm damage, a small repair, or a full re-side? Each answer runs a different path, and a storm answer starts with whether the wall is open to the weather right now.
Escalate an open wall by your rules
Exposed sheathing or torn wrap goes to your on-call crew lead immediately by call and text with the address and photos, while the receptionist books the full inspection for the next open slot.
Book estimates with the decision-makers present
It offers only the evening and weekend slots your reps work, checks that both owners (or whoever signs) will be home, and texts a confirmation that explains the samples and the measuring the visit involves.
Ask about the house's age and the HOA
Year built flags homes old enough for the federal lead paint rule before anyone removes a painted board, and the HOA question tells the rep to bring the approval packet to the visit.
Give your insurance answer, not advice
It explains in your words how an inspection and an adjuster visit usually go, says plainly that the homeowner files the claim, and never promises an outcome or a covered deductible.
Hand off adjusters, suppliers and subs
An adjuster confirming a visit, a supplier with a lead-time change, a sub asking about tomorrow and a customer with a warranty question each get routed to the person who handles them, with a text summary sent first.
Setting it up for a siding company
You keep your current number. Setup begins with a conversation about your materials, your towns and your storm process.
Your line, answered when you choose
After the office has had its chance to pick up, only outside business hours, only when every rep is out, or always. During storm season you widen it from your phone.
A script in your reps' words
We ask how you qualify a house, which materials you install, how you talk about insurance, what you say about price and what the estimate visit involves. Those answers become the script, along with a list of topics it must leave to a person.
Storm mode
After a wind or hail event, one switch changes the greeting, asks for the neighborhood and the damage, offers emergency covering, and feeds the addresses to your canvassing list.
The call on the lead
The transcript, a summary, the photos the caller sent and the booked estimate attach to the lead in your CRM. Calls are recorded only if your state allows it and the caller hears a notice first, and the owner gets a digest each evening.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for siding, answered.
Will a homeowner book a siding estimate with an AI?
Most will. It answers on the first ring, asks the questions a good rep would ask and offers a real time. Homeowners who want a person can say so and are routed to whoever your rules name.
Can it give a price per square?
Only what you approve. Most siding companies have it name the things that change a quote (product line, height of the walls, removal of the old boards, trim and any rot found) and book the measurement, since nobody can price a house they have not walked around.
What does a missed storm call cost us?
Our missed call calculator takes your call volume and average contract size and does the arithmetic. After a hail event, each unanswered call is an inspection a competitor runs.
Can it handle calls from the adjuster or the supplier?
Yes. It recognizes a caller who is not a homeowner, collects what they need, and routes them to the rep or the office with a summary, instead of trying to book them an estimate.
Does it tell callers it is automated?
Yes. The greeting says the caller has reached an automated assistant for your siding company and adds any recording notice your state requires, since some states demand both disclosures.
AI Reception for siding. Owned by you.
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