A tint shop CRM that knows the car, the film on it and the bay it goes into.
Generic field service software assumes a technician drives to the customer. A tint shop mostly works the other way: cars come to your bays, and flat glass crews go out. The CRM has to hold both, plus the film records you need for warranty claims years later.
Tint work has two schedules and a long tail of warranty records
On the auto side, the day is a set of bay slots. A full vehicle, a pair of front windows, a windshield, a removal of old bubbled film and a paint protection film job each take a different amount of time, and the installer who does the windshield may not be the one who does the removal. Customers drop off, wait in the lobby or leave and come back. A calendar that only knows appointments, without knowing bays and installers, overbooks on Saturdays and leaves gaps on Tuesdays.
On the flat glass side, the job looks more like a contractor's: a site visit, measurements, a quote with options, a deposit, a film order, an install day and an invoice. Commercial work adds a property manager, a purchase order and sometimes an after-hours window. Then, on every job, there is the record: which film line went on which glass, when, and whether the manufacturer warranty was registered. When a customer returns with peeling film on a car you tinted long ago, that record decides the conversation.
Off-the-shelf tools handle pieces of this. A custom CRM puts the vehicle, the home and the building on the same customer record, with the right schedule for each.
What a tint shop CRM has to track
Anything on this list that lives on a whiteboard or in someone's text messages will eventually cost you a bay or a warranty argument.
Vehicles as records, not notes
Year, make, model, body style and color on a vehicle attached to the customer, with every service you have done on it: tint, removal, windshield, paint protection film or ceramic coating.
A price book by body style and film
Prices set once for each window set and film line, with add-ons such as removal of old film or a windshield strip, so quotes match the website and the phone.
Bay and installer scheduling
Slots per bay with the duration each job type needs, assigned to the installer qualified for it, with drop-off and promised pickup times visible to the front counter.
Flat glass measurements and photos
Window counts, sizes, glass type, orientation and photos saved per address, with the quote options and the film order tied to the same job.
Film and warranty details
Film line, install date, installer and manufacturer warranty registration stored per job, searchable by plate or address when a customer comes back.
Commercial bids and approvals
Written bids with options, the decision maker, follow-up dates, purchase order numbers and after-hours install notes, so long approvals do not fall through.
How we build a CRM for a tint shop
Our first CRM ran our own service companies. A tint version starts from your counter, your bays and your film lines.
Counter screen for the front desk
A simple view of today's bays, who is waiting in the lobby, who is coming back at what time, and which cars are ready, so whoever is at the counter can answer without asking the installer.
Text updates from the job
Drop-off confirmation, a ready-for-pickup text, the care instructions for the cure period and the review request all send as the shop number, and each one is saved under that vehicle.
Deposits and online approval for flat glass
Homeowners and businesses approve the quote and pay a deposit from a link, the film order is placed against that job, and the balance invoices on completion.
Dealer and fleet accounts
If you tint for car dealers or company fleets, each account gets its own price list, a running list of vehicles done and a monthly statement instead of one invoice per car.
Owner reports that matter
Jobs and revenue by film line, bay use by day, quotes sent versus booked, warranty claims and lead source per completed job, on one screen.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Custom CRM for window tinting, answered.
Does a small tint shop need a custom CRM?
It depends on volume and how many services you sell. A one-bay shop doing only auto film can run on simple tools. Once you add flat glass, commercial bids, dealer accounts or paint protection film, a system built for that mix saves time on every job. Our software rent calculator helps compare the costs over time.
Can it import customers from my current software?
Usually yes. We export customers, vehicles, jobs and invoices, map them to the new records, and keep the old data readable after the switch.
Can installers use it on a phone in the bay?
Yes. Installers see their assigned jobs, the film to use, notes from the counter and a button to mark the car ready, which sends the pickup text.
Does it handle dealer work billed monthly?
Yes. Dealer and fleet accounts carry their own prices and collect jobs into a monthly statement, with each vehicle listed by stock number or plate.
Custom CRM for window tinting. Owned by you.
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