A glass shop phone that reaches the counter, the vans and the office from one number.
In a glass shop, the person who knows the answer is often in a van across town or under a dashboard in a bay. The phone system routes calls to whoever can help, texts back what gets missed and lets your techs text customers from the business number.
Glass shops talk by phone and by photo, from many places at once
A small glass company might have a counter person, two or three mobile techs and an owner who also installs. Retail callers, insurance program staff, distributors, body shops and fleet managers all call the same number. Without routing, everyone's cell phone ends up as an unofficial business line, and nobody knows who promised what to whom.
Glass work also runs on pictures. The office wants a photo of the VIN plate and the chip. The tech wants to text the customer that the van is ten minutes out and that the car should not be driven for a period after install. Customers reply with questions. All of that should run from the business number and land on the job, not on a technician's personal phone.
What an auto glass phone system has to do
The goal is that every caller reaches someone who can help, and every text lands on the job.
Route by who is calling
A menu or separate number for fleets, dealers and body shops that rings the office, and a main line for retail calls that rings the counter first, then the owner, then your AI receptionist.
Text back every missed call
A text from the business number within seconds that asks for the vehicle and whether it is a chip, crack or broken window, so the reply starts a quote instead of ending in voicemail.
Request photos by text
One tap sends the customer a request for VIN and damage photos, which arrive on the job record for the counter to check against the parts catalog.
Let techs text from the van as the shop
An app on each tech's phone that calls and texts as the business, with arrival notices and drive-away time reminders logged per job.
Know which marketing rings
Separate tracking numbers for the website, map listing, van wraps and any ads, all ringing the same place, so each booked job records the source.
What we set up for a glass shop
Registered in your company name with a carrier you choose, and portable if you ever leave.
Your current number, ported
We move the number customers already know, test routing during business hours and after, and keep the old service running until every path works.
Schedules that follow the shop
Different routing for open hours, lunch, Saturdays and closed hours, plus a holiday schedule, all changed from a web page instead of a phone call to a provider.
Texting registered with carriers
Business texting registration for your numbers so photo requests, arrival notices and review links are delivered rather than filtered.
Call records tied to jobs
Each call creates or updates a job with source, duration, outcome and, where permitted with notice, a recording, so the office can check what a customer was told about a quote.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Phone for auto glass, answered.
Can techs keep using their own phones?
Yes. The app on their phone shows the shop's number to customers, so personal numbers stay private and conversations stay with the business.
Is it legal to record calls with insurance programs and customers?
It depends on the state. Some require consent from all parties. We configure announcements and recording for the states you work in; the recording guide gives the general picture.
Do we need desk phones?
Only if you want them at the counter. Many glass shops run on a computer headset at the counter and the mobile app for everyone else.
How long does porting take?
Federal rules require carriers to finish a simple landline port, or a simple port between different kinds of service such as cell to internet phone, within one business day unless the new provider or the customer asks for longer. A port that is not simple can take more time. We handle the paperwork and pick the cutover time, and your number keeps working during the process.
Business Phone for auto glass. Owned by you.
Start with the instant website checkup of your current site: your grade and top 3 fixes, no sign-up. Or get a free system quote for the whole auto glass setup.
Instant website checkup