Every glass call answered with the right questions, while your techs are bonding windshields.
Callers ask a glass shop a handful of questions on repeat: do you have my windshield, does my insurance cover it, can you come to my office. When the techs are on installs and the office is on another call, those questions go to voicemail and the customer calls the next shop. The AI receptionist answers them and books the job.
Glass calls are repetitive, detailed and easy to lose
A glass shop's phone is busy but not complicated. Most calls are one of a few kinds: a chip someone wants repaired before it spreads, a cracked windshield that needs replacing, a broken side or back window after a break-in or accident, a question about insurance, or a fleet or body shop booking. Each kind needs a short list of facts, and a person answering the phone all day ends up asking the same questions dozens of times while the parts counter and the schedule wait.
The facts themselves are what make glass calls tricky. The office needs the VIN or at least year, make and model, a sense of the features near the mirror, the location for a mobile visit, whether a claim is open and with whom, and whether the car has a forward camera that will need recalibration. A receptionist that collects all of that, in the same order every time, saves the callback that usually follows a voicemail.
What an AI receptionist for auto glass has to do
Good glass intake decides whether the first visit is the only visit.
Sort the damage in the first question
Chip, crack or broken window. A chip goes toward a quick repair slot, a crack toward a replacement quote, and a shattered window toward the earliest available visit with a note about covering the opening.
Collect the vehicle the right way
Year, make, model and the VIN, offering to text a link so the caller can photograph the VIN plate and the area around the mirror instead of reading characters aloud.
Ask about payment without advising
Whether the caller is filing a claim or paying directly, and the carrier name if they know it. It never tells anyone what their policy covers; that comes from the carrier.
Flag recalibration jobs
If the caller mentions lane keeping, automatic braking or a camera near the mirror, it notes that recalibration may be needed so the office books the time and sends a tech with the equipment.
Book the location and the conditions
Where the vehicle will be, whether there is room to work and cover from weather, and a window when the car can sit undriven while the adhesive cures.
Route the business callers
Fleet managers, dealers, body shops and distributors reach the office directly with a summary texted ahead, so account work is never stuck behind a retail call.
How we set it up for a glass shop
It answers on the number customers already have.
When it answers is your choice
All calls, after hours only, overflow when the counter is busy, or after a set number of rings. You can change the setting from your phone.
A script built from your shop
We talk through your services, mobile area, calibration capability, insurance programs you work with and the answers you give every day, and write the script from that for your approval.
Bookings that respect parts
Chip repairs can be booked straight into open slots. Replacements are written as pending until the office confirms the part, then the customer gets a confirmation text.
Calls saved with the job
Recording where your state allows and the caller is told, a transcript, the VIN photo link and the booking, stored together in the CRM.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for auto glass, answered.
Can it quote a windshield price?
It can give the prices you approve, such as chip repair. Replacement pricing depends on the exact glass and calibration, so it collects the VIN and the office sends a quote, usually by text.
Will it tell callers their insurance covers the glass?
No. It explains that coverage depends on their policy and their carrier, records the claim details they share and leaves coverage questions to the carrier and your staff.
Can it schedule a mobile tech?
Yes, into the openings and towns you set. It checks the area against your mobile coverage and offers a shop visit when the location or forecast does not suit a mobile install.
Does it introduce itself as AI?
We recommend that it identifies itself as your shop's automated assistant, and some states have disclosure rules for automated calls and recording, so we set the greeting accordingly.
AI Reception for auto glass. Owned by you.
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