Every chimney call answered while your crew is on the roof, including the ones that cannot wait.
In October a chimney company's phone rings all day and the people who could answer it are on ladders, in fireboxes or under drop cloths. The AI receptionist picks up as your company, books the routine sweep with the details your tech needs, and treats a fire or a smoke call the way you would.
Chimney calls cluster in one season, and the caller on the other end is often scared
A two-person chimney crew cannot answer a phone from a roof, and a one-person office cannot handle the volume of the first cold week. The calls that go to voicemail in October are the year's work. Some of those callers are booking the planned sweep and will call the next company on the list. Some have smoke in the room right now. Some have a closing in nine days and a home inspector's note in hand. Voicemail treats them all the same, and all three leave.
The calls themselves need judgment a generic answering service does not have. A sweep booking needs the flue count, the appliances, the last service and roof access, or the tech arrives for one flue and finds three. A smoke or fire call needs a safety script that gets people outside and tells them to keep the fireplace cold, without diagnosing anything. A home-sale call needs the closing date and who receives the report. A receptionist written for your chimney company asks the right questions for each and never pretends to know whether a flue is safe.
What an AI receptionist for a chimney company has to do
The script is the whole product. Ours is written with you and tuned on recordings of your real calls, where your state allows recording.
Handle fire, smoke and alarm calls first and safely
Anyone reporting flames, smoke filling a room or a carbon monoxide alarm is told to get everyone outside and call 911. A caller whose chimney fire is already out is told not to use the fireplace, booked for an inspection, and your on-call lead is texted.
Book the sweep with what the tech needs
Number of flues, each appliance type, when it was last swept, whether a stove or insert is involved, roof pitch and access, pets, and whether anything seemed wrong last season. All of it writes to the flue records in your CRM.
Book home-sale inspections against the closing
Closing date, who is paying, the agent's and inspector's names and where the report goes. The receptionist offers dates that leave room before closing and flags anything too tight for a person to call back.
Answer the questions every chimney caller asks
Are you certified, do you do Level 2 inspections, how long does a sweep take, do I need to let the fire out first, do you clean dryer vents, what is the base price. The answers are yours, approved line by line, and nothing is invented.
Know what it cannot say
It never tells a caller a fireplace is safe to use, never diagnoses an odor or a draft problem, and never quotes a relining job. Those go to a tech with a camera, and the receptionist says so plainly.
Text the caller a photo link
After booking, a text with the appointment, how to prepare the hearth, and a link to send a photo of the fireplace and the chimney from outside, so the tech knows the stove model and the roof before the truck leaves.
How we set it up for a chimney sweep
The number customers call stays the same, and a summary of every call reaches your phone.
Your line, forwarded on your terms
Calls roll over when the office does not pick up within the rings you choose, outside business hours, during the rush, or always. The number on the van stays the number customers call.
A script from your own fall
We interview you about your appliances, your inspection process, your partner agents and your safety rules, then write the greeting, the questions and the refusals. You approve every line before it answers a call.
Rush mode and partner mode
A fall setting that offers the next open date by zone and takes reminder sign-ups when the calendar is full, and a mode for agents and inspectors that captures the closing date first.
Human hand-offs that keep the caller
Adjusters, masonry rebuild inquiries, commercial buildings, upset customers and callers who want a human get transferred with a summary texted ahead, so nobody repeats themselves.
Every call on the record
A transcript and summary on the customer and the flue, a recording where your state permits and callers are told, and each morning the owner gets a list of what was booked and who needs a call back.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for chimney sweep, answered.
Will a frightened homeowner talk to an AI?
A caller with smoke in the room wants to be told what to do, and the receptionist tells them in the first sentence. Anyone who asks for a person is put through on the ring order you set, and anyone who hangs up gets a text and a callback. The point is that the call is answered on the first ring instead of going to voicemail while you are on a roof.
Can it decide whether a chimney needs a Level 2 instead of a Level 1?
No. It can explain, in your words, when a Level 2 is usually called for (a sale, a fire, a new appliance, storm damage) and book the inspection. The level performed is the tech's call on site.
What does it do with animal and odor calls in summer?
It books a diagnostic visit, notes what the caller hears or smells and where, and tells callers with birds in the flue that some nests have to wait until they are empty. Our comparison with answering services covers what a live service does with the same call.
Can it take reminder sign-ups when we are booked solid?
Yes. When the fall calendar is full it offers the first open date, and if the caller prefers it adds the address to your reminder list with a note for the office.
Do callers need to be told they are talking to software?
Yes, in our setup, and in some states the law requires disclosing an automated call or a recording. The greeting names it as the company's assistant and includes the recording notice wherever one is required.
AI Reception for chimney sweep. Owned by you.
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