An AI receptionist that books the dusk demo while your designer is up a ladder.
Lighting companies install by day and run demos by night, so the phone rings while everyone is busy. The AI receptionist answers in your company's name, works out what the caller wants lit or fixed, and books the right appointment at the right time of day.
Lighting calls split into two very different kinds
Most calls to a lighting company are one of two things. The first is a new design inquiry: a homeowner who wants the front of the house, the trees or a new patio lit, who has never had a demo and has many questions. The second is a service call: lights out on one side of the yard, a fixture flickering, the system not turning on after a storm or after the clocks changed, wire cut by a landscaper. These need different questions and different appointments, and a caller who gets the wrong one hangs up annoyed.
Timing is the other twist. A design demo has to happen after dark, and dark arrives at a very different hour in June than in December. A service call often has to happen in daylight so the tech can find buried wire and hubs, then check the result at dusk. A receptionist who does not know that books impossible appointments.
Partner referrals arrive by phone too. When a caller says their landscaper told them to call, that fact belongs on the record from the first word, so the partner gets credit and the designer knows to coordinate with that crew.
What the receptionist has to ask and decide
We script it around the questions your designers and techs actually need answered.
New design or existing system
The first question sorts the call. A design caller goes to the demo path; a service caller goes to the troubleshooting path. Each path asks only what that appointment needs.
What they want lit, in their words
Facade, trees, front walk, steps, patio, pool area, a flag, a sign at the street. The receptionist writes it down as said, so the designer arrives with the right demo fixtures in the truck.
Who will be at the demo
A demo seen by only one decision maker often has to be repeated. The receptionist asks whether everyone who decides will be home and offers another evening if not.
Basic troubleshooting before booking
For a dark system: is the whole yard out or one area, did anything change recently (storm, landscaping, aeration, clock change), is there a reset on the outlet. Some calls end with the lights back on and a happy customer.
Referral source on every new call
If a landscaper, hardscaper, pool builder or neighbor sent them, the name is recorded and tagged to that partner in the CRM automatically.
How we set it up for a lighting company
The receptionist follows your rules, uses your calendar and hands off to your people.
Two calendars, two kinds of slots
Demo slots that start after local sunset and service slots in daylight, both pulled from your live calendar, so every booking is one your crew can keep.
Your voice and your words
A greeting and phrasing that match how your designers talk, including the names of your fixture lines or packages if you want callers to hear them.
Hand-off rules for partners and large jobs
Calls from a builder or landscaper about a project in progress can ring the owner or designer directly, during the hours you set, instead of going into the general queue.
Summaries that land in the CRM
Every call becomes a record with the caller's request, address, what they want lit, any troubleshooting answers and the booked slot, plus a text or email confirmation to the customer.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for landscape lighting, answered.
Can it tell callers whether we service systems we did not install?
Yes. We give it your policy in plain words. If you take over other installers' systems, it can explain your diagnostic visit and book it.
Will it quote prices to callers?
That is your call. Most lighting companies have it explain that the designer prices the system after the demo, and give a starting point only if you publish one.
What if someone calls during an evening demo?
The receptionist answers, so nobody's demo is interrupted. Urgent items from partners or customers can be texted to the person you choose.
Can it handle commercial callers like HOA boards?
Yes. It can ask for the property, the board or manager contact and the scope, then route to whoever handles commercial work at your company.
AI Reception for landscape lighting. Owned by you.
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