The phone answered while your hands are on the dog, and the new client booked onto your route.
A groomer alone in a van cannot pick up with a dryer running and a wet dog on the loop, and the owner who gets voicemail calls the next van. The AI receptionist answers in your company's name, asks the coat questions, offers the day you are in that zone and texts the intake form.
A solo groomer cannot answer, and the caller will not wait until six
Grooming calls do not come in a flood. They come one at a time, all day, while you are doing the one thing that makes it impossible to answer. By the time you sit in the driver's seat at six and listen to voicemail, the owner of the matted doodle with guests arriving Saturday has booked another van, and so has the person whose vet recommended home grooming for a dog recovering from surgery. Each of those calls was small on its own and each one could have been a standing appointment for years.
The calls themselves are varied in a way a message-taking service cannot handle. A new owner wants a price and the next available day. A regular wants to move Thursday to the following week. Someone asks whether you do nails only, whether you groom cats, whether you will take a dog that bit the last groomer, or whether a dog with a heart condition can be groomed in a van. A receptionist built on your rules can answer the ones you have decided, quote your starting price by size, ask about the coat, offer the zone's route day and text the intake form, then hand the rest to you with a summary.
What the receptionist has to do for a grooming van
The script is written from your price sheet, your zones and your policies, and tuned on your actual calls.
Tell regulars from new dogs
It recognizes the caller's number, greets a regular by the dog's name and handles a reschedule or an added service from the dog's record, while a new caller gets the intake questions. A regular should never be asked what breed they own.
Ask the coat questions before offering a slot
Breed, approximate weight, the date of the dog's last groom, any matting, how the dog does with clippers and dryers, and any health concern. The answers set the appointment length and flag anything you want to see before confirming.
Offer only that zone's route day
It takes the address, finds the zone and offers that zone's route day and open slots. If the caller is outside your area it says so and offers the travel charge or a callback, following the rule you set rather than booking a drive you did not want.
Quote the starting price and say what changes it
It gives the starting figure for the dog's size and coat from your sheet, explains that condition and matting are settled when the groomer sees the coat, and never invents a number for a service that is not on the list.
Text the intake, the release and the vaccine link
The moment the call ends, the owner gets a text with the intake form, your matting or senior release where it applies, and an upload link for the rabies record, so the first visit starts with the file complete.
Hand off the calls you want to take yourself
A bite history, a medical condition that needs a vet's okay, a complaint about a past groom, a cat if you do not take cats, or anyone who asks for you by name gets a text summary to your phone and a promised callback at the time you choose.
How we set it up for a grooming business
Your number does not change, and every line it may say is one you approved.
Your zones, route days and exceptions loaded
The receptionist reads the same zone map and calendar your CRM uses, so a slot it offers is one that exists, and the rules for booking outside a route day are yours.
A script from your price sheet and policies
We interview you about sizes, coats, matting, seniors, no-shows, deposits and the dogs you decline, and write the script in your words. It says what you have approved and nothing else.
Reschedule handling for regulars
A regular who calls to move an appointment is offered another slot on the same route day first, then the next route day in that zone, and the change writes to the dog's record and triggers the normal confirmation text.
Rings you first when you want it to
Between dogs you may want the phone yourself. The line can ring your phone for a set number of rings during the hours you choose and go to the receptionist the rest of the time, or go to it always.
Every call logged on the dog
A transcript, a summary, the booked appointment and any flags land on the dog's record, you get a morning digest of yesterday's calls, and recording happens only where your state allows it and the caller has been told.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for mobile dog grooming, answered.
Will it book a dog I would refuse?
Not if you tell it the rules. Breeds or sizes you do not take, dogs without a current rabies record under your policy, bite histories and coats described as pelted can each be set to hold for your decision instead of booking.
Can it answer texts as well as calls?
Yes. Many owners text first. It answers texts to your business number with the same questions and the same rules, and a text conversation that turns into a booking lands on the dog's record the same way a call does.
What does it say when someone asks the price?
Your starting price for the dog's size and coat, followed by what changes the final number. For anything not on your sheet it says the groomer will quote after seeing the coat, and it never guesses.
What happens if the caller insists on a person?
It takes the dog's name, the reason and the best time to call, texts you the summary and tells the caller when to expect you. Nobody is trapped in a loop with a machine.
Must the receptionist say it is an AI?
We recommend it. Disclosure rules for automated calls and for recording vary by state, so the greeting names your company, describes the receptionist as its assistant, and mentions recording wherever that rule applies.
AI Reception for mobile dog grooming. Owned by you.
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