The tow call answered on the first ring, even when your only dispatcher is behind the wheel.
In a small towing company the person who answers the phone is often the person driving the truck. Calls that come in while they are hooking a car or on the highway go to voicemail, and a stranded driver never leaves one. The AI receptionist picks up, gets the details that matter and hands the job to your driver.
A towing call that hits voicemail is gone for good
Other trades lose some value when a call is missed. Towing loses the whole job. A driver on a shoulder dials the next number within seconds, and a motorist locked out of their car in a grocery lot does the same. They are not shopping on reputation or price; they are shopping on who picks up. Traditional answering services help, but many take a name and number and promise a callback, which a stranded driver hears as no.
Towing calls also need specific information, collected in a specific order. Is anyone hurt or in a travel lane? Exactly where is the car (highway, direction, exit, mile marker, lot name)? What vehicle is it, is it all wheel drive, will it roll and steer, are the keys there? Where should it go and who is paying? A receptionist that knows towing asks those without making a frightened person repeat themselves, and writes the answers where your driver can read them.
What an AI receptionist for a towing company has to do
The script decides whether your driver arrives at the right place with the right truck.
Check safety before anything else
Ask whether anyone is injured or in traffic, and tell callers in danger to call 911 first. It never gives advice that keeps someone standing in a lane to answer questions.
Pin down the location
Road, direction of travel, nearest exit or mile marker, or the business and parking row. It texts a link that shares the phone's position and reads the address back to confirm.
Match the truck to the vehicle
Year, make, model, drive type, whether it rolls, whether the keys are present and whether it is lowered or modified, so dispatch knows if a flatbed or wheel lift is needed before anyone moves.
Quote only what you approved
Flat fees for jump starts or lockouts inside your town, the base rate you publish, or nothing at all. Anything else goes to the dispatcher or driver your routing rules name, never a guessed number.
Sort the callers who are not stranded
Someone looking for a car towed from an apartment lot gets yard hours and release steps. Body shops and fleet accounts go to the office. Each gets a different path from a breakdown.
Text the job to the driver
A summary with location link, vehicle, destination, payer and callback number goes to the on-duty driver or dispatcher, who accepts it so the caller gets a confirmed arrival estimate.
How we set it up for towing
It runs on the number already painted on your trucks.
Answering on your terms
It can take every call, only overnight, only when the dispatcher does not pick up within a few rings, or only when all lines are busy during a storm.
A script written from your call types
We sit with you and your dispatcher, list how you handle roadside, accident, impound and account calls, and write the questions and answers from that. You approve every line.
Driver rotation by shift
The job goes to whoever is on call that night, then to the next driver if nobody accepts in the time you set, then to the owner.
Every call logged on the job
A recording where your state allows and callers are told, a transcript, the location link and the outcome, all saved on the job in the CRM.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for towing, answered.
Can the AI give an arrival time?
Only after a driver accepts the job. Promising a time nobody has agreed to is how towing companies get bad reviews. It tells the caller it is confirming a truck and texts the estimate as soon as the driver replies.
Will callers on the highway put up with an AI?
The ones who want help usually do, because it answers immediately and asks short questions. Anyone who asks for a person is transferred or called back, and every caller gets a text confirming what was arranged.
Can it handle a police or motor club request?
We usually route those straight to the dispatcher, since they come with their own call references and rules. It can log them so nothing is lost overnight.
Does it need to say it is an AI?
We recommend telling callers they are speaking with your company's automated assistant, and some states have rules on automated calls and recording. We set the greeting to match where you operate.
AI Reception for towing. Owned by you.
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