A phone system for a business whose office is a van and whose customers text photos of dashboard lights.
Your phone is in a toolbox, on a fender or in a pocket under a car. Customers text a photo of a warning light and ask if you can come today. That photo needs to arrive on a company line, text back the call you missed, and keep the estimate approvals that protect you in a dispute.
Texts with photos, calls you cannot take and approvals you must keep
A mobile mechanic's inbound traffic is mostly texts: a picture of a dash light, a video of a noise, a photo of a registration card for the parts run. The business number has to carry pictures both ways and save the thread on the vehicle, because the thread is where the symptom, the estimate and the approval live. A personal cell holds that history until the phone is lost, replaced or walks out with a tech who leaves.
The calls you miss are the urgent ones, taken while you are mid-repair, and the caller does not wait. A text-back that fires seconds after a missed call, asking what the car is doing and where it is, starts the conversation without you and keeps the driver from dialing the next mechanic. Many of those replies arrive with a photo and become jobs before you have wiped your hands.
Finally, the record. Estimate approval by text is your protection when a customer disputes the bill, and a call about what was authorized is worth keeping where your state allows recording. Tracking numbers on the truck lettering, the Google listing, the tow partner's referral card and the fleet proposal tell you which source brought the job, which is the only way to know what to do more of.
What a mobile mechanic phone system has to do
Pictures, speed and records, with the company owning all three.
Carry texts and photos on the company number
Two-way texting with images and short videos from an app on your phone and your techs' phones, every thread filed on the vehicle in the CRM, with the approval messages marked so they are easy to find later.
Fire a text-back on every missed call
Seconds after the ring stops, the company number texts the driver to ask what the car is doing and where it is parked. The reply creates the job with the photos attached. See the wording in our text-back guide.
Ring in the order the day needs
You first, your second tech next, the AI receptionist after that, with a different order on weekends and an after-hours rule that sends unsafe-car calls through and everything else to text.
Keep recordings where the law allows
Where state law allows it and the caller has heard the notice, each call is kept as audio plus a transcript on the vehicle, so what was authorized on the phone is on file. The recording rules by state are listed on this site.
Track the source of every call
A number for the Google listing, one for the website, one for the truck lettering, one for each tow or tire shop partner, and one for fleet proposals, all ringing the same phones and tagging the job with its source.
Keep the number with the business
Techs call and text through the app showing the company number, and when a tech leaves, the customers, the threads and the approvals stay in the company's system.
What we set up for a mobile mechanic
Numbers, routing and texting registration held by your business, with you as the account owner.
Moving the number on the truck
Your current number ports to the new system after the ring order is tested, with the old line kept active until every call arrives. Our porting guide covers the steps.
Business texting registered with the carriers
Your numbers registered so confirmations, estimate links, service records and reminders are delivered rather than filtered, and opt-out replies processed for you.
After-hours and unsafe-car rules
A schedule that routes a no-start at nine at night to text and the receptionist, and a symptom you define as unsafe straight to your phone, so you are woken for the right calls only.
Calls and texts filed on the vehicle
Each call or thread creates or updates the job with the source, the length, any recording and what happened next, so you see jobs by source and by tech without a separate report.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Phone for mobile mechanic, answered.
Can the number painted on my van stay the same?
Yes. Under federal porting rules a number moves between carriers, and the old service stays connected until the move is finished.
Can I run this from my personal phone?
Yes. The app places calls and texts under the company number and keeps the threads in the company system. Your personal number stays private, and a second tech can be added the same way.
Is recording a customer call legal?
That turns on your state and the notice you give. States split between all-party and one-party consent, so the greeting and the recording setting follow yours, and you can leave recording off.
Why not just use Google Voice?
For one person with one number, it works. A mobile repair business with a second tech, tracking numbers, registered texting, approval records and photos filed on the vehicle needs more, in a system owned by the business rather than one person's account.
Business Phone for mobile mechanic. Owned by you.
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