Every no-start call answered from under the car, triaged and booked before the driver dials the next mechanic.
The call that pays best arrives when you are on a creeper with an alternator half out. The driver who hears voicemail is already dialing a tow truck or the next listing. The AI receptionist picks up under your shop name, learns what the car is doing, finds out where it sits and books a time that leaves room for parts.
A stranded driver books the first voice that says yes, and you cannot answer from under a car
Mobile repair calls split into the urgent and the planned, and the urgent ones are the problem. A car that will not start in a work lot at four in the afternoon produces a driver who calls down the map results until someone answers with an arrival time. You are the mechanic most likely to be unreachable, because your hands are inside an engine bay. The gap between that call and your callback is where the job goes to a tow company and a shop.
The calls also need judgment a message service cannot apply. Clicking with no crank points one way, a slow crank another, a grinding noise under braking means do not drive it, steam from the hood means pull over now. The receptionist has to sort the car that can wait until morning from the one that needs you or a tow partner within the hour, and it has to know which jobs you do in a driveway and which need a lift.
Then there is the planned caller: the office worker who wants brakes done at work on Thursday, the buyer who needs an inspection before a private sale on Saturday, the fleet manager asking whether you service vans after hours. Those calls need the right questions, the diagnostic fee stated plainly, and a booking that fits your route and your parts run.
What an AI receptionist for a mobile mechanic has to do
The script carries your on-site list, your fee, your service area and your safety rules, and it gets adjusted after we listen to the calls you really receive.
Triage by symptom first
The first question is what the car is doing. The receptionist sorts a no-start from a noise from a warning light, tells the driver what not to do in the meantime (do not keep cranking, do not drive on a grinding brake) and flags anything unsafe for an immediate call to you.
Get the vehicle and the location exactly
Year, make, model and engine if known, where the car is parked, whether the property allows repairs there, and whether the ground is level. A booking with the wrong engine or a forbidden lot is a wasted drive, so it is caught on the call.
State the fee and nothing more
It quotes your diagnostic fee and what that fee includes, explains that the repair is priced after testing and approved before any work, and refuses to guess at a repair total, because a number given blind becomes the argument at the car.
Book a slot the parts run can meet
It reads your calendar and your parts rules, offers same-day only for jobs you carry parts for, and books the next morning for the alternator that needs a counter visit, then asks for a registration or VIN photo by text.
Know what goes to a shop or a tow
Clutches, transmissions, engine internals, alignment and anything you have listed as off-site are referred to your partner shop or tow operator, with the referral logged so you can thank the partner later.
Hand fleets and inspections to you
Fleet inquiries, pre-purchase inspections with a seller to coordinate, warranty and insurance questions and anyone asking for you by name are routed through with a summary texted ahead, during hours you set.
How we set it up for a mobile mechanic
Scripted and tested with you, with your number unchanged.
Your number, answered when you cannot
It takes over once your phone has rung a few times unanswered, outside your hours, or always on days you choose, and you flip the mode from the phone in your pocket.
A script written from your on-site list
We take your list of driveway jobs and off-site jobs, your diagnostic fee, your radius, your site rules and your tow and shop partners, and turn them into the receptionist's script, with your sign-off on each answer and each job it turns away.
Calendar and parts rules
It sees your real openings and knows which repairs you can do same day from the van, so it never promises an afternoon slot for a job that needs a part you do not carry.
Unsafe-car handoff
A car on a highway shoulder, a brake failure or an overheating engine triggers a direct call to you or your tow partner rather than a booking, by rules you write.
Photos, confirmation and the record
After the call the driver gets a text with the time, the fee, your name and an upload link for the registration card and the warning lights, and the call lands on the vehicle record with a transcript, recorded only in states that allow it after the caller is told.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for mobile mechanic, answered.
Will it quote repair prices?
Only the diagnostic fee and any flat prices you approve, such as a pre-purchase inspection. Repairs are quoted by you after testing. That rule is in the script, and the receptionist says it out loud.
What does it do with a car that is unsafe to drive?
It tells the driver to stay put, collects the exact location, and calls you or your tow partner directly instead of booking a slot. You decide the rules for which symptoms count.
Does it work while I am under a car?
That is the point. It takes the call, triages it, books it or routes it, and texts you a summary you can read when your hands are free, with the vehicle already in your CRM.
Will drivers be told the receptionist is automated?
It says it is your company's assistant at the start, and where a state expects callers to hear that a call is automated or recorded, that notice is part of the opening. Drivers with a dead car want an arrival time, and they get one.
AI Reception for mobile mechanic. Owned by you.
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