Email that gets the sewer estimate and the camera video into the homeowner's inbox.
A plumbing shop emails estimates with options, camera reports with video links, invoices, permit copies, backflow certificates and the paperwork a homeowner's insurer wants after a flood. From a free address, half of that gets filtered, and when the plumber who sold the sewer job leaves, the thread leaves with him.
Plumbing paperwork goes to organizations, and organizations filter
An estimate with three water heater options and a link to the sewer video is exactly the kind of message a spam filter distrusts when it comes from a free address: an attachment, a link, a sender with no authentication. The property manager's accounts payable department only pays invoices that arrive at the billing address they have on file, from a sender they recognize. The water authority wants backflow certificates from a traceable address. The homeowner's insurance adjuster wants the photos and the invoice in one message that does not bounce. All of that needs mail from a domain you own, carrying the authentication records that show the message is really yours.
The other problem is people. The plumber who ran the camera and quoted the sewer replacement has the homeowner's questions in his inbox. The office manager who handled the permit has the inspector's reply. When either of them leaves, the open jobs restart from nothing. Function mailboxes, plus a CRM that attaches every message to the property, keep the history where the company can reach it.
What a plumbing shop's email has to get right
Getting through, getting to the right desk, and staying findable later.
Authenticated, for every sender
SPF, DKIM and DMARC set up and tested not only for the office mail but for the CRM, the camera software that emails reports and the billing tool. Any sender you forget is the one whose estimates land in spam.
One address per job in the office
Service, estimates, billing, permits and backflow each get a shared mailbox the right people see, and the CRM files each message onto the property, so the inspector's reply and the manager's approval are where the next plumber looks.
Estimates as links you can see opened
The estimate and the camera report are sent by the CRM, under your domain, as links, and the office can see whether the homeowner watched the footage before anyone calls to follow up.
Mailboxes that outlast the plumber
Each plumber and office person works from a company mailbox. When one leaves, it forwards to the office and gets archived, and the sewer quote conversation is still there for whoever picks it up.
Records that resurface
A repipe warranty claim, a permit question when the house sells, a backflow audit. Retention rules and search across all the company's mail, set up once, mean the certificate and the inspection result can be found.
The license in every signature
One company signature with the plumbing license number, where your state issues one and expects it on correspondence, the backflow tester certification if that applies, and the emergency line, identical on every mailbox.
Setting it up for a plumbing shop
Opened in the company's name, run by you, with a support seat for us that you can close any time.
The account is the company's
Google Workspace or Microsoft 365, set up under your domain, paid by you, with the main administrator login held by you. Our support seat is a secondary admin and goes away when you say so.
Senders tested, including the camera software
After the records go in, we send test messages from every tool to the big mailbox providers, read what comes back and fix whatever fails before you send a real estimate.
Shared inboxes and a shared calendar
The function addresses above, plus a calendar for inspections, multi-day sewer and repipe jobs and the on-call rotation, so the whole week is visible from the office.
Canned replies for the daily paperwork
Estimate sent with the video link, permit scheduled, inspection passed, backflow certificate submitted, heater warranty registered, invoice with the insurance package: written once, in your voice, sent from the CRM.
Leaving the free address behind
Your old mail and contacts come with you, the old address keeps forwarding for a year, and the website, the Google profile, the forms and the supply house accounts all get the new one.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Email for plumbing, answered.
What happens to the Gmail address on the vans?
It keeps forwarding for a year so nothing is lost, while estimates, invoices and certificates go out from the new domain from the first day. The vans get the new address at the next lettering.
Google Workspace or Microsoft 365 for a plumbing company?
Both work. A small shop that runs on phones usually picks Google; one already living in Outlook and Excel for property manager statements picks Microsoft. The account is yours either way.
Why do our estimates go to spam?
Most often the domain has no authentication records, the sender is a free address, or the camera or billing tool is sending as you without your domain's permission. Fixing the records and sending estimates as links clears most of it.
Can the camera software send reports from our domain?
Usually yes, once your domain's records allow it as a sender and the tool is set to send as your address. We set that up and test it, so the report arrives from your company and not from the software vendor.
Business Email for plumbing. Owned by you.
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