A tile CRM that knows a shower takes days, the tile may not be yours, and the waterproofing needs a photo.
A tile job is not one visit. It is a site visit, a room-by-room scope, a material plan, a run of days separated by cure times, photos of every hidden layer, a change order when the subfloor surprises you, and a walk-through. We build that sequence into a system you own.
Field software built for one-visit service calls loses the thread on a tile job
Most field service tools are built around a technician who arrives, fixes something and invoices before leaving. A tile shower runs over several days with gaps you cannot skip: thinset and grout need time, a membrane needs to cure before the flood test, and the flood test has to pass before anything is set. If the schedule does not hold those gaps, a crew gets sent to a job that is not ready, or the homeowner hears the wrong date for when the shower works again.
Materials are the second problem. Sometimes you buy the tile, sometimes the customer did, and sometimes a designer specified it from a showroom with a long lead time. The job has to record who supplies what, how many boxes and pieces of trim, the dye lot, the overage and when it arrived, because a shortfall found on the second wall stops the crew for days.
Third, partners. A good share of tile work comes through remodelers, designers and showrooms, each with their own pricing, billing and communication habits. We run service companies of our own and built our CRM because rented software could not follow our jobs; for a tile installer the gaps are cure-time scheduling, materials and partner jobs, so those come first.
What a tile contractor CRM has to track
Anything on this list that lives only in someone's head costs a day on the job.
A scope written room by room
Wall and floor areas, tile sizes, pattern, niches, bench, curb, trim profile, grout type and color, sealing and demolition, as line items with options, so the homeowner chooses between a plain wall and an accent band before the quote is signed.
Material status per item
Supplier or customer-supplied, quantity ordered with overage, box count and dye lot recorded on delivery, setting materials and membrane on hand, and a flag on anything back-ordered that would push the start date.
A schedule with cure gaps built in
Demolition, substrate repair, waterproofing, flood test, walls, floor, grout and sealing as dependent steps, so moving one moves the rest, and the crew calendar shows which jobs are waiting on cure time rather than on you.
Required photos at each hidden stage
The crew app prompts for pictures of the backer, the membrane, the passed flood test and the dry layout, and the stage cannot close without them. They are stored on the job for warranty questions and for the partner who asks.
Change orders signed before work resumes
Rotten subfloor, a cracked slab, a valve the plumber has to move: the extra is priced in the app, sent to the homeowner or the remodeler, approved in writing and added to the invoice.
Partner terms and contacts
Each remodeler, designer or showroom with their pricing, who receives invoices, who gets stage photos, whether you may contact the homeowner directly, and every job they have sent you.
How we build a tile contractor CRM
Shaped around your stages and your crews, in accounts that belong to the company.
Your job stages, named your way
Visit booked, scoped, quoted, deposit paid, materials confirmed, demo, waterproofed, flood tested, set, grouted, walk-through, closed, with a board showing each job's stage and the ones blocked on materials or cure time.
A quote builder for tile options
Line items per room with good, better and best choices (standard grid, offset or herringbone, a niche or two, a bench), sent as a link the homeowner can accept and pay a deposit on from a phone.
A crew app with photo prompts
Each crew lead sees the day's job, the layout notes, the material list and the photos due at that stage, and can mark a stage done or flag a problem that needs a change order.
Milestone billing
Deposit at signing, a draw at an agreed stage, balance at the walk-through, each invoice sent by text with online payment, and remodeler jobs billed to the remodeler on their terms.
Follow-up after the job
A grout and caulk check reminder at the interval you set, a review request with a photo prompt, and a note months later about the backsplash or second bathroom, sent only where the customer agreed to hear from you.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Custom CRM for tile installation, answered.
Why not use a general field service app?
Many installers start with one and it works for single-day jobs. A custom system fits multi-day jobs with cure gaps, customer-supplied material and partner billing, and it lives in your accounts with no per-user fee to a vendor.
Can it handle jobs where I am the subcontractor?
Yes. The remodeler is the billing customer, the homeowner is the site contact, and the job records which of them approves changes and which one receives stage photos.
Can my old jobs and customers come over?
Yes. Customers, past jobs, photos and open quotes are imported, open work is finished in whichever system it started in, and nothing is deleted from the old one until you are satisfied.
Does it track grout and tile for future repairs?
Yes. Each finished room keeps the tile name, size, dye lot, grout brand and color, so a cracked tile or a regrout years later starts with the right material.
Custom CRM for tile installation. Owned by you.
Start with the instant website checkup of your current site: your grade and top 3 fixes, no sign-up. Or get a free system quote for the whole tile installation setup.
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