Every tile call answered while your hands are in thinset, and the site visit booked on the first call.
A setter on the floor with a bucket of mortar going off does not stop to answer the phone. The AI receptionist picks up as your tile company, asks the questions your estimator would ask, books the site visit and gets the photos on their way.
Tile calls come in while the mortar is mixed, and every type of call needs a different answer
Thinset has a working time. When you are setting a shower wall, putting the trowel down to answer a call can cost you the batch. So the phone rings out, and the homeowner who just picked a tile at the showroom moves to the next installer on the list the store gave them. The receptionist covers exactly those hours.
The calls also vary more than they look. A new bathroom project needs a site visit. A shower leaking into the ceiling below is urgent and may need the plumber before the tile setter. A homeowner whose job is underway wants to know when the shower can be used. A remodeler wants to know when you can start their next bathroom. A caller asking only for a per-square-foot price needs a polite explanation of why the visit comes first. A message service takes names; a receptionist scripted from your answers sorts these and acts on each.
Finally, the visit goes better with information in hand. Whether the tile is already bought, who supplied it, how big the room is, whether there is water damage and when the room has to be usable again all change what your estimator brings and how long the visit takes.
What an AI receptionist for a tile installer has to do
Each of these comes from the calls tile companies actually get.
Sort the call in the first question
New project, repair or leak, a job already scheduled, or a remodeler or designer. Each path asks different questions, and anything involving active water damage is flagged for you immediately rather than queued for a visit.
Ask what the estimator needs
The room, rough size, current surface, whether the tile is chosen and bought, who is supplying it, any niche or bench in mind, and the date the room has to be usable, so the visit starts with a plan.
Hold the line on pricing
It gives only the ranges you approve and explains what changes a tile price: size, pattern, waterproofing, demolition and leveling. It books the visit rather than guessing a total that becomes a dispute later.
Book visits around your crew calendar
It offers visit times that fit around set days, keeps estimator visits close to jobs already on the schedule, and sends a confirmation with a link for photos of the room and the tile boxes.
Answer scheduled customers from the job
When a homeowner asks when grout happens or when they can shower, it reads the job's stage and gives the answer your schedule shows, and passes anything about a problem to you.
Put partners straight through
Calls from remodelers, designers and showrooms you work with ring through to you or get a priority callback with a summary, because one partner relationship is worth many single jobs.
How we set it up for a tile installer
Scripted from your answers, tested on sample calls, live on your existing number.
Rules for when it answers
After a few rings, after hours, or all day on days you are setting tile, switched from your phone in a tap so you can take calls yourself on estimate days.
A script from an interview with you
Your services, the jobs you decline, your area, your ranges if you share any, how you handle customer-supplied tile and your partner list, written into the script and approved line by line.
Calendar and job access
It reads open visit slots and job stages from your CRM, so the booking is real and the answer to when can I shower is the one your schedule shows.
Photo requests and a call summary
Once the call ends, the homeowner receives the visit time by text along with a photo upload link, and you get a summary with the room, the supplier and any leak flag, filed on the job with a transcript where your state allows recording with notice.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for tile installation, answered.
Will it tell callers what a shower costs?
Only a range you approve, if you want one given at all, and always with the list of what changes the price. It is set up to book the site visit, since that is where the real quote comes from.
What happens with a leak call?
It asks where the water is showing, whether it is active, and whether the shower is still being used, then texts or calls you right away. If the leak needs a plumber first, it can say so in your words.
Does it work for remodelers who call me?
Yes. Known partner numbers can ring straight through or get a priority message, and a new remodeler is asked about the job, the timeline and how they bill, then routed to you.
Will callers know it is an AI?
Its greeting names it as the tile company's automated assistant, and where your state requires notice for recording or automated calls, the greeting includes it. Most callers care more that someone answered and booked them.
AI Reception for tile installation. Owned by you.
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