Bids and commercial paperwork that reach the inbox, from a domain you own.
A concrete company sends more documents than it thinks: bids with options, signed contracts, deposit receipts, insurance certificates for a property manager, permit paperwork, lien waivers and the care sheet after the pour. From a free address, half of that gets filtered or lost when the estimator leaves.
A bid that lands in spam loses to a bid that landed
A homeowner collecting three bids reads the ones that reached the inbox. A bid sent from a free address with a PDF attached is exactly what spam filters are trained on, and so is mail from a company domain with no authentication records. Commercial work raises the stakes: a property manager's bid request has a deadline, and a certificate of insurance or a lien waiver that lands in a junk folder can cost the job or hold the check. Email from a domain you own, carrying the records that prove it came from you, is the fix.
The other problem is turnover and trucks. When an estimator who used a personal address leaves, every open bid conversation leaves too, and the office starts over with each customer. A shared bids mailbox, a shared commercial inbox and company mailboxes the owner controls keep the paper trail with the company. And on a pour day nobody reads email, so the system has to file what arrives to the job for whoever looks first.
What business email has to do for a concrete contractor
Deliverability, shared inboxes and a record that outlasts the estimator, in that order.
Send from an authenticated domain
Your own domain, with the SPF, DKIM and DMARC records configured and tested, so bids with PDFs, deposit receipts and insurance certificates arrive instead of being quarantined.
Give bids and commercial work their own mailboxes
A shared estimates address and a shared commercial address the office can read, where bid replies, bid requests from property managers and inspector correspondence land on the job instead of in one person's phone.
Keep the bid traceable
Bids that leave the CRM through your domain carry open tracking, so the estimator knows whether the homeowner opened the number before the follow-up call.
Survive a staff change
Every estimator and office person gets a company mailbox. When one leaves, the office takes over that mailbox and it gets archived, and no open bid walks out the door.
Hold records for the long tail
Crack complaints and warranty questions surface years after a pour. Retention and search across company mailboxes, set once, means the care sheet you sent and the day you sent it are still there.
Setting up email for a concrete and paving company
The mailboxes sit in an account your company owns; we hold an administrator role you can revoke.
Your domain and your billing
Google Workspace or Microsoft 365 in your company's name, on your card, with your own administrator login. We keep a secondary admin for support and nothing more.
Authentication records that pass
SPF, DKIM and DMARC set on your domain and tested for mail from the office, the estimator's phone and the CRM, so every bid passes the same checks. Our authentication guide explains the three records.
Shared mailboxes and groups
Estimates, commercial, office and crew set up as shared addresses or groups, with the CRM filing each thread to its job.
Signatures and the messages you send every week
A company signature carrying whatever license or registration number your state gives contractors, where it gives one, plus templates for bid sent, deposit received, pour date set, pour date moved and care instructions.
Leaving the free address behind
We import the old mail, forward the old address for twelve months, and update the website, Business Profile and forms so nothing sent to the old inbox is missed.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Email for concrete & paving, answered.
We have used a free address for years. Why change now?
Because homeowners and property managers read the domain before they read the bid, and because a free address cannot carry the authentication records that keep attachments out of spam. It also belongs to whoever set it up, which is not the same as the company.
Google Workspace or Microsoft 365 for a concrete company?
Either works. Google tends to suit a small company living on phones; Microsoft suits an office already on Outlook. Whichever you choose, the account belongs to you, and we help you pick based on what your people already use.
Why do our bids go to spam?
Most often the domain has no SPF or DKIM record, the bid went from a free address, or a bidding tool is sending as you without permission. Putting the right records on your domain clears up most of it.
Can commercial bid requests be routed to one person?
Yes. The commercial mailbox can forward to whoever prices that work and copy the owner, and the CRM creates the bid with the due date from the request.
Business Email for concrete & paving. Owned by you.
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