Answer every charger call while your electrician is inside a panel, and get the panel photo on the call.
Charger calls arrive during working hours, exactly when the person who can quote is on a ladder or in a crawlspace. The receptionist picks up as your company, collects the delivery date and the parking setup, texts a photo link and books whatever comes next.
Charger callers are ready to buy and call more than one shop
A buyer with a new car on order usually calls two or three installers in the same afternoon. The first one who answers, understands the question and asks for a panel photo usually gets the job, because the buyer has a deadline and little interest in comparing quotes for weeks. When your line rolls to voicemail during an install, that caller simply dials the next shop on the list.
These calls also need specific information to be useful. A charger install depends on where the panel is, where the car parks, how far apart those two places are, whether the buyer already owns a charger and when the car arrives. A message that says only call me back forces your electrician to ask all of that later, often while driving. An AI receptionist that knows your process gathers it during the first call and writes it to the lead.
Not every call is a homeowner. Dealership salespeople call to check on a customer, condo board members call about shared parking, and facility managers ask about workplace chargers. Each needs a different path, and the receptionist sorts them.
What the receptionist has to handle on a charger call
We write the script around your intake questions and adjust it on real calls.
Capture the deadline
The first useful question is when the car arrives. The receptionist logs the delivery date, flags installs inside your normal lead time, and tells the caller honestly what happens next.
Map the house in a few questions
Where the panel is, where the car parks, whether the garage is attached, indoor or outdoor mounting, and whether a charger is already bought. Those answers shape the quote before anyone looks at a photo.
Text the photo link while on the call
A link to upload a picture of the open panel door and the parking spot goes out before the call ends, with a short note on how to photograph the panel without touching anything inside.
Refuse to guess about capacity
Callers often ask whether their panel can handle a charger. The receptionist explains that your electrician decides after a load calculation, and never says yes or no on its own.
Sort partners and commercial callers
Dealership salespeople, property managers, fleet buyers and installer network coordinators go to the right person with a short summary texted ahead, and stay out of the homeowner queue.
How we set it up for a charger installer
Nobody has to learn a new number, and nothing goes live until you approve the script.
Rings you first, then answers
You choose when it picks up: only when nobody grabs the call in time, only outside business hours, or always. The number on your van and your dealership cards does not change.
Answers in your words
We sit down with you to cover your service area, which chargers you install, how you handle permits, whether you supply units and how fast you can usually book, and you approve every answer it gives.
Lead written to the CRM
Each call becomes a lead with the delivery date, the house details, the source (including which dealership if the caller says) and a transcript, so the quote can start immediately.
Recording and disclosure handled
Where state law lets you record and you choose to, a notice plays at the start, and the caller also hears up front that an automated assistant is answering for your shop. The general rules are in our call recording guide.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for ev charger installation, answered.
Can it quote a charger install over the phone?
No. It explains what affects the price and that the quote comes after your electrician sees the photos. A price from a phone call alone is how installers end up eating a panel upgrade.
What if the caller's charger stopped working?
Service calls about an existing charger get their own path: the receptionist asks about the unit, any error lights and whether the breaker tripped, then books a service visit or flags it for warranty follow-up with the manufacturer.
Can a caller ask for a person instead?
Yes, at any point in the call. It goes to whoever your routing rules name, such as the office or the electrician on call, and the delivery date, the panel answers and the photo link the caller gave are saved on the lead.
How much is a missed charger call worth?
That depends on your own numbers. Plug your own call count and typical job into the missed call calculator for an estimate, so you can judge the receptionist against what voicemail costs you.
AI Reception for ev charger installation. Owned by you.
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