Lockout calls answered at any hour, with location, price and ID policy handled before your tech is awake.
A one-van locksmith cannot answer every call at 2 AM and still work at 9. The caller on the porch will not leave a voicemail; they will dial the next listing. Our AI receptionist picks up under your company's name, finds out exactly where they are, says what the job will cost and what ID the tech will ask for, and hands the job to the tech on call.
The call comes at the worst hour, and the caller is testing you
Lockouts do not keep office hours. The calls come after the bars close, before the first shift, on holiday weekends, and from people standing outside in the cold or beside a running car. A locksmith who takes those calls personally stops sleeping; one who lets them go to voicemail loses them to the next listing, often to a call center that will send a stranger in an unmarked car. The job is to answer every one of those calls, at once, with a voice that knows your business.
The caller is also testing you, because they have been told to. Consumer agencies advise asking for the full price including the trip, asking whether the technician will show ID, and hanging up on a business that cannot give a street address. A call center that only writes down a name and a callback number fails all three tests. A receptionist written for your shop passes them on every call: it names your town, states your price structure, explains the ID check, and gives an arrival time from your on-call schedule.
What a locksmith AI receptionist has to do
The script is yours. These are the things it has to do on every lockout call and every daytime call.
Find out exactly where the caller is
Locked out of a house, a car or a business, the street address or the gas station and cross streets, the car's make and color, and a callback number in case the battery dies. It repeats the location back before anything else.
Check for anyone in danger
Whether a child, a pet or a person is shut inside a car or a home. If so, the caller is told to dial 911 before anything else, and your tech is still dispatched. That rule is written in and never skipped.
State the full price the way your policy states it
The service call, the opening rate or range, the after-hours rate and the rule that the tech confirms the total before starting, in your words, with no number it was not given. It texts the same summary to the caller.
Explain the ID check before the tech arrives
That the tech will ask for proof the caller lives there or owns the car, what counts, and what to do if the ID is inside, plus the name of the tech and that the tech carries company ID. Callers who hear this relax.
Dispatch the on-call tech, then confirm by text
The job goes to whoever is on call with the location, the situation and what was quoted; the caller gets a text with the arrival window and the tech's name; the office sees it in the morning.
Book the planned work for daytime
Rekeys, car keys, smart locks and commercial walk-throughs are booked into the daytime schedule with the details the tech needs (number of doors, year and make, whether a key exists), and commercial accounts and existing customers are routed to a person.
How we set it up for a locksmith
Your number does not change, and nothing goes into the script that you did not approve.
Your number, answered on your rules
Once the shop misses a few rings, overnight only, or on every call, on the local number your customers already know. Nothing on the van changes.
A script built from your pricing and ID policy
We go through your price sheet, your after-hours rates, your ID rules, your service area and your arrival times, and write every line from that, including what the receptionist may never say.
On-call rotation and escalation
Who is on call each night, what happens if they do not pick up (the owner, then a second tech), and how long the caller waits before a text goes out saying someone is on the way.
A record on every job
Transcript, summary, the recording where your state allows it and the caller was told, and the quoted price, saved on the job in your CRM so a price dispute is settled by what was actually said.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
AI Reception for locksmith, answered.
Will a locked-out caller trust an AI?
The caller wants an arrival time, a price and a sense that a real local business is coming. The receptionist gives all three from the prices and arrival windows you approved, and names your town. Anyone who asks for a person can say so at any point, and the call goes to the tech or the office your routing rules name.
Can it quote prices?
Only what you give it: the service call, the opening range, the after-hours rate, and the rule that the tech confirms the total before work starts. It never makes up a price and never promises a low number it cannot keep.
What if the caller does not know where they are?
It asks for the gas station, the store, the nearest cross street, the car's make and color, or anything on a sign, and it can take a dropped pin by text. It will not dispatch to a guess.
Can it handle a caller who was already burned by a fake locksmith tonight?
Those calls are common. The receptionist gives your real address or service area, the tech's name and the ID they will show, and the full price, which are the exact things the caller has learned to ask for.
Must the receptionist say it is automated?
We recommend telling them, and some states require notice of automated calls and of recording. It says it is the company's answering assistant, and it gives the recording notice where your state calls for one.
AI Reception for locksmith. Owned by you.
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