Towing paperwork sent from your own domain, to the insurers, shops and owners who need it.
Towing generates more paperwork than people expect: invoices to accounts, photos for insurers, storage and release documents, motor club submissions and certificates of insurance for property managers. When that comes from a free address or one driver's inbox, it gets filtered, ignored or lost.
Towing email is mostly documents, and documents have to arrive
An insurer waiting on pickup photos, a body shop waiting on a tow invoice, a property manager waiting on a monthly report of vehicles removed from their lot: each of these is an email with attachments going to a corporate inbox with strict filtering. A message from a free address, or from a domain missing its sender authentication records, is exactly what those filters are built to catch. The result is unpaid invoices and calls asking where the paperwork is.
Towing also has a records problem. Disputes about damage, fees or release can surface long after the car left your yard. If the photos and messages that settle the dispute sat in a driver's personal email, they may be gone. Company mailboxes, a shared inbox for accounts and storage, and retention the owner controls keep that history with the business.
What business email for a towing company has to do
Delivery first, then shared access, then keeping records.
Send from your domain, verified
Mail from an address on your company domain with SPF, DKIM and DMARC in place, so insurers, shops and fleet offices see a verified sender and your attachments are accepted.
Put accounts in a shared inbox
A single billing or accounts address that the owner and office both read, where shop invoices, fleet purchase orders and club correspondence collect instead of scattering.
Separate storage and release mail
A dedicated address for owners, lienholders and insurers asking about vehicles in your yard, so release questions are answered from one place with the vehicle file at hand.
Send photos and reports from the job
Pickup photos, damage notes and the job timeline sent from the CRM through your domain, logged on the job so you can prove what was sent and when.
Keep mail when people leave
Every driver and office worker gets a company address that is forwarded and archived when they leave, so nothing about an open storage file or account dispute walks out with them.
How we set up email for towing
Hosted under your company, and we can be removed as helpers whenever you like.
Google Workspace or Microsoft 365 in your name
The account is opened for your company, billed to your card and administered by you. We keep a secondary admin login for support only.
Authentication records set and tested
SPF, DKIM and DMARC configured on your domain, then checked so mail from the office, the CRM and phones all pass checks at insurers and large shops.
Shared inboxes for billing and the yard
Separate addresses for accounts, the storage yard and dispatch that several people can read, with the CRM filing replies to the right job or vehicle.
Templates for the paperwork you send weekly
Account statement, insurance photo package, storage notice cover email and certificate of insurance request reply, each with your signature and required business details.
Migration off the old address
Old mail and contacts imported, the old address forwarded, and your listings, motor club profiles and invoices updated to the new domain.
What you own on day one.
Every account is opened in your company's name with you as the owner. If you ever leave, you change a password, not your business.
- Domain, hosting and the site files
- Phone numbers and call recordings
- The CRM and its database
- Email and text lists, with consent records
- Google Business Profile and every listing
- Analytics and Search Console
Business Email for towing, answered.
Why do insurers never answer our emails?
Often they never received them. Free addresses and domains missing authentication records are filtered hard by corporate mail systems. Fixing the records and sending from your own domain solves most of it. Our SPF, DKIM and DMARC guide explains the records.
Do drivers need their own email?
Drivers who send photos or talk to accounts should have a company address. Drivers who only use the app can share a dispatch inbox.
How long should we keep towing emails?
Long enough to cover disputes and any record keeping your state and insurers require. We set retention to the period you choose and make old mail searchable.
Can we keep our current email address?
If it is already on your own domain, yes. If it is a free address, we move the mail to your domain and forward the old one so nothing is missed.
Business Email for towing. Owned by you.
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