Home-service vendor terms 2026: what 50 vendors let you keep when you leave

What is in the dataset?

This is one table of the contract and ownership terms of 50 companies that sell to contractors and home-service businesses. Each row answers the same eight questions an owner should ask before signing anything: are prices published, what is the shortest term you can buy, does it renew on its own, can you get a refund, what does leaving early cost, can you get your data out, who keeps the website, and who keeps the phone number.

The 50 vendors are companies a home-service owner can buy a website, search marketing, call answering, a business phone, a CRM or email marketing from, plus the lead marketplaces many owners buy jobs from instead. They fall into 8 groups:

Every cell comes from the vendor's own pricing page, help center or legal terms. We wrote a full profile of each vendor on October 30, 2026, then re-read every cell on the vendor's page on October 31, 2026. Where a page would not load for us that day, or we did not re-read it, the cell says "not verified" instead of repeating the earlier reading. On November 3, 2026 we read the pages of LocaliQ, GoDaddy, Podium, Grasshopper, Constant Contact, Smith.ai, Wix, ServiceTitan, GorillaDesk, JobNimbus, HighLevel, Mailchimp and Thumbtack again in a full browser, because they block or don't render for our page reader, and updated only the cells that reading covered; each changed note gives the date. Each coded answer carries a one-line note in our words and the pages it came from, so any cell can be checked in a minute.

What do the 50 vendors' terms say?

Counting the coded answers across all 50 rows:

• Prices. Twenty-three publish a full price list for their main product, 9 show only a starting price, a range or prices for some products, and 18 sell by quote or sales call only.
• Term. Twenty-four offer a way to buy month to month or cancel at any time. Ten state a fixed minimum longer than a month (Scorpion, Hook Agency, Thrive Internet Marketing Agency, WebFX, Hibu, Contractor Growth Network, ServiceTitan, Workiz, Podium and Hatch). Twelve leave the term to an order form or contract you see only when you buy.
• Renewal. Twenty-nine say on their own pages that plans or contracts renew automatically. Eighteen state a notice period in days, and 16 of those want 30 days or more.
• Refunds. Twenty say fees are non-refundable apart from narrow cases. Twelve offer a refund window, and 16 don't address refunds on the pages we read.
• Leaving early. Twenty-one make you pay for the whole committed or prepaid term if you leave before it ends, and 3 publish a set exit fee or formula.
• Your data. Ten document an export you can run yourself, 6 provide one on request, and 31 don't describe an export at all.
• Website and number. Four say the website is yours to take, against 7 that keep it or end your rights to it. Six say you can port the phone number out, against 7 that say it stays with them.

The most common answer in the whole file is silence. Of the 400 coded cells, 119 read "not stated": the vendor's public pages don't answer that question. Eleven vendors answer at most one of the five exit questions (renewal, refunds, leaving early, data, and the site or number) anywhere public: Scorpion, Hook Agency, Contractor Gorilla, Thrive Internet Marketing Agency, LeadHub, Contractor Marketing Pros, Contractor Growth Network, Plumbing Webmasters, Durable, Sameday AI and Angi. The answers are in the agreement you are asked to sign.

What does leaving early cost?

The clearest money question is what happens if you stop before the term ends, and 21 vendors' terms answer it the same way: you pay for the whole term anyway. They are Townsquare Interactive, Wix, Squarespace, Jobber, Workiz, GorillaDesk, FieldEdge, Service Fusion, JobNimbus, RealGreen (WorkWave), Podium, Birdeye, HighLevel, Hatch, Smith.ai, My AI Front Desk, Avoca AI, Quo (formerly OpenPhone), RingCentral, Grasshopper and Mailchimp. Several of them also sell month-to-month plans; this column describes what their committed or prepaid plans cost to leave, because that is where the cost sits.

Three publish a set fee or formula instead: LocaliQ, Hibu and Marketing 360. Hibu lists early termination fees by product. Marketing 360 charges the lesser of the remaining payments or a waived onboarding package. LocaliQ's fee is half of the unpaid part of the term, payable before the cancellation takes effect.

Notice periods are the second trap. Of the 18 vendors that put a number on it, 16 need 30 days or more before a renewal or the end of a term. The longest are FieldEdge at 60 days and Birdeye at 90 days. Miss the date and the contract renews, in several cases for another full term. Put the notice date in your calendar the day you sign, and send notice in the form the terms require, since some accept only a phone call or a web form.

Refund windows soften a few of these. The 12 vendors with one:

• Footbridge Media. 90-day money-back guarantee: call within 90 days to cancel for a full refund.
• Hibu. Seven days to cancel for a full refund on orders placed through telephone sales. The $299 implementation fee is non-refundable.
• Wix. 14-day money-back guarantee on first-time purchases.
• Squarespace. Annual plans can be refunded inside a refund window; the cancel article does not give its length. Monthly refund terms are not stated there.
• GoDaddy. Annual plans can be refunded within 30 days of the transaction and monthly plans within 48 hours. Plans with AI credits, Airo AI Builder included, are refundable in those windows only when none of the credits were used and nothing AI-generated was downloaded or exported. No refund is given after the account is closed (refund policy revised September 14, 2026, read November 3, 2026).
• Housecall Pro. A 30-day money-back guarantee on the base monthly fee applies only if it was offered and documented at sign-up. Otherwise fees are not prorated or refunded.
• Thryv. A full refund only within 3 days of purchase; otherwise no refunds.
• Smith.ai. 30-day money-back guarantee for new clients, up to $1,000 and excluding overage; the same FAQ also mentions two weeks.
• Ruby. Money-back guarantee for new customers within 21 days or before 500 minutes or 50 chats; otherwise no refunds.
• Grasshopper. The pricing page offers a 7-day money-back guarantee (read November 3, 2026). The GoTo terms otherwise make payments final and non-refundable, with listed exceptions (section 2.2).
• Mailchimp. No refund or credit on monthly paid plans; a 60-day money-back guarantee on annual plans.
• Constant Contact. A full refund if you cancel within 30 days of signing up, under the guarantee on its pricing page and subject to its terms (read November 3, 2026).

Our agency contract checklist turns these questions into a list to take to the sales call, and the agency contracts comparison quotes the exit clauses of each marketing agency in more detail.

Who keeps the website, the number and the data?

The website. Leave out the 19 vendors whose offer includes no website and 31 remain. Four say the site is yours to take: Hook Agency, RYNO Strategic Solutions (with Blue Corona), Thrive Internet Marketing Agency and WebFX, with WebFX's condition that completed work is yours upon final payment. Eight let your content, files or domain leave while the design, the platform or a working site stays behind: Scorpion, LocaliQ, Footbridge Media, Wix, Squarespace, GoDaddy, Thryv and Mailchimp. Seven keep the site or end your rights to it at cancellation: Hibu, Townsquare Interactive, Marketing 360, Housecall Pro, GorillaDesk, RealGreen (WorkWave) and HighLevel. The other 12 either don't say or couldn't be checked. Our guide to what happens to your website when you cancel walks through the handover to ask for.

The phone number. Seven vendors say the phone, texting or tracking number stays with them: LocaliQ, Hibu, Jobber, Thryv, Thumbtack, Google Local Services Ads and Yelp for Business. Six say you can port it out: ServiceTitan, Service Fusion, Ruby, Rosie, Quo (formerly OpenPhone) and Google Voice. Most of those set a deadline after you leave, after which the number can be released or reassigned. Marketing 360 and Smith.ai lets you keep its tracking number for a monthly fee. Twenty-four don't say. A number printed on your trucks and listed on your Google profile is hard to replace, so read what happens to your phone number when you cancel before you put a vendor's number on anything.

Your data. Ten document an export you run yourself (Marketing 360, Squarespace, Housecall Pro, ServiceTitan, JobNimbus, Podium, HighLevel, Rosie, Google Voice and Mailchimp). Several of those exports are partial, so read the note before relying on one: HighLevel's contact file carries only the latest note up to 255 characters, JobNimbus has no bulk export, and Squarespace exports only some page types. Six hand over data on request, usually inside a window after you cancel or for a fee (Townsquare Interactive, FieldEdge, Service Fusion, RealGreen (WorkWave), Quo (formerly OpenPhone) and Grasshopper). The rest don't describe an export, and several of those say they may delete your account data after termination. Export everything before you give notice, not after. The steps for field-service software are in field-service software contracts and cancellation.

All 50 vendors at a glance

The codes below are the same codes as in the CSV, so you can sort and filter the file and land on the same answers. Vendor names link to our comparison page where one exists. The notes and sources behind each code are in the download.

Our row is last and sits outside the dataset and every count above. It states our own policy from our facts page, not a reading of a vendor's terms: domains, hosting, code, phone numbers and CRM databases are set up in the client's name, and each monthly charge can be stopped on its own. We publish no price list; every job starts with a free written quote. If you want a site that is in your name from the first day, that is how we build websites. More side-by-side pages are on our comparisons page.

How was the data collected and checked?

The vendor list is the 50 companies in our competitor research, picked because an owner can buy from them one of the services we sell, or, for the lead marketplaces, buy leads instead of building their own: 15 in the marketing agency group, 4 in the website builder group, 9 in the field-service software group, 6 in the all-in-one platform group, 6 in the answering service group, 4 in the business phone group, 2 in the email marketing group and 4 in the lead marketplace group. We read only the vendors' own pages: pricing pages, help-center articles, terms of service and master services agreements, plus one SEC filing (ServiceTitan's annual report on Form 10-K, which states its contract lengths). We did not use review sites, competitor blogs or sales calls for any cell.

Each cell has a fixed answer code so the file can be counted and filtered. The codes mean:

• prices_published: yes: a price list for the main product is on the vendor's site. partial: a starting price, a range, or prices for only some products. no: quote or sales call only.
• minimum_term: The least committal option for the offer we reviewed. none: monthly or cancel any time. fixed: a stated minimum longer than a month. per order: set in an order form or contract that is not public.
• refunds: no refunds: fees are non-refundable apart from narrow cases. refund window: a stated money-back or refund period. case by case: refunds only on request at the vendor's discretion.
• early_exit: What leaving costs on a committed or prepaid plan. full term owed: you pay for the whole term or prepaid period anyway. set fee: a published fee or formula. month to month: the vendor sells only monthly or cancel-any-time terms for this offer.
• data_export: self-serve: the vendor documents an export you run yourself. on request: the vendor provides it on request, often in a window or for a fee.
• website: you own it: the vendor says the site is yours and can leave with you. content only: your content, files or domain leave, but the design, platform or a working site stays. vendor keeps it: the vendor keeps the site or your rights to it end at cancellation. not offered: the offer we reviewed includes no website.
• phone_number: you can take it: the vendor says you can port out or keep the number. kept for a fee: you can keep it only by paying the vendor. vendor keeps it: the vendor says the number is its own or cannot be kept. not offered: the offer we reviewed includes no number.

Two rules keep the codes honest. "Not stated" means we read the vendor's pages and they don't answer the question. "Not verified" means we could not read the page on the check date, or did not re-read it that day, so we refuse to repeat an older reading as current. The shortest-term column codes the least committal option a vendor sells, while the leaving-early column codes its committed or prepaid plans, because a vendor can offer both.

Every cell was checked by hand against the vendor's page or marked "not verified". Before the files are published, a script confirms there are exactly 50 rows, that every code is one of the allowed values, that every row has a note and an https source, and that the CSV and JSON on the site match the source file. The figures on this page are computed from that same file each time the site is built, so the page and the download can't drift apart.

What are the limits of this data?

• Public pages only. The order form or agreement you sign can set a different term, fee or notice period. FieldEdge's Xplor terms and WorkWave's agreement, for example, both say the order form takes precedence where the two conflict, so your own paperwork wins.
• Fixed dates. Terms change. Every cell reflects the vendor's page on October 31, 2026, except the cells for LocaliQ, GoDaddy, Podium, Grasshopper, Constant Contact, Smith.ai, Wix, ServiceTitan, GorillaDesk, JobNimbus, HighLevel, Mailchimp and Thumbtack that we updated from the November 3, 2026 reading. Check the live page, linked in the file, before you rely on any one cell.
• One offer per vendor. Large companies sell many products. We coded the offer a home-service business is most likely to buy, and "not offered" means that offer has no website or number, not that the company sells none anywhere.
• Unchecked cells. 13 cells are "not verified". For LocaliQ, GoDaddy and Constant Contact, a page returned an error or nothing readable on the check date; for Podium, we did not re-read a secondary product's terms that day. Pages were read as text without running scripts, apart from the November 3, 2026 browser readings, so content that appears only after a script runs can be missing.
• Silence is not a "no". A vendor that publishes no exit rule still has one in its contract. Treat "not stated" as a question to ask in writing.
• Our interest. We build websites, CRMs, phone systems, AI reception and marketing for service businesses, so we compete with many of these vendors. That is why every cell links to the vendor's own page and why our row is kept out of the counts.

This is general information for business owners, not legal advice. For a contract with real money at stake, have a lawyer read it.

How can I use and cite this data?

The dataset is licensed Creative Commons Attribution 4.0. You may copy, share and adapt it, including in commercial work, as long as you credit Dillard's Digital and link to this page. You don't need to ask first.

If a vendor's page says something different from a cell, email hello@dillardsdigital.com with the link and we will check it against the page. This is version 1.1; a re-check would change the version and the dates in both files.

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